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Otto Cadillac
Albany, NY
1,874 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,874 reviews
January 08, 2022
Usually have had great service - this time was not the case at all! They charged me for my oil change (on a lease where it is included). Said oil change leaked all over my driveway. Got the runaround when case at all! They charged me for my oil change (on a lease where it is included). Said oil change leaked all over my driveway. Got the runaround when asking about clean up. D my refund. Also tried to sell me new windshield wipers- but were just replaced a few months ago. Was told that they would get back to me and I was the one who had to continually follow up. More
by seg192
Verified CustomerEmployees Worked With
January 08, 2022
I am very happy the way they took care of everything, everything was upfront and smooth. No surprises. I loved the place and will recommend it. Thank you michael! everything was upfront and smooth. No surprises. I loved the place and will recommend it. Thank you michael! More
by Safdar Marth
Employees Worked With
Other Employees :
Terry Campany, Melissa D'Errico, Sarah Pritchard
January 07, 2022
Very professional and helpful. They all were very pleasant to work with. I love my cadillac escalade! pleasant to work with. I love my cadillac escalade! More
by lisaf
January 07, 2022
Kudos to the whole dealership. I had a wonderful experience and love the car. Your's was the only dealership that I shopped. experience and love the car. Your's was the only dealership that I shopped. More
by cotony
January 03, 2022
Was outstanding as usual. Everyone was very courteous and helpful. Felt very safe and protected. helpful. Felt very safe and protected. More
by Jim
December 31, 2021
Dropped off car and was greeted by friendly service personal. Car rental was great and had my car back on time as they promised. personal. Car rental was great and had my car back on time as they promised. More
by Kross21
Employees Worked With
December 30, 2021
The service was punctual, complete and user friendly. Very pleasant surroundings and service manager was very helpful. Very pleasant surroundings and service manager was very helpful. More
by wvacca
Employees Worked With
December 30, 2021
The staff, especially Bill, was polite and helpful. Clean faculty. Car was clean upon return. faculty. Car was clean upon return. More
by cadillacfam
December 29, 2021
Had only one issue, brought the car in for loud tire noise 3 times, each time I was told the run flat tires were known for being noisy, the car was never road tested ,at the last visit for another issue noise 3 times, each time I was told the run flat tires were known for being noisy, the car was never road tested ,at the last visit for another issue I was told the tires were defective and needed replacement, just wished they had road tested it on the first complaint.Bought it used as certified with approximately 23k miles and ended up replacing all 4 tires at 30k ,it just didn't settle well with me More
by rlapishka
Employees Worked With
December 28, 2021
Friendly and thorough service staff. Concerned about correcting my car’s issue. Kept me informed while my car was being worked on. correcting my car’s issue. Kept me informed while my car was being worked on. More
by mahara
Employees Worked With
