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Otto Cadillac - Service Center

Albany, NY

4.7
1,634 Reviews

1,634 Reviews of Otto Cadillac - Service Center

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September 05, 2025

I had an outstanding experience with their service; it was the fastest oil change I've ever encountered! The staff was efficient and professional, making the entire process smooth and hassle-free. More

by mkanopka26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2025

Very Prompt and polite, answered all my questions and did not pressure me into any Xtra work!! More

by Cara.rcuda1
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Sep 04, 2025 -

Otto Cadillac responded

Cara, it means so much to us to see your review! Thanks from the team at Otto Cadillac.

September 03, 2025

Small personable dealer, your not just a number. They go the extra mile. I definitely would recommend but the are a little slow. Could use an addition. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

Otto Cadillac responded

Ken, thank you for your review of Otto Cadillac! We're so grateful for your feedback, and we apologize for any wait you’ve experienced. Your recommendation means a lot to us!

August 29, 2025

Service was great. They fixed the problem and explained what they did. Problem was remedied. More

by wendy.troeger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

Otto Cadillac responded

We are honored to receive your support. Thank you! - Otto Cadillac Team

August 29, 2025

Great friendly service! Bill was great and kept us informed about the entire service and got us on our way in a timely manner. More

by brassguy1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Otto Cadillac responded

Thank you for sharing your experience with Bill and the team! We appreciate your business and hope to see you again at Otto Cadillac. Safe travels!

August 29, 2025

The dealership is clean and attractive. They always provide refreshments. The staff is polite and professional. More

by CHESTERWBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Otto Cadillac responded

Thank you for sharing your feedback about our team and facility, Chester! We truly appreciate your business and hope to see you again at Otto Cadillac. Safe travels!

August 27, 2025

Very good service Bill was on top of his game would recommend friends and family. More

by inc-15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

Otto Cadillac responded

Thank you for recognizing Bill's excellence and recommending our service to your friends and family! See you down the road at Otto Cadillac.

August 27, 2025

Every time I stop in for service I check in with Bill in service and chew the fat. Then I stop in to see Dan in sales just to check out if there's anything I might be interested in. Like talking with a coup More

by jjroarke
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Aug 28, 2025 -

Otto Cadillac responded

It's awesome to hear you feel like you're catching up with old friends when you visit Bill and Dan! Thanks for choosing Otto Cadillac Inc. See you next time!

August 25, 2025

Amber was very helpful and I was in and out in about an hour! I will definitely return for all my regular maintenance. More

by seifert.deborah
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2025 -

Otto Cadillac responded

Deborah, we're glad to hear Amber provided such efficient service. We look forward to seeing you again in the future at Otto Cadillac Service Center! Safe travels!

August 16, 2025

The service department is very good to deal with especially service advisor Bill who I deal with each time. More

by rpiman03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean MacWhinnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Otto Cadillac responded

We’re grateful for your business and your feedback about Bill! Here at Otto Cadillac, we’ll make sure your kind words are shared with him and the whole team. See you next time!

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