Orr Nissan of Fort Smith

The only reason this even gets 1 star is because Brad was nice. 2nd time in 3 years we've attempted to use Orr because they're close to home & should have learned our lesson the first time. Will always go t nice. 2nd time in 3 years we've attempted to use Orr because they're close to home & should have learned our lesson the first time. Will always go to McClarty Nissan in Bentonville from now on. Were told we would get x amount for our trade and then they lowered it by $500 & refused to meet us at the $500 difference. As they seller, that should have been no problem. Mikol, the sales manager, needs a lesson in customer service. Went to McClarty the next day. Gave us what we wanted on the trade & was a great sales experience for a 2nd time there. More

Excellent customer service. Great salesman. Very fast. And all this on a Sunday! Highly recommend. Great salesman. Very fast. And all this on a Sunday! Highly recommend. More

I have never had a more pleasant car shopping/buying experience Ashley was just the best experience Ashley was just the best More

Everyone was nice and polite. They didn’t push or try those salesmen tricks. And they had they vehicle windows tinted and a spare key made for the truck. I am a happy customer. They didn’t push or try those salesmen tricks. And they had they vehicle windows tinted and a spare key made for the truck. I am a happy customer. More

My fiance and I bought a small suv from here is 2021. In less than 6 months it malfunctioned and died on his way to work one morning. At first Orr pretty much told us sorry about your luck but after my M In less than 6 months it malfunctioned and died on his way to work one morning. At first Orr pretty much told us sorry about your luck but after my MIL reached out on fb asking for help they decided that they would trade us out of our vehicle. They gave us no other choice but a ford focus freshly traded in to them that had not undergone inspection or detailing. Never let us test drive it. Just said this is all we have for you.the car had 30,000 more miles on it than our original one and it costed the exact same and it was smaller. My toddlers car seat barely fit in the back seat. Not even a few days later the car began shifting oddly. But we dealt with it for almost a year.. it just got worse. We took it to randall ford who ran a diagnostic telling us the transmission was essentially dying and it would cost over 3000 to fix it. Then we found out our warranty that orr sold us was never valid. The car when we were put in it had 99,800 miles on it. They sold us a warranty that was only good up to 60,000 making it useless. On the warranty paperwork it said the car only had 8,000 miles on it. So after speaking with both the Gm and the financial manager they offered to trade us out again, or they would fix our transmission for free and put a new warranty on the car, or they would refund the warranty money and it would go straight to our lender. We attempted to trade out just to find out they lied and tried to get us to pay almost 30,000 for a 16,000 dollar car. So we asked them to fix the transmission instead and put a warranty back on our car.. they had our car for almost a month just to tell us. "We sent it to our guy in van buren, and he said nothing is wrong with it." I gave the Gm a copy of randall ford's diagnostic and told him that wasn't true. Welp sorry we can't figure out what's wrong with it. So the offer to trade us out is on the table but all they can do is give us more than our car is worth but they won't tell us how much more and put the rest of the existing loan on top of the new one for a new car.. the gm promises me he will find something for us but it's been 3 months..we have a toddler and a new baby on the way and have been needing something better for months now. This dealership has been the worst I ever dealt with.. More

We enjoyed our experience with Luke Spoon & Jacob Lemmons, in Fort Smith. I highly recommend this dealership to anyone. Lemmons, in Fort Smith. I highly recommend this dealership to anyone. More

Every single person who l came across was so nice and kind. They were all very helpful kind. They were all very helpful More

Thanks to Morgan,Luke and our great salesman JP. Everything was excellent. This was our 2nd purchase. Thanks again guys Everything was excellent. This was our 2nd purchase. Thanks again guys More

Andrew Atwell was a superb agent. We felt comfortable and confident the entire time dealing with him. Very professional, friendly and informative. We felt comfortable and confident the entire time dealing with him. Very professional, friendly and informative. More

This dealership made it easy to purchase a new vehicle. We loved all the people we worked with. We loved all the people we worked with. More