Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Otto Cadillac

Albany, NY

Overview
Employees
Reviews
Vehicles
4.7
1,869 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
Contact Dealership
View Awards

1769 Central Ave

Albany, NY

12205

Directions

By Type

Showing 1,869 reviews

January 02, 2023

Premium service and customer care. . Easy to get in touch with. Prompt. Polite the best. More

by kmgvt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 02, 2023

Too long of a wait for oil change and inspection Lack of communication Did not put back my settings More

by RAOJC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2023 -

Otto Cadillac responded

Hello and thank you for taking the time to provide us with feedback based on your most recent visit to our service department. Otto Cadillac has been in business for over 40 years and customer satisfaction has always been paramount. It seems that during your visit we dropped the ball. I am also sorry to hear that we did not change the vehicle settings back to your preference and that our communication could have been better. We have coached our associates based on your feedback and we hope to improve upon this. Thank you for your time to provide us with your feedback. I hope we are able to maintain your vehicle in the future. Please reach out to me directly if you need any further assistance. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

December 29, 2022

Sales staff was very accommodating and courteous in addressing the issues with the vehicle we purchased. Would definitely use again and recommend. More

by AWHEELER373
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 28, 2022

Great customer service ! Salesman Carlos was amazing at his job. Made sure we was aware every step of the way More

by vinnyroman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez-Granera
Report | Print
December 28, 2022

Bill keeps me coming back he is the best always cheerful and helpful also steve More

by enichols2766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Crossley
Report | Print
December 27, 2022

Very accommodating and courteous staff. Also very knowledgeable when answering all my concerns. Great service! More

by tinaannese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
Report | Print
December 27, 2022

I have been servicing my Cadillacs at Otto for over 15 years. Every visit exceeded expectations! More

by jameslbenedict
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 27, 2022

Service attendant was very helpful and knowledgeable. Answered all my questions and promised my car back by a certain time and kept the promise More

by srehfuss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
Report | Print
December 27, 2022

Very professional—customer service excellent Every department knowledgeable, efficient, and friendly. Would definitely use again and recommend More

by shirleysloan97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean MacWhinnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean, Carlos, and computer technician were all professional, respectful, knowledgeable, and very helpful.
Report | Print
December 25, 2022

Very Helpful through the process of me purchasing my first vehicle, thanks for all the help! More

by Jlaboski125
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CARLOS WAS A HUGE PART IN THIS
Report | Print
1
...
79
80
81
...
187