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Otto Cadillac
Albany, NY
1,875 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,875 reviews
September 03, 2021
The Sales Manager Ian was very helpful. Great place to purchase a vehicle. They made everything quick and easy. I would recommend them to anyone. 5 Stars!!! purchase a vehicle. They made everything quick and easy. I would recommend them to anyone. 5 Stars!!! More
by Mattleslie@roadrunner.com
Verified Customer
September 02, 2021
Did not fix, parts on back order, waited 4 weeks, no car. Said they fixed leak in sunroof, first rain it leaked! Very upset angry Said they fixed leak in sunroof, first rain it leaked! Very upset angry More
by Dcooke001
Employees Worked With
August 31, 2021
This place is a class act for service on our Cadillac right from entering the garage and showing my wife and I where the waiting room was until the work was done they service advisor kept us informed The right from entering the garage and showing my wife and I where the waiting room was until the work was done they service advisor kept us informed The only downside is they’re not open on Saturday and we have to take off from work to get service done More
by Barchrison85
August 30, 2021
Great service the employees were all very good. Your Great service the employees were all very good. Your facility is well run and very efficient. I would highly recommend your services to others. T Great service the employees were all very good. Your facility is well run and very efficient. I would highly recommend your services to others. Thanks More
by a123sdad
August 30, 2021
Our salesman Mike, as well as everyone we interacted with at the dealership were wonderful. Great experience and will definitely buy from this dealer again. Thank you for your amazing customer service! We ap at the dealership were wonderful. Great experience and will definitely buy from this dealer again. Thank you for your amazing customer service! We appreciate it! More
by Kris G.
Employees Worked With
Other Employees :
Anthony Russo, Terry Campany
August 28, 2021
Very good experience, great customer service. Bill was great provided recommendations with explanations. Very attentive, kept me informed on progress of service while I waited. great provided recommendations with explanations. Very attentive, kept me informed on progress of service while I waited. More
by hower1754
August 28, 2021
The people are completely professional from start to finish .Friendly knowledgeable and have great service.They take their time with you ,you don’t feel like they are rushing you,and they explain everyt finish .Friendly knowledgeable and have great service.They take their time with you ,you don’t feel like they are rushing you,and they explain everything so you really understand. The staff is Awesome I won’t go anywhere else!! Thanks More
by Bvyankees
August 27, 2021
Bill is awesome! Great value, great product. Friendly staff, clean facility. Love my vehicle! Quiet and professional environment. Will definitely return for service in the future. staff, clean facility. Love my vehicle! Quiet and professional environment. Will definitely return for service in the future. More
by Hjwilson0829
August 26, 2021
Courteous. Accommodating. Efficient. Otto goes out of it's way to make your day better than you thought it was going to be. Highly recommend it's way to make your day better than you thought it was going to be. Highly recommend More
by KVH
August 26, 2021
Excellent service. Bill in the Service Department is outstanding. Very knowledgeable and friendly. We have purchased several new Cadillacs over the years and have been very happy with both the cars and outstanding. Very knowledgeable and friendly. We have purchased several new Cadillacs over the years and have been very happy with both the cars and the service! Very happy with Otto. More
by Mark
