Orlando Mini

tires... spendy but necessary My husband and I have purchased our last 3 vehicles from Jim... So we have been customers since 2012. Although having to go in for service is typical My husband and I have purchased our last 3 vehicles from Jim... So we have been customers since 2012. Although having to go in for service is typically a drag, Spencer and Anthony always take such good care of us that we really don't mind. When my most recent service indicated the need for new tires, Spencer gave me several options, got them ordered and set me up with a loaner as soon as I was ready. Can't think of another place I will go to purchase or service my vehicles. More

Fabulous!! Spencer (and the entire crew) at Orlando Mini is outstanding!! They take excellent care of me and my car (Ghilly) :) I recommend a mini and this dea Spencer (and the entire crew) at Orlando Mini is outstanding!! They take excellent care of me and my car (Ghilly) :) I recommend a mini and this dealership to everyone! More

"Big mistake. Big. Huge." - Vivian, Pretty Woman I went to this dealer with money in hand and not one of the 6 or so sales people or 2 chatty receptionist acknowledged my presence except to ask if I I went to this dealer with money in hand and not one of the 6 or so sales people or 2 chatty receptionist acknowledged my presence except to ask if I knew the song that was playing. I walked the floor then asked where to see more models and was directed to the parking lot...really, "out in the lot". I wandered and found 2 cars I really liked. On way back in a young lady came out. Great, help!! BUT she didn't know them SO she sat inside while I went back out to "the lot' to get her the details. Seriously. NO HELP! And I found out my friend I was on the phone with actually called them to tell them I was there! Any who...went elsewhere and got the mini I wanted at a much better deal. "You work on commission, right?" More

Check Engine Light on! I took my wife Mini Cooper S with check engine light on....the thermostat need to be replace and the housing too, blah,blah,blahh...$ 930.15 later! L I took my wife Mini Cooper S with check engine light on....the thermostat need to be replace and the housing too, blah,blah,blahh...$ 930.15 later! Left the dealer 6,45 hours later waiting, check engine light comes back on!!!!! After reading a few reviews about this problem,open the filter housing and what I see the dirtiest filter ever seen in my life.....replaced it, cleaned the MAF, fire the car, check engine light is off!!!!!!! I will never take this car to this jokers ever again!!!!!!!!! More

Best service experience ever Brought my 2007 Mini in for a defective fuel pump, Anthony Brooks service advisor checked and the pump was still under warranty. I waited and my Mini Brought my 2007 Mini in for a defective fuel pump, Anthony Brooks service advisor checked and the pump was still under warranty. I waited and my Mini was repaired, washed and ready to go. Tip top service, thanks to Anthony. More

Service my 2012 I came in and I have to say the staff are great and friendly. Garret and Adante, are great and very helpful. Adante, answering all my questions about I came in and I have to say the staff are great and friendly. Garret and Adante, are great and very helpful. Adante, answering all my questions about my car.. He goes beyond to help our customers. We need people like him and Garrett. Thank you again Adante, for helping my son with his car. I live in lakeland and i drive here because Service Manager and Service advisor are great customer service. More

Adante I would like to make some comment about how Adante Cameron was very helpful, polite, and very professional. I will come back again just because we nee I would like to make some comment about how Adante Cameron was very helpful, polite, and very professional. I will come back again just because we need people like him around. :) Thank again Mr. Cameron for helping my son and I last month. Service Manager was also a big help. Thank you Adante Ms Jo More

Unbelievable Service Department GARRETT, Service Manager and ADANTE in service pulled all stops for me and helped me in ways I've never experienced in any other dealership…Ever. I GARRETT, Service Manager and ADANTE in service pulled all stops for me and helped me in ways I've never experienced in any other dealership…Ever. I never show up too much or have too many issues. I've known Garrett for nearly five years now and he is always kind, considerate and calm. Adante is always polite and professional and never hesitates to say, "Bring it in, we'll take a look at it." Recently, Garrett went above and beyond any expectations on my part when I was beside myself with a non warranty issue. He and Adante took care of me and said, "We look forward to seeing you on Saturday car washes again" which, I've been doing the whole time I've owned my Mini. It's great, and rare, to be at ease with a service dept for so long a period of time and to feel at home. Kudos gentlemen and Thank you. Sincerely Pete Curley PS Jim was extremely kind and helpful when I had questions about a trade in. He took a lot of time for me and was always pleasant, I cannot express more how he put me at ease. More

Anthony is Great!! The best service you can get! Great communication, and they took excellent care of my 2013 Mini. Top quality, keeps me coming back thank you guys!! The best service you can get! Great communication, and they took excellent care of my 2013 Mini. Top quality, keeps me coming back thank you guys!! More

Customer Service Spoken Here The phrase "customer service" is spoken every day, by every member of the service department at Orlando Mini. Many dealerships allow customer service The phrase "customer service" is spoken every day, by every member of the service department at Orlando Mini. Many dealerships allow customer service to take a backseat to profit. However, Orlando Mini continues to strive towards taking care of their service customers in every aspect of Mini maintenance; both scheduled and unscheduled. Customer service is not dead. Every time I have brought my Clubman into Orlando Mini, I have received top quality maintenance and customer service. Orlando Mini is set apart from other dealerships by making the customer service experience a top priority. Great customer service and excellent human interaction is what I have personally experienced since my purchase of my Mini in 2012; due largely in part by the leadership of the service manager Mr. Garrett Bowling, Adante Cameron (service writer) and the rest of the service team. They (in my opinion) should be commended by the Field’s Auto Group for the continued support to the customers post purchase. If you have a Mini, or are thinking of buying one, please visit Orlando Mini and see what I mean. Thanks to all at Orlando Mini for your continued support and Mini care; Happy Motoring! T.S. (Owner of 2012 Clubman S) More