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Open Road Acura of East Brunswick
East Brunswick, NJ
407 Reviews
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407 Reviews of Open Road Acura of East Brunswick
March 21, 2011
I did not have a good experience at Open Road Acura of East Brunswick. At first, Charlie and everyone else encountered were very nice. After I purchased the car and went back for floor mats etc. I was t East Brunswick. At first, Charlie and everyone else encountered were very nice. After I purchased the car and went back for floor mats etc. I was treated as though I didn't exist. I made an appointment to pick up the floor mats. I don't know why I had to go there to do this but I figured it was procedure. I do not live near East Brunswick. I left work early to make it to the 6:30pm appointment. Charlie was no where to be found. The sales manager, Steve I think his name is, acted as though he'd never seen me before and said, "Charlie is with a client" while walking past me and not even stopping. I sat next to Steve for four hours the weekend before; he paid no attention to me. I then proceeded to wait about 45 minutes for someone to try and help me. The floor mats were behind Charlie's desk which apparantley no one else knew or could help me with. Once Charlie returned from his test drive, I expected him to come right out to help me or at least send someone else out. This did not happen and I left VERY annoyed. The mats were then shipped to my house. So why did I have to drive to the dealership in the first place?! Another incident was my license plates. The temp plate expired March 13th. By March 11th, I still had not received a call saying the plates were in. I called the dealership and the receptionist aske me, "When do you temps expire?" I replied "March 13th which is this Monday coming up." To which she then VERY nastily replied, "Actually, it's Sunday, March 13th is this Sunday." She then put me on hold, came back and stated that I had been called on Febuary 22nd and left a message that the plates were in. I did NOT receive a call OR a message; I am 100% positive. She then very nastily again told me I could come pick them up. I went to pick the plates up and was told I could get someone to put them on if I could manage to "flag down the valet." I didn't feel like being made a fool out of again so I did no such thing; my husband put them on himself. Also, this was my first time buying a certified pre-owned (or used of any kind) car. Charlie knew this and stil he never mentioned to me, nor did anyone else that I would have to take the car to inspection!!! I received a little pink card with my plates stating I needed to take the car to inspection within 10 days of the date on the card (the date was February 20th and it was now March 12th). So I had to race to inspection, wait in a REALLY long line then go over to the garage and BEG them for a sticker since it was 12:01 PM on a Saturday. I honestly feel like as soon as I bought the car, I was garbage, they had my money so I wasn't worth anything to anyone at Open Road Acura. I also felt a little discriminated against being a young woman. I felt that if I was a man that had spent more money or whatever, that I would have been treated with much more respect. I didn't like my first experience with Open Road Acura two years ago when I leased a new TSX. I worked with Matteo that time and I found him to be very short tempered and not nice at all. I went back this time hoping for a better experience and I did not get that at all. I will never, EVER buy another car from Open Road Acura again; honestly, I don't even want to buy another Acura. I received better service when purchasing my Hondas. I work at a huge, HUGE company where I work in International HR/Relocation. I refer hundreds of people to area car dealerships and I will never refer anyone to Open Road or any other Acura dealership for that matter. I'm really very very disappointed with my experience. Update 9/20/2011 I would just like to provide an update. I was promised a free oil change months ago when this bad experience first happend. Now the manger is telling me that since I refused to take my negative review off dealer rater that I will not get the oil change. I guess Open Road Acura of East Brunswick was trying to bribe me and I didn't realize it. More
by dance505
Employees Worked With
Charlie Smith, Callie Pivano
March 10, 2011
My experience with Open Road Acura was as I expected GREAT !! from the moment I walked in, I was greeted with a friendly "Hello how can I help you ". Your sales rep Anthony Mayfield was very Professiona GREAT !! from the moment I walked in, I was greeted with a friendly "Hello how can I help you ". Your sales rep Anthony Mayfield was very Professional, and informative regarding my inquiry on the 2011 TL. Just want everyone to know, Anthony went above & beyond to make my deal happen. All I can say os WOW, best car buying experience. I will refer anyone who ask where should I buy my Acrua from, I will say go to Open Road Acura of East Brunswick !!!!!! More
