Open Road BMW

INCREDIBLE WASTE OF TIME Starting a new job nearby in Woodbridge, I found this location to be convenient to take my car for service. I checked in my car for service at 11am f Starting a new job nearby in Woodbridge, I found this location to be convenient to take my car for service. I checked in my car for service at 11am for my 1115am appointment with Tom LaBarbara. The valet person takes my keys and directs me to the front desk. I go to the front desk and tell them, this is my first time here. They instruct me to wait in the waiting area and the advisor will be calling me soon. Some times goes by, it is now 12:30pm and I walk over to an advisor to ask if anything is being done to my car. After a scrambling of paperwork, I am told that "Kevin was looking for you." Having being sitting in the waiting area for about an hour and a half, I can verify that no one was searching for me. Either Kevin possesses the world's worst people-seeking skills or someone is lying. Getting over that, I was then told that anything he writes up will be a minimum 4 hour wait and there's a 3-week wait time for a loaner car. His tone was very dismissive and it seemed he was trying to get me to reschedule and/or leave (must have been lunch time). Due to the enormous amount of time wasted already I decided to take my car elsewhere. More

Love my New X2 Thank you to Paul Moomjian at Open Road BMW for giving us an amazing deal on our 2018 X2! If you’re in the market ask for him. Thank you to Paul Moomjian at Open Road BMW for giving us an amazing deal on our 2018 X2! If you’re in the market ask for him. More

Excellent Service Thank you, Dave, for helping me choose the perfect BMW 3 series for my wife ( she loved it ). You were very patient with me and I appreciate you being Thank you, Dave, for helping me choose the perfect BMW 3 series for my wife ( she loved it ). You were very patient with me and I appreciate you being so knowledgeable and explaining every last detail. I highly recommend you and I will be back for my next car. Thanks Again, Josh More

Excellent Simply the best experience my wife and I have had ever. Pedro De Sousa E Melo assisted us and is a awesome. Ask for Pedro Simply the best experience my wife and I have had ever. Pedro De Sousa E Melo assisted us and is a awesome. Ask for Pedro More

Excellent service and experience! Very very good experience here with Eugene! He is polite, patient and proficient! He is a very good listener and explained everything to me clearly. H Very very good experience here with Eugene! He is polite, patient and proficient! He is a very good listener and explained everything to me clearly. Highly recommended. More

Professional and Oustanding Customer Service We highly recommend Open Road BMW, especially their certified pre-owned BMW dealership. Hamada Elmasry was very professional and did an exceptional j We highly recommend Open Road BMW, especially their certified pre-owned BMW dealership. Hamada Elmasry was very professional and did an exceptional job in getting us the best deal. This was our second purchase from Open Road and we will definitely be coming back in the future. Thank you Hamada Elmasry and the entire staff at Open Road for your service and professionalism! More

Excellent service Highly recommend doing business with Eugene at Open Road Edison. Leased my second BMW with Eugene and he made the process easy and I got another great Highly recommend doing business with Eugene at Open Road Edison. Leased my second BMW with Eugene and he made the process easy and I got another great deal. Excellent service all around! More

Excellent Service! What a great buying experience - Alan Kopitman was able to find me exactly what I was looking for in their inventory and had me in my new car (at a gr What a great buying experience - Alan Kopitman was able to find me exactly what I was looking for in their inventory and had me in my new car (at a great rate) and on the road home very quickly. I would really recommend Alan & Open Road to anyone looking to purchase or lease a BMW. Thanks again Alan, Jason, & Tom! More