One Toyota of Oakland

Helpful service representative Your service agent was very helpful, friendly, and knowledgeable. He was able to answer all of my questions. He got back to me promptly when I left wh Your service agent was very helpful, friendly, and knowledgeable. He was able to answer all of my questions. He got back to me promptly when I left while my car was being serviced. More

Car 20k mile checkup Perfect service. I got very comfortable in this place with lounge. Miki took care of my issue very personally and I liked how reliable and quick turn Perfect service. I got very comfortable in this place with lounge. Miki took care of my issue very personally and I liked how reliable and quick turn around on her end. 100/100 More

Radiator hose and clamp replacement On on Monday I arrive at Toyota Of Oakland to get a oil change. The gentleman on duty had my truck looked over for other imperfections and he found o On on Monday I arrive at Toyota Of Oakland to get a oil change. The gentleman on duty had my truck looked over for other imperfections and he found one in the red zone. It was my radiator hose and clamp. I needed replacement now. I told him it was for today because the will not arrive until after 2:30pm.. I said how about Thursday and you can order the parts today. I made a appointment for Thursday for the replacement. Thursday arrived and the gentleman tells me around 11:00am he don’t have the part. Long story short. He had to get me a car until Friday to car was finished on Friday. Only thing that made me upset was 1) had to come back another day. 2) I thought we ordered the part on Monday so it would arrive on Thursday. 3) why didn’t you contact Thursday morning before I arrived to tell me we don’t have the part. Or give my the rent a car at that time... More

Great experience getting undercarriage flap fixed Had excellent service even though I was not able to make an appointment. For the appt program, there needs to be an "other" option where you can type Had excellent service even though I was not able to make an appointment. For the appt program, there needs to be an "other" option where you can type in your issue - in my case, a broken undercarriage flap. Really appreciated that Fitz and team were able to do an inexpensive fix. I have had poor experiences with other Toyota dealerships overselling and putting in non-Toyota parts without asking so I truly appreciate the honesty and customer care at the Oakland location. More

Two car family We were recommended to come here by a family friend to get two cars. The experience was excellent. Knowledge the employees had about the cars was exte We were recommended to come here by a family friend to get two cars. The experience was excellent. Knowledge the employees had about the cars was extensive. All of the employees were very nice and treated my family and I would respect. It took a while for us to beautiful cars of the experience is not seen as mom with all of the amenities around the dealership More

Expedient Thorough meaning swift understanding of service need. Willing to honor what service is asked for. There was no push to add other service recommendatio Thorough meaning swift understanding of service need. Willing to honor what service is asked for. There was no push to add other service recommendations. However, I always welcome the service outcome that states what additional is suggested to maintain driving functions. More

Car Purchase It is my opinion that "customer Service today has declined. Toyota One, absolutely top notch in customer service. I loved the idea of dealing with o It is my opinion that "customer Service today has declined. Toyota One, absolutely top notch in customer service. I loved the idea of dealing with only one representative from start to finish. Car shopping can be intimidating; mine was painless. Joel Black was an "11" out of a possible 10. More

Really amazing Great service This is no my first time and I’m pretty sure no the last one Hector always understands what I want and Gide me to understand every sin Great service This is no my first time and I’m pretty sure no the last one Hector always understands what I want and Gide me to understand every single step. More

Highlander Lease Ali was kind, informative and made our leasing experience at One Toyota a good one. This our 4th vehicle from One Toyota. You guys are doing something Ali was kind, informative and made our leasing experience at One Toyota a good one. This our 4th vehicle from One Toyota. You guys are doing something right for us to keep coming back. More

By far the easiest car buying experience I’ve ever had. I purchased a Tundra Platinum pickup truck from One Toyota. I had the pleasure of working with Pablo and Devin who could not have made the process eas I purchased a Tundra Platinum pickup truck from One Toyota. I had the pleasure of working with Pablo and Devin who could not have made the process easier or more smooth. I identified the truck I wanted to see before my appointment. It was clean and ready when I arrived and the sales team member was available as scheduled. I had already price compared the truck and One Toyota was a clear winner. After a no pressure review and test drive and deciding to purchase the vehicle the difference with One Toyota became evident. One person, one discussion, one chair, one process. Buying a car requires multiple documents, it’s unavoidable and takes a little time. I was told exactly how long each step would take and was on my way in my new truck far faster that even I had imagined. I can’t recommend Pablo and Devin or One Toyota more highly. Great experince! More