Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Otto Cadillac

Albany, NY

Overview
Employees
Reviews
Vehicles
4.7
1,873 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
Contact Dealership
View Awards

1769 Central Ave

Albany, NY

12205

Directions

By Type

Showing 1,873 reviews

May 03, 2022

Messed up my oil change. Put wrong amount of oil into my car. Dipstick was bone dry the next morning. Not happy More

by Hamish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Askew
Report | Print
May 03, 2022 -

Otto Cadillac responded

Hello and thank you for choosing Otto Cadillac for your service needs. I'm sorry to hear about the problems you had when you drove your car home. I had our Service Manager reach out to you to make things right and rectify the situation for both you and your vehicle. Very sorry for the inconvenience and I hope we can earn back your trust in our service department. Kindest Regards, Chris Otto Otto Cadillac

May 03, 2022 -

Hamish responded

He reached out and rectified the situation. Much appreciated. Hamish

May 02, 2022

So good to feel like a valued customer at Otto. Their business is taking care of you and your car. We came to Otto for their service and we have not been disappointed. More

by paulot.truchard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa D'Errico, Andrew Askew
Report | Print
April 30, 2022

Was told parts would be ordered, would call when arrived, no return call. It’s been like 1 1/2-2 months More

by amayc76
Friendliness
Recommend Dealer
No
Employees Worked With
Don’t recall name
Report | Print
Apr 30, 2022 -

Otto Cadillac responded

Hello and thank you for letting us know about this. As I'm sure you are already aware, supply chain problems including parts and microchips have been impacting every face of the automotive industry since the beginning of the Covid-19 pandemic. This is a worldwide problem, not just at our dealership. The part you are waiting on is currently on a national back order and as soon as it comes in we will have one of our parts team members reach out to you and let you know. I will have my service manager reach out to you with an update this week. Thank you for your patience and let us know if there is anything we can do for you in the meantime. Kindest Regards, Chris Otto Otto Cadillac

April 30, 2022

Very good service center my advisor was great however I am disappointed that you guys would not honor my safeguard warranty to replace my rear differential not everyone buys their Cadillac directly from yo More

by cjayross10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Askew
Report | Print
April 29, 2022

Great customer service, timely, and they go the extra mile to ensure a great experience. More

by nto226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 29, 2022

Reliable and prompt service, although expensive. They do apply any active coupons that are available. Nice, clean, peaceful waiting area. More

by denny.jaymie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Askew
Report | Print
April 27, 2022

Brought my Caddilac in for an oil change and my front drivers side tire had uneven wear. They replaced the tire and did an alignment and covered the cost. Best customer service I’ve ever experienced made More

by tomroby99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico, Andrew Askew
Report | Print
April 26, 2022

Awesome Dealership ! !!! Amazing service. As you can see from my vehicle history. I use several dealerships. NONE of those dealerships can even touch the level of ser More

by ToddHanlon145
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Askew
Report | Print
April 26, 2022

Outstanding service from everyone that I worked with in purchasing my new vehicle! Everyone was kind and professional and made my transaction smooth. Would highly recommend them to anyone! More

by sheri1108
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Hannagan, Tommy Pleat
Report | Print
April 25, 2022

Otto service team is always very professional and trustworthy. I can honestly say, I look forward to getting service done. Thanks to the Otto Service Team! More

by wallacevoorh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico, Andrew Askew, Jeff Wright
Report | Print
1
...
102
103
104
...
188