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Otto Cadillac
Albany, NY
2,135 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,135 reviews
October 02, 2022
Service was done in a timely manner and the service manager, Bill, is always friendly and professional No problems manager, Bill, is always friendly and professional No problems More
by SCOOP1990
Verified CustomerEmployees Worked With
October 01, 2022
I’m 56 and have bought several cars. Otto by far is the best dealership I have ever done business with. Their sales department is top notch and so is the service department. I would high Otto by far is the best dealership I have ever done business with. Their sales department is top notch and so is the service department. I would highly recommend Otto to anyone. I will be buying all my cars from Otto from now on. More
by Terry
September 29, 2022
Dawn originally setup my appointment. Amber met me as I pulled up. She got me over to Dawn. I was given a loaner and within a few hours Amber called and said my car was set. She also info Amber met me as I pulled up. She got me over to Dawn. I was given a loaner and within a few hours Amber called and said my car was set. She also informed me of the shuttle service Otto provides. Great service keeps me coming back. More
by psomers
September 28, 2022
Friendly staff , nice atmosphere and great show room. - great customer service and really I don’t need 15 words - great customer service and really I don’t need 15 words More
by afd601
Employees Worked With
September 28, 2022
The sales and service teams are always very professional and it is a nice place to do business. and it is a nice place to do business. More
by lisageren
Employees Worked With
September 27, 2022
Your sales team was very helpful explaining questions I had about extended warranty options, was treated with respect and courtesy. This is the 2nd Cadillac I purchased there. Highly recommend! had about extended warranty options, was treated with respect and courtesy. This is the 2nd Cadillac I purchased there. Highly recommend! More
by Chris M
September 26, 2022
Dealership is clean, the service personnel are courteous and are always willing to assist in any way and are always willing to assist in any way More
by Dlaurey
September 21, 2022
free oil change expired and was charged when I was on the telephone when making the appointment it would be free. Had the girl double check because if I had to at I would not have driven an hour one way the telephone when making the appointment it would be free. Had the girl double check because if I had to at I would not have driven an hour one way. The girl double checked and assured me it was still covered. Haha I got charged! Poor business practice. Complete turn off. I am upset about the whole thing. The manager should have covered it and apologized for the mistake. More
by labandsaintlover
Employees Worked With
September 21, 2022
Everyone in the Service Department from the person answering the calls to the person checking you out after the work is completed are all incredible people. Easy to work with and are always going out answering the calls to the person checking you out after the work is completed are all incredible people. Easy to work with and are always going out of their way to halp and answer any questions. More
by MIKED10
Employees Worked With
September 21, 2022
Service is always stellar. Appointments are scheduled timely and there is very little wait. Staff are extremely personable and pleasant. I always feel comfortable. I am ple Appointments are scheduled timely and there is very little wait. Staff are extremely personable and pleasant. I always feel comfortable. I am pleased with the work done to keep my vehicle in shape. I am confident in their know-how. More
by SHAWNA9180
Employees Worked With
