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Open Road BMW
Edison, NJ
795 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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795 Reviews of Open Road BMW
December 31, 2021
Amazing service and great help from Hamada. Bought a new Amazing service and great help from Hamada. Bought a new car and excellent support and process Amazing service and great help from Hamada. Bought a new car and excellent support and process More
by Jay Dwarasila
Employees Worked With
Hamada Elmasry
December 30, 2021
I have leased a 2022 BMW 5 Series from Open Road BMW yesterday and the entire experience was very pleasant and smooth. My sales person was Deepak Thawani and he was able to make this purchase free from yesterday and the entire experience was very pleasant and smooth. My sales person was Deepak Thawani and he was able to make this purchase free from any worries or difficulties for me. It was a great experience working with Deepak. He is very courteous and a pleasant person to work with. I highly recommend working with Deepak in this dealership. More
by Faisal Malik
Employees Worked With
Deepak Thawani
December 25, 2021
I purchased a 2019 3 series from them. Since day 1 I’ve had an issue with sunroof and worse issue radio. I have brought it in multiple times. I have video of the issue. They refuse to help me. Corporate te had an issue with sunroof and worse issue radio. I have brought it in multiple times. I have video of the issue. They refuse to help me. Corporate tells me to talk to dealer and vice versa. They basically let me explain my issue while ignoring me. Corporate basically does nothing and the dealership literally does nothing. I can’t believe how bad the customer support is. I’d never use this dealership or purchase another BMW. Keep in my mind I’ve never written a review in my life More
by Jms2829
Employees Worked With
Sales manager
December 23, 2021
I would give this dealership a zero if possible. I am remote purchasing and called the dealership to purchase a very nice low mileage X3. I was told by the operator that a salesperson would reach out to remote purchasing and called the dealership to purchase a very nice low mileage X3. I was told by the operator that a salesperson would reach out to me shortly. I called back an hour later and was told they were busy and someone would be reaching out very shortly. It took another 45 minutes after that before someone called. I told the salesperson I wanted to purchase this vehicle but had a few questions. My questions were answered and I told them again I wanted to purchase the vehicle but needed to check with my bank to make sure the vehicle qualified for my financing because it was almost ten years old. I told them I needed a PO. the salesperson said the VIN and vehicle information should be enough. At no point in time did the salesperson say anything about a deposit and even said that the car was not actually available yet because it had to go through reconditioning. by this time the bank was closed so I had to wait till morning. I got verification from my bank by 7:30 am and immediately called the dealership. they were not open yet but I left a message with them that I wanted to move forward and purchase the vehicle. I got no response. I called back an hour after they had opened and was forwarded to the salesperson I had worked with before. no answer. I again left a message saying I wanted to purchase the vehicle and wanted to get the paperwork started. still no response. I started calling the dealership every 45 minutes or so because no one was calling me back. Finally, at almost noon I get a call back. I tell the salesperson I want to purchase the vehicle and to send the documentation. he says he needs my DL and insurance to start the paperwork. I send them immediately. he texts me back about 20 minutes later and tells me the car has already sold. I asked him to provide me with the manager's phone number. he never responded. so I call the dealership and ask for the manager and he was absolutely worthless. offered nothing, provided nothing, just said the car sold. told me without a deposit there was nothing he could do. I told him no one offered me a deposit and I would have been happy to provide one if they had. he asked me if I was interested in any other inventory. I asked him if he could offer me something comparable. he said they have over 200 cars and he didn't know but made no effort to find out. so it's clear there is nothing they are going to do for me. I write a review and ask the person on their chat window how I submit it. the person sends me a link that does not go to a site to submit a review, it is just a dealer page with their hours. I ask again for the link to the review page. the person sends the same page. I again tell them that is not a page for review. the person asks for my information so they can have a person on their team reach out to me. I tell them every person in their dealership has been an absolute failure to this point and that I just want to leave a review and move on. finally, the person sends me the link to this review page. just an absolute failure by this dealership in every possible way. More
by jeremiahalessio
Employees Worked With
Avneet Soni, Ryan
December 21, 2021
My experience in the past 10 years has always been great with Deepak Thawani. My father and I have bought multiple BMWs, simply because how easy he is to work with. No pressure, and goes out of his way to f with Deepak Thawani. My father and I have bought multiple BMWs, simply because how easy he is to work with. No pressure, and goes out of his way to facilitate the deal. He even met us half way with plates a few times. If you're buying a BMW, I would 110% recommend working with him. More
by APatel
Employees Worked With
Deepak Thawani
