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Orr Nissan of Fort Smith

Fort Smith, AR

4.6
737 Reviews

6520 Autopark Dr

Fort Smith, AR

72908

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737 Reviews of Orr Nissan of Fort Smith

May 07, 2022

Brad Cartmill is a legit superstar! The attention to detail and professionalism he brings to the customer experience sets him worlds apart from most car guys. Definitely shop with Brad! More

by Buyar2121
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Cartmill
April 23, 2022

The salesman are nice and kind. Their manager not so much. Will not be doing business with them ever again. More

by KayceeDawn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blake
Apr 28, 2022 -

Orr Nissan of Fort Smith responded

Kayceedawn, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for leaving feedback. Please reach out to us at (479) 648-1900 so we may identify ways to improve your experience.

April 15, 2022

The Sales Manager was rude and argumentative. They do not give you a good deal and you cannot get response from them after the purchase. Ashley, the salesperson was great, but she was the only p More

by TrBW20
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tracy
Apr 28, 2022 -

Orr Nissan of Fort Smith responded

Trbw20, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for leaving feedback. Please reach out to us at (479) 648-1900 so we may identify ways to improve your experience.

March 18, 2022

Orr Nissan of Fort Smith made the car buying experience quick and painless. I feel like they went out of their way to make sure I got the most bang for the buck. They paid attention to what I said and did More

by Todd Garner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forrest Tracy, Luke Spoon
Mar 25, 2022 -

Orr Nissan of Fort Smith responded

Todd Garner, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Orr Nissan Of Fort Smith. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 09, 2022

Very Friendly Easy to deal with and great prices on all their vehicles and very courtesy More

by darrellm283
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Thrasher Fiance Manger, Luke Spoon, Brad Cartmill
Mar 12, 2022 -

Orr Nissan of Fort Smith responded

Darrellm283, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 27, 2022

Brad was amazing. Quickest/Stressfree/Effortless/Zero Pressure experience I have ever had. As a female that is very important when buying a home. More

by Lauren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Spoon, Brad Cartmill
Mar 02, 2022 -

Orr Nissan of Fort Smith responded

Hi Lauren, thank you so much for your positive comments about Orr Nissan Of Fort Smith! We do hope we can be of assistance in the future. Take care!

February 23, 2022

Brad cartmill is the best period , he kept up with what I was wanting / looking for for quite literally months and found the absolute perfect vehicle for me and my family. Man is not a salesman he is the sal More

by chris.ward
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Spoon, Brad Cartmill
Mar 02, 2022 -

Orr Nissan of Fort Smith responded

Chris.ward, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 05, 2022

The gentlemen who helped select the car were great (Austin and JP). Finance was a different story (Tracy). He included add-ins we didn’t agree on. Luckily we noticed it while signing the agreements wi More

by BenjaminBarnes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Traiger, Mikol Phangdovang, John Powell
Jan 08, 2022 -

Orr Nissan of Fort Smith responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 13, 2021

Service Department is less than honest. Tried to replace items that were fine. Left engine compartment needing service. More

by superdavid1949
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sheila , Mikol Phangdovang
Dec 30, 2021 -

Orr Nissan of Fort Smith responded

Superdavid1949, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We hope you are willing to give us another chance. Please reach out to us at (479) 648-1900 so we can work towards a resolution.

December 10, 2021

I purchased a 2O21 Nissan Kicks which I love. MYA MOUA WAS A WONDERFUL SALES PERSON BUT I HAD TROUBLE WITH FINANCE DEPARTMENT. THEY WROTE ONE PRICE ON THE CONTRACT THAT WE AGREED WITH BUT WHEN I GOT T More

by Sjanebadger
Recommend Dealer
Yes
Employees Worked With
Tracey
Dec 13, 2021 -

Orr Nissan of Fort Smith responded

Sjanebadger, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (479) 648-1900. We look forward to hearing from you.

Dec 14, 2021 -

Sjanebadger responded

I will call tonorrow mid morning. After 10.

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