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Open Road BMW
Edison, NJ
811 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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811 Reviews of Open Road BMW
February 06, 2022
I have X5 45e. Visited on Dec 16 for gas smell and battery recall. They order parts for battery. When parts arrived gave me an appointment for Feb.1 10.30am. Took the car at 10.15 am. After 11.30 John battery recall. They order parts for battery. When parts arrived gave me an appointment for Feb.1 10.30am. Took the car at 10.15 am. After 11.30 John advised me that need more time and they have no loaner now so asked me to book again loaner appointment. Now I am book back to Feb 22nd.(they never have loaner and behind for months since I visited from August). I wasted my 2 hours and put me behind on appointment. Very disappointed I am driving vehicle without charging since Nov. visited 7 time for service on a brand new vehicle. Very poor service department, unorganized. Could be a good seller with poor service. More
by ajmy7
Employees Worked With
Service department , Igor Deychman
February 05, 2022
I bought my first BMW X3 here after not being able to find the color I wanted in my state of NC. The process was seamless and David Lutz gave me the best customer service by answering every call, text an find the color I wanted in my state of NC. The process was seamless and David Lutz gave me the best customer service by answering every call, text and FaceTime to show me the car since I couldn’t be there to see it and drive it myself. He went out in freezing temps to make sure I could see and hear what I was buying! I couldn’t have asked for a better buying experience. Don't hesitate to shop here, they are great, even with out of state purchases. They handled my registration, tags and everything, except for financing and transport. I would definitely recommend them, but make sure you ask for Dave when you go! More
by Leoprincess109
Employees Worked With
David Lutz
February 01, 2022
We bought our second car (X6) from Hamada who was absolutely wonderful. He was knowledgeable, friendly, and efficient. He works hard to find you the exact car you need and he is very patient also. Th absolutely wonderful. He was knowledgeable, friendly, and efficient. He works hard to find you the exact car you need and he is very patient also. The finance department is also very good. More
by Steven L
Employees Worked With
Hamada Elmasry, Thomas Leis
January 30, 2022
Went to buy my first BMW, Deepak Thawani provided excellent customer service experience, he's very knowledgeable, responsive, easy to work with, goes above and beyond for your needs. The entire proce excellent customer service experience, he's very knowledgeable, responsive, easy to work with, goes above and beyond for your needs. The entire process from start to finish was very smooth! Will definitely recommend Deepak Thawani to our friends and family for their future BMW's. More
by Kapoor85
Employees Worked With
Deepak Thawani
January 27, 2022
Michael Simone was great to work with. Very knowledgeable, responsive, and able to make the transaction go quickly and smoothly. Would use again, highly recommended. knowledgeable, responsive, and able to make the transaction go quickly and smoothly. Would use again, highly recommended. More
by alex
Employees Worked With
Michael Simone
January 26, 2022
Recently purchased a certified pre-owned vehicle from David Lutz worked with Robert and Louis in Finance. Great experience the pricing was competitive to KBB and nearby dealerships. I’d lost my voice David Lutz worked with Robert and Louis in Finance. Great experience the pricing was competitive to KBB and nearby dealerships. I’d lost my voice so David did a lot of communicating with me via txt and email. A stress free experience definitely will go back to him for the next BMW. More
by sadhana2014
Employees Worked With
Robert B. And Louis in Finance, David Lutz
January 22, 2022
I walked in only to see what the dealer has, I met with Hamada and convinced me to walk out with a brand new X6 - great service and great deal. I told my friends and we are now in the process of getting an Hamada and convinced me to walk out with a brand new X6 - great service and great deal. I told my friends and we are now in the process of getting another car for my son. More
by Modasil
Employees Worked With
Hamada Elmasry
