Open Road BMW

Not only am I extremely happy with my first purchase ever of a bmw, but i really appreciated the time and effort each employee i dealt with took to make this deal happen as quickly as possible. It seemed lik of a bmw, but i really appreciated the time and effort each employee i dealt with took to make this deal happen as quickly as possible. It seemed like i was dealing more with a family then just your average run of the mill staff. Not only was every1 very polite and courteous, but between the joking and smart remarks made me feel like i was 100% making the right choice buying my 328xi from this dealership. So much so that if i am ever in the area w nothing to do, i would def stop by to bother, i mean say hello. For as long as i am able to drive, i cant see myself going anywhere else. I highly doubt that you can go anywhere else and have the great experience overall that i had. Thank you every1 so much again! More

I had a great overall experience. Thomas helped me look at several options based on my needs. He was able to work within the budget I was looking for. He attentive to my family needs as well. I would re at several options based on my needs. He was able to work within the budget I was looking for. He attentive to my family needs as well. I would recommend this dealership as well as Thomas Leis to anyone who maybe looking to purchase a new or used vehicle. More

John was thoughtful and did everything in his power to ensure I was satisfied with the service received. He definitely went above and beyond to accommodate my issues and proactively consulted with his ma ensure I was satisfied with the service received. He definitely went above and beyond to accommodate my issues and proactively consulted with his management to achieve a successful outcome. More

I've owned German vehicles in the past but have only been dealing with my '07 335i for a little over a year now. I decided to give Open Road a visit even though I refuse to go to an actual dealership for any dealing with my '07 335i for a little over a year now. I decided to give Open Road a visit even though I refuse to go to an actual dealership for any kind of service because I've always gone to my German Motor Specialist. I was greeted by Rajal Patel, a service department attendant, with a very warm welcome back when I went to pick up my vehicle. She then directed me to Mike and Jen who, even though they had their hands full, were more than helpful to me by stopping and answering a couple questions I had about my work order. The entire staff at Open Road is extremely cheerful and I am definitely going to be back there for my next service. More

I love my experience at the Open Road BMW dealer at Edison. Duog was very patient & accomodating my requests. Helped me find the right vehicle/packages since I was confused on which one to choose. Also Edison. Duog was very patient & accomodating my requests. Helped me find the right vehicle/packages since I was confused on which one to choose. Also worked around my back and forth requests and last minute changes. Took good care of their customer and wasn't pushy like the usual car dealers are. Thats the best part of the experience. Also in terms of negotiating the price, they weren't stubborn and stuck on the price. I think I made a decent offer to which they accepted. Also they do not push the custumer in purchasing the warranties & other packages which are not really necessary. I paid 2000$ for tire and wheel warranty which I felt was a little pricey. I am not sure of their service yet since am just a month old customer. Will update here later. More

This is my third time there.Great on site and after sales service and knowledge of the product. They offer the best available options in terms of pricing and product service and knowledge of the product. They offer the best available options in terms of pricing and product More

Hamada Elmasri was an outstanding salesman and all around honest person who looks out for the best interests of the customer, he even went out his way to negotiate with my insurance company to get me a bette honest person who looks out for the best interests of the customer, he even went out his way to negotiate with my insurance company to get me a better rate for the car i was buying. Definetly ask for this salesman and you will walk out the dealership happy. More

Great experience. Drew is a very nice and responsive salesman. He was very patient, helped us to check inventory and got the car we want from another location and had everything ready in couple of days. salesman. He was very patient, helped us to check inventory and got the car we want from another location and had everything ready in couple of days. Drew got us a very good price and we are completely happy with the deal and services he has provided. More

I used to be a Lexus customer and this is my first BMW. Nitin, Justin and Steve made by first BMW leasing experience thoroughly enjoyable and fairly quick. Very friendly and gave me one of the best deals. Nitin, Justin and Steve made by first BMW leasing experience thoroughly enjoyable and fairly quick. Very friendly and gave me one of the best deals. At the time of delivery, everything was kept ready so I was in and out in less than an hour !! Explained all the cool features that come with the Premium 1/2/cold weather package for the 528i. Would recommend this dealer and these guys anytime. -Aquino Almeida More

Tony made all the effort to find the "perfect car " ( suv) for us & coming from the manufacturer, it only took a couple of days for us to get the car. " ( suv) for us & coming from the manufacturer, it only took a couple of days for us to get the car. More