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Otto Cadillac
Albany, NY
2,438 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,438 reviews
December 29, 2025
Amber is always fantastic when I go in for service! !! Always satisfied with her and Bill as well! They make a great team! !! Always satisfied with her and Bill as well! They make a great team! More
by jacquelinesurakan
Verified Customer
December 29, 2025
Their service department staff treat you very well and are complete professionals and do not try to upcharge you for items that you do not need or do not want. And I enjoy that the car comes back freshly are complete professionals and do not try to upcharge you for items that you do not need or do not want. And I enjoy that the car comes back freshly washed. More
by rodneywiltshire
December 29, 2025
Bill was great to work with got me in when he said and got The job done for what he quoted got The job done for what he quoted More
by kiepersteven
December 28, 2025
I had a 9 am appointment. I arrived promptly. Amber was helpful, suggested an alignment in addition to rotation. She told me to be patient, there's only 1 lift for the lyriq. I arrived promptly. Amber was helpful, suggested an alignment in addition to rotation. She told me to be patient, there's only 1 lift for the lyriq. I was finally done with my rotation and align at 11:30. That felt like a very long wait! Otherwise, my experience was good and I appreciate the car wash More
by ginaralston
December 26, 2025
Very welcoming,professional and they do an excellent job Thank you sir fixing my car so efficiently Thank you sir fixing my car so efficiently More
by PATTYPJ
December 24, 2025
Everyone is very courteous and professional They were very accommodating to the customer and communications were exceptional very accommodating to the customer and communications were exceptional More
by cmacejka1
Employees Worked With
December 24, 2025
Repair deptment can't be trusted. They lied and told me I need work that I didn't need. They lied and told me I need work that I didn't need. More
by albany12065
Employees Worked With
December 23, 2025
Efficient Nice atmosphere, with some innovative customer service ideas. Good value and consumer transparency. I would recommend them to everyone service ideas. Good value and consumer transparency. I would recommend them to everyone More
by volvoeddie
December 22, 2025
Anytime I come in everyone is professional and courteous. Service is always done in a timely manner. Amber goes above and beyond to make sure every customer is satisfied Service is always done in a timely manner. Amber goes above and beyond to make sure every customer is satisfied More
by Cdonovan11618
