Orlando Mini

When World Class Service Keeps Me Coming Back From my first visit to Orlando Mini's Service Department last year to deal with used Mini Cooper S issues, Spencer has continually gone above and beyo From my first visit to Orlando Mini's Service Department last year to deal with used Mini Cooper S issues, Spencer has continually gone above and beyond in providing world-class customer service. My latest visit was no exception. I've dealt with service departments in other dealerships before and it's unfortunately hard to find employees who legitimately empathize with customers, offer up solutions and show they actually CARE and WANT to help. Spencer does all this with the highest level of professionalism. I've been advised by friends to find cheaper mechanics to work on my car and I could very well find a mechanic buddy somewhere else to help me deal with the issues I've been having with my Mini, but the level of customer service displayed by Spencer and the mechanics team (specifically Sebastian, another excellent employee!), I find myself willing to pay a bit more and work with Orlando Mini. Another aspect that keeps me coming back is your availability. You guys take care of the problem quickly and effectively and get me back on the road in no time. This is just a note to express the fact that you guys have a seriously valuable resource in Spencer and I hope to continue working with him in the not-so-distant future for my Mini Cooper needs!! More

Spencer was not only helpful but diligent at getting me a ride. I showed up needing a ride on the fly and Spencer save the day. I appreciate all that this dea was not only helpful but diligent at getting me a ride. I showed up needing a ride on the fly and Spencer save the day. I appreciate all that this dealership does. Tomas More

Great service department! I had my convertible top replaced and the entire service department was extremely helpful. The loaner was a pleasure to drive but now that I have my b I had my convertible top replaced and the entire service department was extremely helpful. The loaner was a pleasure to drive but now that I have my baby back she looks gorgeous and I am very pleased with my service. Spencer and Anthony are incredible assets to the Orlando Mini team! Thank you! More

tires... spendy but necessary My husband and I have purchased our last 3 vehicles from Jim... So we have been customers since 2012. Although having to go in for service is typical My husband and I have purchased our last 3 vehicles from Jim... So we have been customers since 2012. Although having to go in for service is typically a drag, Spencer and Anthony always take such good care of us that we really don't mind. When my most recent service indicated the need for new tires, Spencer gave me several options, got them ordered and set me up with a loaner as soon as I was ready. Can't think of another place I will go to purchase or service my vehicles. More

Fabulous!! Spencer (and the entire crew) at Orlando Mini is outstanding!! They take excellent care of me and my car (Ghilly) :) I recommend a mini and this dea Spencer (and the entire crew) at Orlando Mini is outstanding!! They take excellent care of me and my car (Ghilly) :) I recommend a mini and this dealership to everyone! More

"Big mistake. Big. Huge." - Vivian, Pretty Woman I went to this dealer with money in hand and not one of the 6 or so sales people or 2 chatty receptionist acknowledged my presence except to ask if I I went to this dealer with money in hand and not one of the 6 or so sales people or 2 chatty receptionist acknowledged my presence except to ask if I knew the song that was playing. I walked the floor then asked where to see more models and was directed to the parking lot...really, "out in the lot". I wandered and found 2 cars I really liked. On way back in a young lady came out. Great, help!! BUT she didn't know them SO she sat inside while I went back out to "the lot' to get her the details. Seriously. NO HELP! And I found out my friend I was on the phone with actually called them to tell them I was there! Any who...went elsewhere and got the mini I wanted at a much better deal. "You work on commission, right?" More

Check Engine Light on! I took my wife Mini Cooper S with check engine light on....the thermostat need to be replace and the housing too, blah,blah,blahh...$ 930.15 later! L I took my wife Mini Cooper S with check engine light on....the thermostat need to be replace and the housing too, blah,blah,blahh...$ 930.15 later! Left the dealer 6,45 hours later waiting, check engine light comes back on!!!!! After reading a few reviews about this problem,open the filter housing and what I see the dirtiest filter ever seen in my life.....replaced it, cleaned the MAF, fire the car, check engine light is off!!!!!!! I will never take this car to this jokers ever again!!!!!!!!! More

Best service experience ever Brought my 2007 Mini in for a defective fuel pump, Anthony Brooks service advisor checked and the pump was still under warranty. I waited and my Mini Brought my 2007 Mini in for a defective fuel pump, Anthony Brooks service advisor checked and the pump was still under warranty. I waited and my Mini was repaired, washed and ready to go. Tip top service, thanks to Anthony. More

Service my 2012 I came in and I have to say the staff are great and friendly. Garret and Adante, are great and very helpful. Adante, answering all my questions about I came in and I have to say the staff are great and friendly. Garret and Adante, are great and very helpful. Adante, answering all my questions about my car.. He goes beyond to help our customers. We need people like him and Garrett. Thank you again Adante, for helping my son with his car. I live in lakeland and i drive here because Service Manager and Service advisor are great customer service. More

Adante I would like to make some comment about how Adante Cameron was very helpful, polite, and very professional. I will come back again just because we nee I would like to make some comment about how Adante Cameron was very helpful, polite, and very professional. I will come back again just because we need people like him around. :) Thank again Mr. Cameron for helping my son and I last month. Service Manager was also a big help. Thank you Adante Ms Jo More