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Orem Mazda

Orem, UT

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645 Reviews

55 E University Pkwy

Orem, UT

84058

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645 Reviews of Orem Mazda

April 26, 2018

Excellent The service was fantastic. They were making us aware of everything that was going on. And to top it off..the bill came in less than what they estima More

by ap5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Berglund, Kyle Berglund, Brayden Passanante, Lil Wayne Berglund
April 26, 2018

Friendly service and top-notch professionalism Jared took very good care of us. He never made us feel rushed even though the company was supposed to close early for a company event. He followed u More

by Bud
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared White
April 25, 2018

WORST DEALERSHIP EVER This was one of the worst experiences I have ever had buying a car! I was pushed off by 3 different salesman and felt like I was more a burden or I wa More

by patrick1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jordan McAnarney, Jared White, Lil Wayne Berglund
Apr 25, 2018 -

Orem Mazda responded

Hello Patrick1, I'd like to thank you for taking the time to write a review of your experience at Orem Mazda. I'm sorry to hear that you weren't happy with your experience here. My team and I sincerely want to make every customer a happy customer. I'm a bit confused by your review though. It is my understanding that Wayne personally took photos of the vehicle to send to you when you initially inquired online. When you came in and he was with another client, he asked another sales consultant to help you as a courtesy to you so you didn't have to wait for him. That actually ended up costing him money rather than your suggestion that he did that because he wasn't making enough on you. I suppose an apology is in order that you had to wait when you arrived, but we did take actions to minimize that wait. In any case, thank you again for your review. We will certainly use it as constructive criticism and work to improve our process.

April 20, 2018

Simple fair and fast Bought a used Camry here. They had exactly the car we were looking for at a very good price. They were accommodating fair and quick. Jordan is very co More

by Chuckschukz
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan McAnarney
April 19, 2018

I LOVE MY NEW CAR!!! We we're in the market for a new car fast and didn't know where to begin. I found an Escape I liked on KSL and sent them an email. Lit'l Wayne called More

by Candygirlsisland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lil Wayne Berglund
April 11, 2018

Great experience. Wayne was a super awesome salesman. Spent time getting to know about me on a personal level not just straight to business. The whole team really did a More

by Cpow13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lil Wayne Berglund
April 06, 2018

Great experience! My experience was great start to finish. Jordan was able to clearly explain every step of the process to me and answered all of the questions I had th More

by Midazle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan McAnarney
April 05, 2018

Only cared about taking my money My salesman, Jordan, was amazing and so friendly. I got buyers remorse after 30 mins of owning it so when I went back within that 30 mins the guy in c More

by Paigelet7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jordan McAnarney
Apr 25, 2018 -

Orem Mazda responded

Paigelet7, Thank you for your review. We use reviews like yours to improve our customer experience moving forward. I'm glad that you were pleased with Jordan as your sales consultant and he had a good time working with you on the purchase of your new Mazda 6. It's very difficult when customers decide, after signing contracts, that they have had a change of heart and that is why we offered you an exchange if you wanted a different vehicle. It seemed that when you left originally that you were extremely happy with the new vehicle and we truly hope you enjoy many happy miles.

Apr 25, 2018 -

Paigelet7 responded

It is very difficult to end contracts after signing them? So it’s not impossible? Just wasn’t worth your guys’s time apparently. Thanks.

April 02, 2018

Great service and good people to deal with I went to get a quote for Cx5 2018 model and Jordan gave an overview and he is On my way! Of the best person to deal with. I really liked the way he r More

by Navi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan McAnarney
March 09, 2018

Very helpful! I had a great experience with the employees at Mazda! There were a lot of concerns and worries I had and they were quick to look into information for More

by ariellemichelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reagan Henson, Lil Wayne Berglund
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