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Otto Cadillac
Albany, NY
2,133 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,133 reviews
January 02, 2023
This last visit, very difficult scheduling. Covering receptionist only talked about cost. Very disappointed with trying to get an appointment and I was without a car for work! Covering receptionist only talked about cost. Very disappointed with trying to get an appointment and I was without a car for work! More
by Carolmerrillst
Verified CustomerEmployees Worked With
January 02, 2023
Too long of a wait for oil change and inspection Lack of communication Did not put back my settings of communication Did not put back my settings More
by RAOJC
Employees Worked With
January 02, 2023
Otto Cadillac has the best service I have ever received from a dealership! Service Advisors are great and knowledgeable!! from a dealership! Service Advisors are great and knowledgeable!! More
by mhdorr111
January 02, 2023
Multiple emails to remind me of the appointment. Ready for me when I arrived and ushered me into the comfortable waiting area where coffee and water were offered. Updated me periodically on the prog Ready for me when I arrived and ushered me into the comfortable waiting area where coffee and water were offered. Updated me periodically on the progress and when completed moved me on my way. Great service and friendly people! More
by wwiley51
Employees Worked With
January 02, 2023
Premium service and customer care. . Easy to get in touch with. Prompt. Polite the best. . Easy to get in touch with. Prompt. Polite the best. More
by kmgvt
Employees Worked With
January 02, 2023
I find the dealership to have very courteous, sales, people, and service representatives. I would recommend I Otto Cadillac to my friends. people, and service representatives. I would recommend I Otto Cadillac to my friends. More
by cherylslosek
Employees Worked With
December 29, 2022
Sales staff was very accommodating and courteous in addressing the issues with the vehicle we purchased. Would definitely use again and recommend. addressing the issues with the vehicle we purchased. Would definitely use again and recommend. More
by AWHEELER373
December 27, 2022
Very professional—customer service excellent Every department knowledgeable, efficient, and friendly. Would definitely use again and recommend department knowledgeable, efficient, and friendly. Would definitely use again and recommend More
by shirleysloan97
Employees Worked With
Other Employees :
Sean, Carlos, and computer technician were all professional, respectful, knowledgeable, and very helpful.
