Open Road BMW

I purchased a car in 2019 and had a good experience with my salesman. I would rate HIM 5 stars, but he is no longer works there. I got pressured into the tire protection package and called to cancel it the my salesman. I would rate HIM 5 stars, but he is no longer works there. I got pressured into the tire protection package and called to cancel it the following day. It took me MONTHS of constantly calling the dealership to try and see an update on cancelling the tire protection package. I ended up doing my own research, finding the company associated with the tire protection package, and contacted them. It finally got rectified a few weeks later. I want to add throughout this entire ordeal, my calls were not being answered by the dealership. Miraculously when calling from a different number, someone would pick up immediately. I want to also add I tried giving the dealership a chance by contacting them recently to help my sister get a lease. We spoke to a salesman which the name I do not remember, and he said he would get me prices within 20 minutes. I told him I was planning on coming tomorrow with my sister to lease a car. I waited 45 minutes, then by 9pm I figured maybe they got busy, I'll see tomorrow. By 12pm still no call with prices, so I ended up going to Lincoln and leasing a new vehicle with my sister there. I do not think a customer who is spending thousands should be treated this way. More

Straight to the point, $300 unnecessary vin etching fee that was never done. Helped me get my car prepped in no time. Would recommend and do business with again. Thanks :)! Edit: 4/13/21 Pre-purchase that was never done. Helped me get my car prepped in no time. Would recommend and do business with again. Thanks :)! Edit: 4/13/21 Pre-purchase I was promised pads and rotors replacement. I had gotten a text from Hamada claiming that they were done. After buying the car, I'd asked the Hamada if the rotors were replaced, Hamada then admits to only doing the pads. Unacceptable, really hoped I found a reliable dealership but I guess they're all the same. More

What a pleasure it was dealing with Igor Deychman. A true professional. I would recommend you guys to anyone. He made my experience worth while. professional. I would recommend you guys to anyone. He made my experience worth while. More

Very helpful and communicating effectively. Helped me get my car quick and easy! I would recommend for anyone looking for a BMW. Igor was excited for me! my car quick and easy! I would recommend for anyone looking for a BMW. Igor was excited for me! More

Worst service I’ve ever received. I called the parts department for literally 20 mins to get a hold of someone, once on the phone “joe form parts” said he will call me back because he was helping someon department for literally 20 mins to get a hold of someone, once on the phone “joe form parts” said he will call me back because he was helping someone else. Never got a call back I called back got a hold of the reception desk and asked for a parts manager, I was transferred over to voicemail this happened 3 more times after she reassured me someone was going to pick up. Called back was hung up on multiple times. I wasted 3 hours trying to give these incompetent people my business instead I was bounced around from voicemail to voicemail. What a freaking joke. More

Easy deal. Super informative and friendly. I finally found a vehicle I was looking for and they took me right in. Thank you so much. I will enjoy my new ride. found a vehicle I was looking for and they took me right in. Thank you so much. I will enjoy my new ride. More

Seamless lease got exactly what I wanted without the haggling and speaking to the entire management staff. Hopefully the service is as good as the purchasing experience was. haggling and speaking to the entire management staff. Hopefully the service is as good as the purchasing experience was. More

Nitin Kalamdani made buying our X3 so easy. It was a no-pressure conversation. He answered our questions and explained all the options. The paperwork was done quickly and without any issues. I highly re no-pressure conversation. He answered our questions and explained all the options. The paperwork was done quickly and without any issues. I highly recommend Open Road. This is our second purchase here with no problems and total honesty both times. Ask for Nitin. He is awesome. More

I walked in not looking to buy anything immediately but was met with Hamada. From the moment I met him I knew I would feel 100% confident buying a car from him and he proved me 100% right. He was so patien was met with Hamada. From the moment I met him I knew I would feel 100% confident buying a car from him and he proved me 100% right. He was so patient with me in my indecisiveness and allowed me to go back and forth in the lot looking at all the different cars. Within less than two hours I was purchasing a new bmw x2. He answered all of my questions in a simple manner and even showed me things on my new car I didn’t know existed. Thank you, Hamada!!! More

I just purchased a certified pre owned BMW from this location. I must say I was very satisfied with their costumer service here.My sales person was Hamada Elmasry..high reconmend coming here location. I must say I was very satisfied with their costumer service here.My sales person was Hamada Elmasry..high reconmend coming here More