One Toyota of Oakland

Very helpful technician. Slightly challenging service rep The drop off process was relatively quick (1/2 hour). It was thorough as well. The challenge was in communicating with the service rep, Mickey. Englis The drop off process was relatively quick (1/2 hour). It was thorough as well. The challenge was in communicating with the service rep, Mickey. English is not her first language and the accent from her primary language is very heavy making it difficult to understand her. In addition she tends to speak very quickly which only adds to the difficulty. The technician who was called out to discuss my concern (Hector?) about the heating/going system was very helpful and thorough. While the car was at One Toyota he looked into my concern and then made sure he was.called.over when I returned to pick up our Highlander so he could walk me through how to handle our concern going forward. I greatly appreciated his extra time and attention. More

Great customer service! Jacky is an exceptional worker. He was attentive, and responds to all my questions and goes above and beyond in his explanations to me about what was Jacky is an exceptional worker. He was attentive, and responds to all my questions and goes above and beyond in his explanations to me about what was wrong with my car and how we can navigate the repairs. Very well mannered :) More

Tuneup I was warmly received by staff. Very efficient and professional service. Explained all work to be done in a very friendly manner. All work done in a t I was warmly received by staff. Very efficient and professional service. Explained all work to be done in a very friendly manner. All work done in a timely period. Would recommend to friends and family. More

Stupid review title My only problem was with the web scheduling. I am a regular customer but the site wanted me to select from a long list of options. Did I want the 20,0 My only problem was with the web scheduling. I am a regular customer but the site wanted me to select from a long list of options. Did I want the 20,000 mile service or the 50,000 mile etc. just say routine maintenance or describe problem. More

new tires After having my car in for a recall. I was informed that I needed new tires. I was given all the details and walked through the options available. I f After having my car in for a recall. I was informed that I needed new tires. I was given all the details and walked through the options available. I felt know pressure what so ever to have my tires done at the dealership. I was scheduled for an appointment for the following week. When I arrived for my 8:00 AM , everything was ready. I was told when they might be finished. I asked as soon as possible, and to my surprise they where done that morning. This was effortless and there was even a discount and a rebate. More

Great work! Branden is the best I like this place Friendly service and great job. Thanks to Branden feola. He takes care customers very well. And also car owner doesn’t need to worry about the car don Friendly service and great job. Thanks to Branden feola. He takes care customers very well. And also car owner doesn’t need to worry about the car done. Once it done he confirmed everything More

Time delay I went to do oil change and tire rotation, my service guy his name Chase provide excellent customer service, I was surprised after I paid that my tire I went to do oil change and tire rotation, my service guy his name Chase provide excellent customer service, I was surprised after I paid that my tire rotation hasn’t done, I guess the service department has not told Chase and I got paid for all the services I requested. After I told Chase, he send the car back to service to do the tires rotation and he said will be done in 10-15 min but I waited 35 min and I went to Chase because I was in my lunch from work and I already passed my lunch time and I have to be at work, so after 35min waiting Chase said the service can’t do it because the tires low, I understand this part but I don’t understand why they made me sit for 35 min waiting to tell me that, they could say it in the first 5 minutes instead of making me late to my work. More

What can I say I paid a load of money, it was excellent. What can I say I paid a ***load of money, it was excellent. Money talks I guess but Fitz helped tremendously and car is back up and running What can I say I paid a ***load of money, it was excellent. Money talks I guess but Fitz helped tremendously and car is back up and running More

Service John did a great job. Highly recommended to come here. He is very friendly, professional. I got in and out quickly. Love how toyota has Lyft shuttle John did a great job. Highly recommended to come here. He is very friendly, professional. I got in and out quickly. Love how toyota has Lyft shuttle More

Easy and straight forward They have a very friendly staff, and it was an extremely easy process to go through. I didn’t feel rushed or pressured to buy and they do everything i They have a very friendly staff, and it was an extremely easy process to go through. I didn’t feel rushed or pressured to buy and they do everything in front of you so they don’t make you feel like they’re scamming you. More