Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Otto Cadillac
Albany, NY
1,877 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,877 reviews
July 08, 2020
A pleasure to deal with! Everything went very smoothly from sales through financing! We purchased a used 2017 Buick Enclave When we came to see it the vehicle was Clean and ready to drive! Thanks Again to from sales through financing! We purchased a used 2017 Buick Enclave When we came to see it the vehicle was Clean and ready to drive! Thanks Again to the Whole Crew. Everyone was very pleasant and Professional. More
by BUDD_SIZEMORE
Verified Customer
July 03, 2020
What a fantastic establishment and group of people working at OTTO Cadillac. Their level of professionalism and friendliness allows you to feel relaxed and able to take your time looking at their vehi working at OTTO Cadillac. Their level of professionalism and friendliness allows you to feel relaxed and able to take your time looking at their vehicles and making a decision without the usual pressure from the sales associate. Mike felt like an old friend in the best sense of the word - giving us confidence in him and the dealership standing behind their vehicles! Highly recommend doing business with them. More
by sdelano8878
Employees Worked With
Other Employees :
Colleen their receptionist was also a delight l!
July 02, 2020
It was a pleasure dealing with Mike and the entire team at Otto Cadillac. They were all friendly, professional, and eager to help with The purchase of my new Cadillac. During this very strange an unsettli at Otto Cadillac. They were all friendly, professional, and eager to help with The purchase of my new Cadillac. During this very strange an unsettling time they made the process as seamless as possible. Thank you again Mike you are the best stay well sincerely Susan Tiano More
by NICK42080
June 26, 2020
Service Efficient, on time, and great work. Bill is the best! Definitely a dealership that I like to do business with. They need to get the coffee back. Efficient, on time, and great work. Bill is the best! Definitely a dealership that I like to do business with. They need to get the coffee back. More
by LBASCOM
June 25, 2020
replace radio screen timely appointment made, kept and quickly achieved. The reminder were worthy. Staff were polite. Easy to deal with, friendly and most courteous. I app timely appointment made, kept and quickly achieved. The reminder were worthy. Staff were polite. Easy to deal with, friendly and most courteous. I appreciate their efforts. More
by cummindm
June 18, 2020
Very dissatisfied. Brought 2013 Escalade in for AC service. Compressor replaced. Service report also notes: 1. Oil Lines from transmission leaking. 2. Left rear sho Brought 2013 Escalade in for AC service. Compressor replaced. Service report also notes: 1. Oil Lines from transmission leaking. 2. Left rear shock frozen. 3. Right front shock leaking.g I have no evidence of oil lines leaking on my driveway. Ride seems OK to me. Upon leaving, service suspension soon light was on upon starting vehicle. Complained to Service Manager Roger in an e-mail, received no response until after I submitted a satisfaction survey. Scheduled an appt to have car look at. Following re-inspection of service suspension light, was told it was rear shock that was tripping the alarm. Attempted to reason with Service Rep Bill McClean, who offered a 10 % discount on repair costs. Gave him a counteroffer of I would buy part at dealer's cost and split labor charandge. Was told NO. Left dealership with problem un-resolved. Not very happy, at all. I have been a loyal customer since I bought car from Otto new, in 2013. All service work has been performed by Otto since then except oil changes. These were recently replaced at a savings of $700 less than quoted price from Otto. In checking the repair estimate that was prepared for me I see that the rear shock is quoted at $590. I can buy that same ACDELCO part on-line for $240. Using Otto Cadillac is too much of a luxury for me. Cannot recommend their service shop for anything. More
by jmoshier
June 18, 2020
Thank You for making my shopping experience so easy. Mike was so kind and there was no pressure put on me. He found the right car for me, and I am very happy with it. Thank You Again Otto Cadillac. was so kind and there was no pressure put on me. He found the right car for me, and I am very happy with it. Thank You Again Otto Cadillac. More
by FDG6661
June 18, 2020
Friendly and efficient staff are consistently polite and very helpful always completing service on time.Attention to details is impressive.Vehicleis always washed when service is completed very helpful always completing service on time.Attention to details is impressive.Vehicleis always washed when service is completed More
by JDENNIS.HANRAHAN
June 16, 2020
Great Allison insured my Cadillac was serviced on time. Bill provided top notch service. Covid 19 precautions were adhered to. As always, an enjoyable visit Allison insured my Cadillac was serviced on time. Bill provided top notch service. Covid 19 precautions were adhered to. As always, an enjoyable visit to my favorite Cadillac dealer. More
by IzzyRivera
June 13, 2020
Top notch service. Was very happy with how they took care of me and Covid 19 protocols. Would recommend their service Dept to anyone for sure. of me and Covid 19 protocols. Would recommend their service Dept to anyone for sure. More
by sfrazee