by jprican9
Employees Worked With
Anthony Mayfield
March 02, 2011
We had a very good experience at Open Road Acura on Route 18. Our salesperson was knowledgeable, and we received good service. This is our second Acura and had a good experience the first time around as well 18. Our salesperson was knowledgeable, and we received good service. This is our second Acura and had a good experience the first time around as well. We received immediate attention and brought home our car when it was promised. More
by laurajm
Employees Worked With
Charlie Smith
February 24, 2011
My family has purchased 3 Honda's from Open Road and this is my first Acura. Although I looked around at other Acura dealers I never would have made my purchase anywhere else. No one had a better deal and is my first Acura. Although I looked around at other Acura dealers I never would have made my purchase anywhere else. No one had a better deal and no one else had the customer service to match. The folks at Open Road are a pleasure to deal with. They follow up, call back, answer questions and are willing to work with their customers to make the process seamless. Thank you. More
by bstolow
Employees Worked With
Tarak Mehta
February 23, 2011
Both Cally and John were very professional in the manor in which they handeled the whole process. They made me feel very much at home - clearly answered all my questions and even pointed out alternatives t in which they handeled the whole process. They made me feel very much at home - clearly answered all my questions and even pointed out alternatives to me that saved me money. When I think of Cally and John the words Polite, courteous, accommondating, caring and of course professionlism come to mind. Note - this is my third Lease from this dealership. More
by gloverjo
Employees Worked With
John Genovese and Cally Pivano
February 23, 2011
I was very impressed with the sales person Antonella Zuckerman, she had the right answers that made my decision that I would purchase the mdx from open road of east brunswick. The price was right for m Zuckerman, she had the right answers that made my decision that I would purchase the mdx from open road of east brunswick. The price was right for me. Also the service dept mgr ED promptly set me for an appointment to have the simonize option put on my vehicle. I am a satisfied customer. More
by GuidoSarducci69
Employees Worked With
Antonella Zuckerman
February 02, 2011
This was out second time dealing with this dealership. We went back because we had a positive experience the first time, and was please again. They go out of their way to try and accommodate you. The manager went back because we had a positive experience the first time, and was please again. They go out of their way to try and accommodate you. The managers know what they are doing and step in to help out the situation if needed. More
by jelee920
Employees Worked With
Mike Scherzer, Ron Graybush
January 31, 2011
Melvin was helpful and informative without being pushy. He listened to what my wife and were interested in and did his best to stay within the price range we indicated. Upon closing of the sale Melvin took He listened to what my wife and were interested in and did his best to stay within the price range we indicated. Upon closing of the sale Melvin took time to go over every nuance of the vehicle. He was a pleasure to work. More
by xlnce44
Employees Worked With
Melvin
January 10, 2011
This was my second time working with Melvin and I found it to be great, He is very knowledgeable and professional. I appreciate his service and I am very happy with my new TSX. I was pleased that the color it to be great, He is very knowledgeable and professional. I appreciate his service and I am very happy with my new TSX. I was pleased that the color I wanted was on the lot. Melvin showed me all of the features of the vehicle and answered all of my questions. More
by Joanne Abbate
Employees Worked With
Melvin Morales
December 22, 2010
Excellant response.Made purchase easy and comfortable and guranteed satisfaction.Excellant overall experience.Very friendly attitude.Very great pricing offer.Financing was easy.Great Customer Service.We cann guranteed satisfaction.Excellant overall experience.Very friendly attitude.Very great pricing offer.Financing was easy.Great Customer Service.We cannot expect any great service than Open Road Acura of East Brunswick. More
by apannala
Employees Worked With
Matteo Mannio
