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Open Road BMW
Edison, NJ
795 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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795 Reviews of Open Road BMW
January 26, 2022
Recently purchased a certified pre-owned vehicle from David Lutz worked with Robert and Louis in Finance. Great experience the pricing was competitive to KBB and nearby dealerships. I’d lost my voice David Lutz worked with Robert and Louis in Finance. Great experience the pricing was competitive to KBB and nearby dealerships. I’d lost my voice so David did a lot of communicating with me via txt and email. A stress free experience definitely will go back to him for the next BMW. More
by sadhana2014
Employees Worked With
Robert B. And Louis in Finance, David Lutz
January 22, 2022
I walked in only to see what the dealer has, I met with Hamada and convinced me to walk out with a brand new X6 - great service and great deal. I told my friends and we are now in the process of getting an Hamada and convinced me to walk out with a brand new X6 - great service and great deal. I told my friends and we are now in the process of getting another car for my son. More
by Modasil
Employees Worked With
Hamada Elmasry
January 19, 2022
I came to BMW to find my dream car and had the pleasure of working with Igor Deychman. He was very patient and professional and listened to all my concerns. He made the purchasing process easy and made me of working with Igor Deychman. He was very patient and professional and listened to all my concerns. He made the purchasing process easy and made me feel at ease knowing I was on the right hands. I definitely recommend Igor to family, friends or anyone looking for a new car! Thank you Igor. More
by Cynthia Arias
Employees Worked With
Igor Deychman
January 18, 2022
Igor was very kind, and helpful. He made this process soo easy and it was very fast. He answered all of my questions with ease. Even when we had to come back the next day it was smooth no delays. Thank you s easy and it was very fast. He answered all of my questions with ease. Even when we had to come back the next day it was smooth no delays. Thank you so much Igor for my awesome X2!! I love it! More
by athene.denny1
Employees Worked With
Igor Deychman
January 13, 2022
Next time I need service I'm taking my 335i to Bridgewater or Flemington BMW. I bought my car from a Penske dealership in Atlanta and they were top of the line to deal with at every level. My thr Bridgewater or Flemington BMW. I bought my car from a Penske dealership in Atlanta and they were top of the line to deal with at every level. My three interactions with Open Road Service were poor at every level. The work performed was satisfactory but everything from dropping the car off with an appointment to having it towed in, and picking it up was marked with delays, incompetence, and very poor customer service ethics. Normally BMW will wash your car with service, but with Open Road, that had never happened until my last service. I wash my car by hand every about every two weeks like a mini detailing. I know every inch of my car and spend 90 minutes just washing the wheels and tires. This last service they washed my car and scratched up all four rims. I called them as soon as I got home but one week later have not received a phone call. Normally I would have given my car a walk around before driving away, but I have MS, and standing for more than 20 minutes is very hard. It took over 60 minutes to get my car even though I paid the bill online ahead of time. The crack valet team couldn't find my car!!! After watching them in action for over 30 minutes, block other customers from leaving (like watching reruns of the three stooges), when my car did arrive, I saw a hole in their car wall and took it. At home, I walked around the car and all was fine except that my rims all had minor curb rash around the rims on all 4 wheels. Take your BMW to Bridgwater for service or be repaired to expect to have a RT 22 like experience at a premium price! Take pictures of your car when you drop it off and inspect it before you leave. More
by Andrew777
Employees Worked With
Multiple people
January 10, 2022
Phenomenal service and positive experience in all aspects. I worked closely with Larry Stokes who was professional and attentive. Highly recommend Open Road and specifically Larry for the purchase o aspects. I worked closely with Larry Stokes who was professional and attentive. Highly recommend Open Road and specifically Larry for the purchase of a new vehicle. More
by Personal
Employees Worked With
Larry Shakur Stokes
January 03, 2022
I worked with Michael Simone at Open Road BMW for the purchase of my latest vehicle. This was my second purchase with Mike and I couldn’t be happier with the transaction and service provided. Professiona purchase of my latest vehicle. This was my second purchase with Mike and I couldn’t be happier with the transaction and service provided. Professional, knowledgeable and a general no pressure demeanor is what you will experience with him. Open Road is lucky to have him. The dealer overall is excellent and you won’t regret your decision to buy here. I’ll be going back to Open Road and specifically asking for Mike Simone for my next car purchase. More
by Bryan
Employees Worked With
Michael Simone
