Orlando Mini

Best experience ever! This was honestly the greatest experience I've ever had when purchasing my MINI Cooper. My boyfriend and I both purchased our vehicles here a few mont This was honestly the greatest experience I've ever had when purchasing my MINI Cooper. My boyfriend and I both purchased our vehicles here a few months apart, having Sam Allegra as our Motoring Advisor. He is awesome! Definitely knows more than enough information, and performs above and beyond your expectations. You cannot visit this place without speaking with Sam Allegra. He will make your vehicle purchase easy and worthwhile. You won't regret going to him! More

The Only Reason I'm Keeping My Mini Anthony Brooks and the rest of the staff at Orlando Mini are the primary reason I still own a Mini Cooper. The service they have provided after severa Anthony Brooks and the rest of the staff at Orlando Mini are the primary reason I still own a Mini Cooper. The service they have provided after several very disappointing visits to another Florida Mini Dealer returned my vehicle to the enjoyable Mini it was when I first purchased it. Their ability to diagnose and repair my issues and their diligence to locate problems that the previous dealer's service department said did not exist is beyond outstanding!!! Their attention to detail goes above and beyond. Anthony himself checked with me regularly and kept me fully up to date on where my vehicle was in the repair process! Since my visit there my Mini Cooper is running better than ever all problems resolved and I am once again enjoying Mini Motoring. make no mistake if you are interested in owning a Mini - this is the place to get one and have it serviced. The only thing I have left to say is - THANK YOU ORLANDO MINI!!! More

Peace. Love. Mini Orlando Mini brings the royal treatment with each and every visit. Adante Cameron and the Mini maintenance team offer superb service and a no hassle Orlando Mini brings the royal treatment with each and every visit. Adante Cameron and the Mini maintenance team offer superb service and a no hassle approach; which is very much appreciated. Each and every time we are warmly greeted by Adante as we quickly get down to business but not before he high- fives the kids or takes the time to ask how they are doing. This is especially meaningful to us as customers that he remembers personal details each and every time. He is one of the numerous reasons we are very grateful we chose Orlando Mini. They will definitely be the dealer we return to when the time presents itself again. More

Personal Service The staff there have always been so accessible, helpful and, well, cool. I have bought two cars in the last year from Pratik Patel and couldn't be ha The staff there have always been so accessible, helpful and, well, cool. I have bought two cars in the last year from Pratik Patel and couldn't be happier with the cars. Anthony Brooks in the service department has made going back to the dealership for service more stress free than any other place I've dealt with, and has gone above and beyond the call of duty to make himself accessible to me and provide good advice. More

Service Review I would like to commend, Service Advisor, Adante Cameron on his excellent customer service skills and the dealership's overall excellent customer serv I would like to commend, Service Advisor, Adante Cameron on his excellent customer service skills and the dealership's overall excellent customer service. The staff are all friendly and accomodating More

Excellent service Every single time I arrive at Orlando Mini I am greeted promptly and professionally by the service team. While the whole team (led by the service mana Every single time I arrive at Orlando Mini I am greeted promptly and professionally by the service team. While the whole team (led by the service manager Garrett) is exceptional, the majority of the time, my needs are addressed by Adante Cameron. I have had several Minis over the past 13 years, from the original hardtop I purchased at the downtown Orlando location, to a convertible, and now my Countryman. I have loved every one of them, but the fact that Adante has been with the company this entire time, through every transition - he knows me and anticipates my questions and concerns. He ALWAYS greets me with a smile, and makes I am taken care of quickly. One might think that this is special treatment to a loyal customer - but the truth is, I see this kind of exceptional service and outstanding communication with every customer that comes through the door - no matter if they are there with a concern, contemplating a purchase, or there simply for a complementary car wash and a cup of coffee. With all of the options available in Orlando, I cannot imagine going anywhere else when the time comes for my next vehicle. I drive a lot for work, and the peace of mind knowing that my dealership will ALWAYS be there for me (including the time I locked my keys in the car in Atlanta and they connected me with Mini Roadside assistance for rescue!) gives me a piece of mind that I cannot put a price-tag to. More

Great customer service! Garrett and his team of Service Advisors are very professional. They are considerate of the time it takes for routine maintenance and have a loaner r Garrett and his team of Service Advisors are very professional. They are considerate of the time it takes for routine maintenance and have a loaner ready for me. I would recommend anyone who has a MINI to get their MINI serviced at Orlando MINI. More

Outstanding personal customer service from Anthony Brooks. Scheduled a routine maintenance & repair for a window, requested a loner car.....as I live 60 miles way and upon arrival was greeted by Anthony, who p Scheduled a routine maintenance & repair for a window, requested a loner car.....as I live 60 miles way and upon arrival was greeted by Anthony, who promptly & with an engaging personality listened to my needs and explained what will be done. Her gave me a loner car even though it is not normal protocal on a Saturday to provide one. Hey Orlando means outlets & shopping & it is the Christmas season! The repair took longer than anticipated for the window & Anthony called me at 3 & again at 4 to let me know the tech should be done by 5, but that the tech did run into an issue & it was possible it may not be done today. I very much appreciated his honesty and communication....better to know than be blindsided later. He then called again at 5:10 to say my car was ready! I really appreciate not only Anthony's communication, but also the tech who I'm sure hustled and stayed later than normal on a Sat so I wouldn't have to make another trip to Orlando..time and convenience are very important to me.! Anthony, I can't thank you enough for the stuffed animal, and even more your engaging style of customer service! It meant alot to me! This is 2nd car I have purchased from Fields Auto Group, and by far Anthony exceded my past good services I've had from their BMW dealership & my prior services @ Orlando Mini by a longshot! His personality and exceeding expections approach to customer service will be reason why I will continue to check Fields 1st for my future car purchases! Merry Christmas More

Excellent service, Mini tech guys know what they are doing! they managed to trace and find the fault with a crimped wire that was caused by a different garage. service, Mini tech guys know what they are doing! they managed to trace and find the fault with a crimped wire that was caused by a different garage. Great service area, WIFI so i could keep working and plenty of coffee (was a little for ice cream lol) More

Prompt, professional, knowledgeable I received an email advising my MINI was possibly due for service. When I called Orlando MINI, I learned that I was due for an annual oil change. They I received an email advising my MINI was possibly due for service. When I called Orlando MINI, I learned that I was due for an annual oil change. They transferred me and I was able to quickly make an appointment that fit my schedule. When I arrived for my appointment, I was promptly greeted by service advisor Anthony Brooks who quickly filled out the service forms and ensured I knew where the customers lounge was. I informed him of my MINI showing service due in 2000 miles and, after checking on the issue, he told me it showed I needed rear breaks that he could take care of the same visit if I had the time. I also asked for the wiper blades to be replaced which he took care of. When the care was checked, he came to inform me that he issue was with the computer, nit the brakes. Since reprogramming would take longer than I had time for, Anthony suggested to plan on the reprogramming when the filters were changed in about 2 months. This will same me a lot, since it is a 150 mile round trip to the dealer! Thanks you, Anthony for being on top of your game and watching out for me! More