One Toyota of Oakland

Great Customer service I live in San Jose and i drive all the way to Oakland to get my car serviced because they a just that good. I am always satisfied when i drive out of I live in San Jose and i drive all the way to Oakland to get my car serviced because they a just that good. I am always satisfied when i drive out of that parking lot. More

Broke my car I had over$1100 of service done on my van. While that work was apparently done correctly, they did something that caused my windshield wipers to stop I had over$1100 of service done on my van. While that work was apparently done correctly, they did something that caused my windshield wipers to stop working, and I had to bring my car back the next day to get that fixed. More

Buying a car It was amazing because it was my first time going to that dealer and I came out with a car I didn't come out empty handed. It was amazing because it was my first time going to that dealer and I came out with a car I didn't come out empty handed. More

A HEARTFELT THANK YOU!! I purchased my Tacoma in NH, drove it across to CA and a few weeks later set up my first 5,000 mile service. I had purchased 2 Toyota’s in my time in I purchased my Tacoma in NH, drove it across to CA and a few weeks later set up my first 5,000 mile service. I had purchased 2 Toyota’s in my time in NH because their service IS AWESOME! When i got in my truck to drive in to One Toyota of Oakland i found water was leaking down both seatbelts! My first thought was “crap!” And then my immediate second thoughts were “it’s cool, i have the all inclusive and extended warranties, i’ll just leave it with them”. I arrived at the dealership and John assessed the problem. He brought over Tony (Service Manager) and they began to explain that a water leak may not be covered under warranty. Little did the team know i’d just recently had a really tough weekend personally and that morning wasn’t turning out good either, so unfortunately they took the brunt of my frustrations. Guys I apologize! It’s a brand new truck and in my mind there’s no way this should be happening or my fault! Tony was excellent! He took a moment to come back out again and see me and said to me “Jonathan, i’m here to help you but i’ll always be honest too. I’ll make sure i do everything I can to have you taken care of, don’t stress, we’ll do our best for you”. I’d come from what had always been a perfect experience at Rockingham Toyota in NH to a potential disaster of non warranteed damages. TONY AND THE TEAM CAME THROUGH IN FINE FORM!!!! They put me in to a rental for free. What was going to be a one day displacement turned in to a 3 - 4 day but they covered everything and kept in communication daily. It turned out that the roof rack installed by the NH team was not fully water tight and in the rainstorm it leaked. Tony and his team worked it out with the NH team and they covered the repairs and damages. I cannot say THANK YOU enough!!! I had gone from a high stress situation to Tony keeping his word, collaborating with a dealer on the opposite side of the country and truly helping me. THANK YOU TO ALL OF THE TEAM INVOLVED!!! I’ll always purchase a new Toyota and get my services done at One Toyota of Oakland. Thank you team!! 10 Stars!! More

Great service One Toyota always seems to get it right. Their culture if customer service makes getting my car serviced a pleasant experience. They are on top of e One Toyota always seems to get it right. Their culture if customer service makes getting my car serviced a pleasant experience. They are on top of every detail. More

Awesome service Fitz gave a complete overview and explained what was needed for a routine maintenance. The running text updates of the work being done minimized a 1.5 Fitz gave a complete overview and explained what was needed for a routine maintenance. The running text updates of the work being done minimized a 1.5 day process which was greatly appreciated. Overall I had a great experience. More

Nice service by Jacky Luo Love to have service here. Highly recommended “Jacky Luo” to everyone! This guy is Patient, efficient, good attitude,helpfulness, carefulness, and vol Love to have service here. Highly recommended “Jacky Luo” to everyone! This guy is Patient, efficient, good attitude,helpfulness, carefulness, and volubility. So glad to see Toyota posses this young boy. More

It’s all about the people There are many Toyota dealers or other garages where you can buy a car and Get it serviced. Toyota One has blown me away with the quality of the peopl There are many Toyota dealers or other garages where you can buy a car and Get it serviced. Toyota One has blown me away with the quality of the people that I interacted with. Fast, knowledgeable, super good listening skills. Very impressed! More

Good service I had great service on my visit, I had an amazing customer satisfaction and I plan on returning to that Toyota when I have an issue with my vehicle. I had great service on my visit, I had an amazing customer satisfaction and I plan on returning to that Toyota when I have an issue with my vehicle. More

Warranty replacement Our service adviser was great, the fact we had to prove our issue and it took several visits and phone calls to get taken care of was frustrating. Als Our service adviser was great, the fact we had to prove our issue and it took several visits and phone calls to get taken care of was frustrating. Also, I did research and found that this was a common issue but I was told that it wasn’t and that’s why this process took so long. I don’t like getting the run around. And I would appreciate honesty and diligence up front. More