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Open Road Honda
Edison, NJ
548 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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548 Reviews of Open Road Honda
June 15, 2022
I came to diagnose my car whistling noise from Center Dash Area. I already knew what I needed to replace. i needed to replace expansive valve. But I just wanted to be sure from professional check up. I p Dash Area. I already knew what I needed to replace. i needed to replace expansive valve. But I just wanted to be sure from professional check up. I paid $225 for Diagnostic fee. After i agreed all the services they recommended, when i got home, the noise got louder and longer. So basically they are just being unethical to scam me for $225 or they really have un-professional sloppy technician who doesn’t know how to diagnose. More
by David
Employees Worked With
Advisor- Donna Scala, Technician- Samip Patel
June 10, 2022
Leased a 2022 Honda Civic touring last July and was given a run around for 5 days to finalize the lease stating that their computers were down after having me sit at the dealership at minimum 4 hours a day. a run around for 5 days to finalize the lease stating that their computers were down after having me sit at the dealership at minimum 4 hours a day. 3 months after leasing the vehicle the parking and brake sensors stopped working and I contacted the dealer about the defect, I called the dealer about the defect and they told me to come in so they can fix it. In April 2022 now after sitting there for 8 hours Donna Scala tells me they can’t fix the defect as they don’t have the part and can not give me an eta on when they can fix it. They then call me a month later in May to schedule an appointment stating that they have the part and can resolve the defect. So now i came back in today at 9am for my appointment to fix the defect and was told the car wouldn’t be ready till 4pm, so 4pm rolls around and I ask Adam Arnault if the car was ready and he states that the part that they ordered was the wrong part and the defect could not be resolved yet again. So my question is how in the world did it take them 7 hours to figure out if a part was correct for the vehicle. I then asked to speak to the service manager Kyle Roth and he stated that there is nothing he can do about the situation and “I don’t know what to tell you” as he does not have an eta on when the part can come in to fix the defect, and that’s their service MANAGER what a joke give me a better excuse then that at least. So I hope others can learn from my experience and try their best to avoid this dealership. Also when you’re almost done with the leasing or financing process they will tell you to leave a 5 star review and do the right thing after running you around for days to finalize the deal. More
by mike.zwilinske
Employees Worked With
Donna Scala, Adam Arnault, Kyle Roth
March 28, 2022
I book the car in open honda and I pay 3000$ down payment but they not deliver car on time and i want to cancel the deal but sales representative told me its a non refundable amount he never told me payment but they not deliver car on time and i want to cancel the deal but sales representative told me its a non refundable amount he never told me before book the car but they pushing me to buy car otherwise we not refund your deposit they r working for only open honda and not to support customer real problem please I recommend not to buy any vehicle from open honda they are just trapping with us i told to my friend and family about this problem and not to buy any product from open honda edison New Jersey and I never purchase any honda product for any honda shows room More
by Patel
Employees Worked With
Dallah
March 24, 2022
They're a not genuine and not trustworthy. They scheduled me for an appointment today and refused to take my vehicle for service after visiting them. My car was serviced by them few months ago They scheduled me for an appointment today and refused to take my vehicle for service after visiting them. My car was serviced by them few months ago and went on the same issue again since they've not properly done there work. They refused to service my vehicle today because i responded to the Honda Survey genuinely. Donna Scala (Service Advisor) don't know how to talk to the customers...They do exactly opposite to the Honda's core principals.Totally disappointed with her the way she handled me. I waited for one hour to talk to the Service Manager to see if he could be of anyhelp. Finally the Neil Wood (Service Manager/Director) came after one hour and behaved in same way. The manager/director role is to address the issues, but he does exactly opposite and he's of no help. He said he can't have my vehicle inspected. They wasted my time. Totally not a good place if you want your vehicles to be serviced good. On the other hand, I had issue with the sales person. They took the deposit, ran the credit check and after a week, they started saying the car color is not available. Not a good place to shop the vehicles either Please think twice before going to this place. They don't even deserve a single star. Please report them to HONDA if you come across same issues to you. More
by Anil
Employees Worked With
Donna Scala
March 05, 2022
I bought my car at open road honda edison nj, My passenger window glass broken, It's been 3 weeks now I gave for the repair, neither they give my car back nor repair my car, Please give my car back passenger window glass broken, It's been 3 weeks now I gave for the repair, neither they give my car back nor repair my car, Please give my car back if you can't repair. More
by kishore
Employees Worked With
paul
March 02, 2022
I had a great experience at Open road Honda. Special thanks to Ryan McKenzie and his Team for making the whole process super easy and smooth. within minutes the deal was done. Great customer se Special thanks to Ryan McKenzie and his Team for making the whole process super easy and smooth. within minutes the deal was done. Great customer service, great pricing are the things you get when you buy with Open Road. More
by Marcia Walters
Employees Worked With
Ryan McKenzie
January 07, 2022
Worked with Michael Cislo to find my CRV - great salesperson. Found the exact model exterior/interior colors I wanted for a great price. Nice to work with. (The manager is a different story- trie salesperson. Found the exact model exterior/interior colors I wanted for a great price. Nice to work with. (The manager is a different story- tried to change the agreed upon price at the last minute). More
by Lyn
Employees Worked With
Michael Cislo
January 03, 2022
I bought a new Honda Civic from Victor the Salesman.from start to finish it took 2 1/2 hours a new record.he was great and new what he was doing.five stars start to finish it took 2 1/2 hours a new record.he was great and new what he was doing.five stars More
by ronheacks
Employees Worked With
Victor sandoval
September 16, 2021
BUYER BEWARE!!! This dealership will lie about additional charges and market adjustment fees. I was told there were no additional charges and that cars are sold at MSRP. I arrived at the dealers additional charges and market adjustment fees. I was told there were no additional charges and that cars are sold at MSRP. I arrived at the dealership ready to purchase and was told there was and additional $4889 fee - for essentially nothing. PRICE GOUGING!! The dealership should be sued for fraudulent business practices. More
by K
Employees Worked With
Michael Cislo, Kevin Rosa, AMIR SHABAZZ, JHORDY ORTIZ, PETER KHALIL, RAHEEL MAHMOOD, RON RAJNAI, STANLEY MOE, VANESSA BUENO, VJ LUND
September 11, 2021
Robert is best sales manager i ever worked with. Vj made my sales experience great The new sales team is the best I bought a new car in a hour great experience my sales experience great The new sales team is the best I bought a new car in a hour great experience More
by Joey o
Employees Worked With
VJ LUND
