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Otto Cadillac
Albany, NY
2,143 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,143 reviews
July 12, 2023
Always great service. Roger goes above and beyond making our service experience so much easier than other dealerships Roger goes above and beyond making our service experience so much easier than other dealerships More
by tcullum124
Verified CustomerEmployees Worked With
Other Employees :
Dawn Crossley
July 11, 2023
Service is always completed promptly and correctly. I have had many cars in my lifetime and the service at Otto is second to none. I am in the process if purchasing a new 2024 XT5 from Otto. I have had many cars in my lifetime and the service at Otto is second to none. I am in the process if purchasing a new 2024 XT5 from Otto. More
by mjegolfman2
July 11, 2023
The service center at Otto Cadillac is top notch. They were very accommodating, knowledgeable and professional. Our service rep Bill was great and we were happy with the service to our vehicle. They were very accommodating, knowledgeable and professional. Our service rep Bill was great and we were happy with the service to our vehicle. More
by Brett3
Employees Worked With
July 09, 2023
Excellent service job drop the car off at 8:30 picked it up at noon up at noon More
by wendy.houck
Employees Worked With
July 07, 2023
Great service! ! Informative Personal care a priority Will come back again Will recommend fo others ! Informative Personal care a priority Will come back again Will recommend fo others More
by bches
Employees Worked With
July 06, 2023
The process was seamless and enjoyable . Every staff member was polite and courteous!! We appreciate their efforts!! Every staff member was polite and courteous!! We appreciate their efforts!! More
by Nataliewagner1967
July 04, 2023
I used to love Otto until they half fixed my car. A seal broke and they had to take out my transmission to fix it and they should have taken on the pump too once they did the labor for the transmissi A seal broke and they had to take out my transmission to fix it and they should have taken on the pump too once they did the labor for the transmission. So I ended up paying 2,500 for my car to only last a month. When the Cadillac dealership fixes your car, it should last longer. More
by jricharz13
June 30, 2023
Very impressed with the speed and quality of service from service advisor Bill. I plan on using Otto for my automotive needs in the future. service advisor Bill. I plan on using Otto for my automotive needs in the future. More
by jpkrisj
Employees Worked With
June 28, 2023
Very nice and upfront about what was needed for my car. I would refer a friend I would refer a friend More
by Dlanoue34
Employees Worked With
Not sure I was in service and Carlos showed me a few cars and said he would let me know when the pre owned cars I wanted would be in. Thanks for your service
June 28, 2023
The service department personnel were very courteous and promptly started work on trying to find the root of the problem. promptly started work on trying to find the root of the problem. More
by jjroarke
