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Open Road BMW
Edison, NJ
795 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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795 Reviews of Open Road BMW
October 20, 2018
Appointment has no meaning Came in at 8:15AM for an 8:30AM appointment. Writng this review at 9:45AM and I am still waiting to be checked in. Forget about loaners at this locati Came in at 8:15AM for an 8:30AM appointment. Writng this review at 9:45AM and I am still waiting to be checked in. Forget about loaners at this location, even timely service is impossible. Extremely dissatisfied and never gonna come here again. More
by Vivek
Employees Worked With
April Quist
October 08, 2018
INCREDIBLE WASTE OF TIME Starting a new job nearby in Woodbridge, I found this location to be convenient to take my car for service. I checked in my car for service at 11am f Starting a new job nearby in Woodbridge, I found this location to be convenient to take my car for service. I checked in my car for service at 11am for my 1115am appointment with Tom LaBarbara. The valet person takes my keys and directs me to the front desk. I go to the front desk and tell them, this is my first time here. They instruct me to wait in the waiting area and the advisor will be calling me soon. Some times goes by, it is now 12:30pm and I walk over to an advisor to ask if anything is being done to my car. After a scrambling of paperwork, I am told that "Kevin was looking for you." Having being sitting in the waiting area for about an hour and a half, I can verify that no one was searching for me. Either Kevin possesses the world's worst people-seeking skills or someone is lying. Getting over that, I was then told that anything he writes up will be a minimum 4 hour wait and there's a 3-week wait time for a loaner car. His tone was very dismissive and it seemed he was trying to get me to reschedule and/or leave (must have been lunch time). Due to the enormous amount of time wasted already I decided to take my car elsewhere. More
by karlsison
Employees Worked With
Tom Barbara, Kevin, April Quist
October 06, 2018
Love my New X2 Thank you to Paul Moomjian at Open Road BMW for giving us an amazing deal on our 2018 X2! If you’re in the market ask for him. Thank you to Paul Moomjian at Open Road BMW for giving us an amazing deal on our 2018 X2! If you’re in the market ask for him. More
by TripleS
Employees Worked With
Paul Moomjian
October 04, 2018
Excellent Service Thank you, Dave, for helping me choose the perfect BMW 3 series for my wife ( she loved it ). You were very patient with me and I appreciate you being Thank you, Dave, for helping me choose the perfect BMW 3 series for my wife ( she loved it ). You were very patient with me and I appreciate you being so knowledgeable and explaining every last detail. I highly recommend you and I will be back for my next car. Thanks Again, Josh More
by JoshL
Employees Worked With
David Lutz
September 27, 2018
Excellent Simply the best experience my wife and I have had ever. Pedro De Sousa E Melo assisted us and is a awesome. Ask for Pedro Simply the best experience my wife and I have had ever. Pedro De Sousa E Melo assisted us and is a awesome. Ask for Pedro More
by David&Laura
Employees Worked With
Pedro De Sousa Melo
September 20, 2018
Excellent service and experience! Very very good experience here with Eugene! He is polite, patient and proficient! He is a very good listener and explained everything to me clearly. H Very very good experience here with Eugene! He is polite, patient and proficient! He is a very good listener and explained everything to me clearly. Highly recommended. More
by Shawn
Employees Worked With
Eugene Poznyak
September 18, 2018
Professional and Oustanding Customer Service We highly recommend Open Road BMW, especially their certified pre-owned BMW dealership. Hamada Elmasry was very professional and did an exceptional j We highly recommend Open Road BMW, especially their certified pre-owned BMW dealership. Hamada Elmasry was very professional and did an exceptional job in getting us the best deal. This was our second purchase from Open Road and we will definitely be coming back in the future. Thank you Hamada Elmasry and the entire staff at Open Road for your service and professionalism! More
by nour hoda
Employees Worked With
Hamada Elmasry
September 12, 2018
Service is the name of the game The entire team was great to work with and helped me with my warranty concerns. I was very appreciative of the follow up and genuine concern of my sat The entire team was great to work with and helped me with my warranty concerns. I was very appreciative of the follow up and genuine concern of my satisfaction. Well done! More
by alcoh99
Employees Worked With
Kevin, Craig Hacker
September 05, 2018
Not very professional I just didn’t want to buy BMW because of this Open Road Service. I moved to CA and bought a BMW. I had Mercedes and Lexus before that and they have a I just didn’t want to buy BMW because of this Open Road Service. I moved to CA and bought a BMW. I had Mercedes and Lexus before that and they have awesome service. This guy didn’t give me loaner car after I got the appointment after 6 days and the shuttle service is not very good. They can definitely give a much better service. More
by Sumit OpenRoad BMW
Employees Worked With
Kevin
September 02, 2018
Excellent service Highly recommend doing business with Eugene at Open Road Edison. Leased my second BMW with Eugene and he made the process easy and I got another great Highly recommend doing business with Eugene at Open Road Edison. Leased my second BMW with Eugene and he made the process easy and I got another great deal. Excellent service all around! More
by Colleen
Employees Worked With
Eugene Poznyak
