Open Road Honda

Left before purchasing and that was the best decision Although everyone’s experience can vary. Mine was quite unpleasant. We originally went into purchase a used car and in the begining our salesperson wa Although everyone’s experience can vary. Mine was quite unpleasant. We originally went into purchase a used car and in the begining our salesperson was quite nice. But as we continued to show interest and showed are willingness to confirm a car, his pleasantly started to become more and more “I know more and trust me, I ve been in this business for blah blah years”. We came the second day, hoping to finanlize and take the car home. As soon as we sat, the sales person goes “I will not go penny less than what’s listed”. So I told him or actually offered him my phone to show him prices of other dealerships offering identical car (similar or less mileage, same year, color,model,rims etc) For close to $1,000 less than what he was Then the real side started to come out, he started with the “we get 130 customers a week, the other dealership may not have the same quality, we are the best in the area, we cant keep same prices etc). So then I offered him. “I understand you cant give me the same price, but at least work with me on the current price” . His answer “no” Then I admittedly said the following words “I cant purchase a car here knowing I could possibly be ripped off” He took that personally and I could see his true attitude coming out. He blasted with the usual “I have been in this business for blah blah years, i dont rip people off, our dealership does not rip people Off, that word you used is offensive” . Oh and the usual, “we get X amount of customers week”. I tried explaining that the meaning behind was not to cause disrespect but rather explain that there are better prices out there and I cant purchase the car here knowing so. It was clear to me that dealer was confident that we will buy it from him because we showed him how serious we were (we had even applied for financing prior to selecting the car) . He was clearly trying to put us in the corner by not negotiating. Eventually, we gave him a price we were willing to pay, he came back and said No. We got up and walked away. Before leaving, he shook my hands and said “if you would like to come back to our good service then we will be here” As a Business owner myself. You DO NOT do the following things 1. Belittle your customers by making them feel they are not important ex. “We get X amount of customers a week” 2. You put your ego on the side and work with the customer if you really want the sale. In no way my intention was to insult or hurt, but more a way to explain why I cannot purchase at a certain price 3. You need to accept what is out there in the market and work with the customer to see if you can offer something similar. Ex. This sales person’s ego was so high that he refuse to even see wha another dealership was offering. The least he could do is see and then deny other than try telling me that I did not see the proper car I m glad we did NOT buy the car that day. Thanks to the “great” open road, I was able to purchase the identical car and found exactly what I was looking for and SAVED close to $1000 from a dealership 15 miles away. Oh, and perhaps the most important thing, that salesperson knew how to show respect. Good luck with your car search! More

What has happened to this place? I have been a loyal customer to this dealership for 15 years. I was basically treated like my needs didn't matter as I was very specific to what I was I have been a loyal customer to this dealership for 15 years. I was basically treated like my needs didn't matter as I was very specific to what I was looking for and the sales person basically didn't even listen to me. Management also did not get out of their chair to try and put a deal together. Rod you need to get your house in order here........... More

Never tame anyone to buy car here Never take anyone here to buy car. I took my friend here to buy a new vehicle to this dealer. This guy Mohammad Al Baddawl promised I will get a $100 Never take anyone here to buy car. I took my friend here to buy a new vehicle to this dealer. This guy Mohammad Al Baddawl promised I will get a $100 referral gift if the deal go through. The deal went through. And guess what, weeks later, I called him and asked again. He said hes working on it. I waited, called and text again.He hid again. Nice job lying to people who help you making deals. More

Horrible experience This is the worst dealership I have ever dealt with. They are not professionals and have no customer service etiquette. This has been an unpleasant ex This is the worst dealership I have ever dealt with. They are not professionals and have no customer service etiquette. This has been an unpleasant experience dealing with them and would never recommend them to anyone. More

Bad local Honda dealer Watch out for document fee and optional items. Doc fee is higher than many other place. The price you see is not the price you pay. Waiting time is lo Watch out for document fee and optional items. Doc fee is higher than many other place. The price you see is not the price you pay. Waiting time is long. Management is bad. Worst Honda dealer i’ve been to. More

Terrible service The price given by intetnet sales rep under the Costco program vs. the price given by rep onsite were at least 10% different! I stayed for two plus ho The price given by intetnet sales rep under the Costco program vs. the price given by rep onsite were at least 10% different! I stayed for two plus hours and they couldn’t get me a vehicle to test drive. Plus the vehicle I requested was not available in their inventory despite the internet sales rep confirmation before I drove 45 minutes to get there! Their boss was even worse! He started misbehaving and told me there are no more 2018 vehicles in entire USA! Guess what tell that to your sales people before they get someone to visit! Stay away from these guys at all costs... not open honda,,, its CLOSE HONDA! More

Got scammed by the sales manager and Finance Manager The finance manager the the dealership are unethical illegal practices. Finance manager, swindled my mom on a lease a vulnerable person, changed the p The finance manager the the dealership are unethical illegal practices. Finance manager, swindled my mom on a lease a vulnerable person, changed the prices and added over 3,500 in additional charges and marked up the the car price 6,000 dollars and did not show us what each price was. Made us sign on iPad but didn't go over what we're signing, did not show us what terms we were agreeing to nor explain to us. Now when I call, they do not pick up, finance manager is not calling me back and they're screening my calls. It is unethical and this type of dealership should be closed. I am so upset! More

BAIT AND SWITCH FRAUD I went to buy a Honda civic from Open Road Honda,Edison, NJ on 16th July 2018.. After Price negotiation they told me to pay $500 advance as the vehi I went to buy a Honda civic from Open Road Honda,Edison, NJ on 16th July 2018.. After Price negotiation they told me to pay $500 advance as the vehicle was not in stock.. After I Paid the advance thru credit card , they told me immediately that they can not honor their price itself. They did Bait and Switch to me. . Still now they have not refunded the advance even after I filed complain with Better Business Bureau twice. They mentioned the reason as due to internal delay they cannot pay immediately. It won't take one month to return the advance. Still I am struggling to get my refund. Prospect Buyers - Please be careful before buying car from this dealer.. More

Exceptional Sales Person & Team I had a great experience with Honda of Open Road thanks to Christian Pizarro. I HIGHLY recommend asking for him when visiting. He has great knowledg I had a great experience with Honda of Open Road thanks to Christian Pizarro. I HIGHLY recommend asking for him when visiting. He has great knowledge in the product and was patient with my questions. More

Don't do test drive on Saturday! I went there last Saturday (6/30/18) to shop for a 2018 Civic EX-L. The sales guy insisted to test drive the Touring model in the lot because they do I went there last Saturday (6/30/18) to shop for a 2018 Civic EX-L. The sales guy insisted to test drive the Touring model in the lot because they don't have one in stock. It is not what I'm looking for. He then said he'd have to get one from another lot and would take 30 min. I waited. Then, the sales mgr. Alex came and said the EX-L was sold yesterday! He also said No Test Drive on Saturday. I never heard of any dealer that don't do test drive on a Saturday. Also, the sales guy never made an effort to locate the EX-L model that I'm interested. I'll never shop here. More