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Otto Cadillac
Albany, NY
2,135 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,135 reviews
February 28, 2023
Very friendly. Prompt. Also the system were you can track the service through you phone. Extremely comfortable environment also relaxing. Happy I chose Otto to purc Prompt. Also the system were you can track the service through you phone. Extremely comfortable environment also relaxing. Happy I chose Otto to purchase my car. The service is APlus More
by markeesfather
Verified CustomerEmployees Worked With
February 27, 2023
Very friendly people, everything is fine efficiently, no waiting no hassle. Up to the Cadillac standard!! waiting no hassle. Up to the Cadillac standard!! More
by philgiguere1
February 20, 2023
Everyone at Otto Cadillac is super friendly, professional and the service is great. Top notch! and the service is great. Top notch! More
by kelliziobro
February 18, 2023
As always, the service was excellent. Was able to use the WiFi and watch the local news. Was able to use the WiFi and watch the local news. More
by LMORTIMO
February 15, 2023
Bill and Dawn are absolutely amazing. It is always an absolute pleasure to come in for service! It is always an absolute pleasure to come in for service! More
by mcrouse92
February 15, 2023
Everyone is very professional and friendly. They also take you in on time which now a days is rare. They also take you in on time which now a days is rare. More
by jpalka1
Employees Worked With
February 14, 2023
Prompt, courteous, experienced service. Would definitely recommend for vehicle service. Knowledgeable on the Cadillac brand. Would definitely recommend for vehicle service. Knowledgeable on the Cadillac brand. More
by jkryzak
February 13, 2023
I had a very good experience with the service department. Amber Young was great with a positive attitude!! Amber Young was great with a positive attitude!! More
by abigness40
Employees Worked With
February 13, 2023
Friendly. Professional. Excellent customer service. Accommodating. Service dept kept me apprised of stages of service on my car. I was only in for recall notic Professional. Excellent customer service. Accommodating. Service dept kept me apprised of stages of service on my car. I was only in for recall notice and they washed my car when service was completed. Unexpected surprise. More
by debmaloney28
February 12, 2023
We never met Declan Cohen or Ian Maher. We were very unhappy with the delivery of our new vehicle. We have purchased several vehicles over the years, and never has our new vehicle been park We were very unhappy with the delivery of our new vehicle. We have purchased several vehicles over the years, and never has our new vehicle been parked in the back of the dealership for delivery. We felt that the delivery specialist was in a hurry to get us out of there, and once we returned home, we realized why. Our front license plate and bracket was never installed on the vehicle, which is against the law in NY State. We were very uncomfortable driving this way, and were told we needed to drive back down, one hour away from our home again to correct Otto's mistake three days later, with no apology or consideration for the inconvience. More
by scooterreb1
Employees Worked With
