Orem Toyota - Service Center

Always a great experience! David was able to quickly locate tires for my 2022 Sienna and price them competitively. David was able to quickly locate tires for my 2022 Sienna and price them competitively. More

Wonderful and exceptional service. At Brent Brown Toyota in Orem, me and my car are well taken care of. At Brent Brown Toyota in Orem, me and my car are well taken care of. More

They were really prompt and quick this time. Just one note that would be nice is that other dealers I’ve had service with will offer to wash the car when they’re done. That would be nice if Bre Just one note that would be nice is that other dealers I’ve had service with will offer to wash the car when they’re done. That would be nice if Brent Brown would offer that also. More

Todo me parece muy bien la atención excelente y el servicio muy bueno estoy muy agradecido servicio muy bueno estoy muy agradecido More

Long wait time for having an appointment. Waited to long for service. I had an appointment. Waited to long for service. I had an appointment. More

Excelente atención del representante de servicios y súper rápido estoy muy contento con el servicio rápido estoy muy contento con el servicio More

I had a recall appointment set for 2 pm and I had my two young children with me. I arrived in time and was told it would be ready between 4 and 5. At 4:30 I followed up with the front desk and they said it young children with me. I arrived in time and was told it would be ready between 4 and 5. At 4:30 I followed up with the front desk and they said it should be done by 5. At 5 I got a phone call to come to the front desk, where I was told that the recall could not be fixed because I had the wrong size battery in my car. While I understand that that is not their fault, it’s pretty ridiculous to me that I made an appointment at 2 pm and my car wasn’t taken back until almost 5 pm, 3 hours later. When the recall could not be fixed, that means I wasted an entire afternoon for no reason. Why have me make an appointment if you aren’t even going to bring my car back for 3 hours? When I brought this up I was told the appointment was just to check in, not to actually bring the car back. I did not feel that the manager I spoke to was very sympathetic even though I was crying and my children were very fussy after having to sit in a car dealership for 3 hours and miss naps. As I was leaving the manager FINALLY offered some kind of help — he said that if I change my battery to call him and he will get me in and out in a hour. I shouldn’t have to ask to speak to a manager and be crying to be taken seriously. I have never had issues with the service/repairs at this dealership until now but reading other reviews made it sound like I’m not the only one who had to wait HOURS past their appointment to even have their car looked at, let alone fixed. Obviously something is not working on the back end here and I did not feel valued or respected, unfortunately. More

Great service and friendly people. Andrew and Lani were very helpful and knowledgeable in answering my questions. Andrew and Lani were very helpful and knowledgeable in answering my questions. More

Asked for finance or my salesman to phone left that message personally at the receptionist and she guaranteed me she would have someone calll Of course NO ONE has called …. I guess I should not be s message personally at the receptionist and she guaranteed me she would have someone calll Of course NO ONE has called …. I guess I should not be shocked, I bought the car and no one cares anymore More

Brought my car in at the appointed time. Service was good; service advisor was friendly. Service was good; service advisor was friendly. More