Otto Cadillac - Service Center

I had an excellent experience working with Amber in the service department. From start to finish, she was professional, knowledgeable, and extremely attentive to my needs. She explained everything clearly, service department. From start to finish, she was professional, knowledgeable, and extremely attentive to my needs. She explained everything clearly, kept me updated throughout the process, and went above and beyond to make sure my vehicle was taken care of properly. Amber’s customer service truly stood out—she was friendly, patient, and made the whole process smooth and stress-free. It’s rare to find someone who combines both expertise and genuine care the way she does. I highly recommend asking for Amber if you want top-notch service and peace of mind. She is a true asset to the dealership! More

Best service in the area. Bill is by far the top service manager even if he is a cubs fan Bill is by far the top service manager even if he is a cubs fan More

He is very transparent and honest. Explained issues with expertise and knowledge. I've been around auto repair my entire life with my own family business. He is educated and again hone Explained issues with expertise and knowledge. I've been around auto repair my entire life with my own family business. He is educated and again honest which is a very valuable trait to have. More

Love Amber, she’s amazing. Bill and Amber always make me feel remembered and appreciated. Bill and Amber always make me feel remembered and appreciated. More

I love that the employees are so nice,they are very helpful and I don't mind waiting helpful and I don't mind waiting More

It was excellent. What is this, english class? How you rate my answers? Stop fishing for compliments. Please be happy with an excellent rating. What is this, english class? How you rate my answers? Stop fishing for compliments. Please be happy with an excellent rating. More

I have been dealing with Bill Mc Lean and Steve Le Mon for years. I only go in for service when Bill is there as he is so professional and thorough with me and my car.. when I leave there I have 100 for years. I only go in for service when Bill is there as he is so professional and thorough with me and my car.. when I leave there I have 100% confidence driving my car knowing Bill took good care of it. I am 89 years old and I trust those two great guys. They both are super human beings and Bill is top as far as service goes. I know he is tough on some of the people but that’s what makes him a perfect Advisor if not Service manager. He expect a days work for a days pay which is what service is all about. Be there on time and do your job. More

Sales representative Declan was awesome to work with. Made the entire process easy and straight forward. Minor maintenance issue handled right away. Hope to work with Otto for years to come. Made the entire process easy and straight forward. Minor maintenance issue handled right away. Hope to work with Otto for years to come. More

Otto is family and always treats me that way. I will continue to buy and service my vehicle there. This is the 3rd time in so many days I've done this same survey! I will continue to buy and service my vehicle there. This is the 3rd time in so many days I've done this same survey! More