One Toyota of Oakland

Great dealer Quick friendly convenient I could not be happier with the service provided by this dealership. I wish all the service departments were as good as this Quick friendly convenient I could not be happier with the service provided by this dealership. I wish all the service departments were as good as this one More

Service at Toyota one A advisor Jacky at Toyota one was very friendly. He explained about the price and services to me clearly. He is a good customer. I am happy about the A advisor Jacky at Toyota one was very friendly. He explained about the price and services to me clearly. He is a good customer. I am happy about the services at Toyota one. Thank you. More

Dealing with just one sales person This is my second purchase from One Toyota. My dad and I got our 2010 Prius from here 8 years ago. Fast forward to 2018 and now I just got my 2019 Cor This is my second purchase from One Toyota. My dad and I got our 2010 Prius from here 8 years ago. Fast forward to 2018 and now I just got my 2019 Corolla from them as well. I didn't feel pressured at all. I came in selected the car that I wanted and my sales person Alex was very patient and showed me the car and we took it out for a test drive. We than sat down and did all the paperwork and he explained all the optional features and plans that I could get if I wanted to. Nothing was forced on me and he did not say that I needed something that I didn't. I remember when I was younger going with my dad to other dealers in the area and we would be attacked by pushy sales persons and their managers trying everything in their power to get him to buy a car from them. I also want to mention that Alex drove my old car home and I followed him in the new one. THAT IS SO COOL. I didn't have to figure out how to get back to come to get my Prius. THANK YOU ALEX AND ONE TOYOTA. More

Good hands Chase handled all of my visit details from one end to the other. You’re in good hands with Chase. I know u can count on Chase. Chase handled all of my visit details from one end to the other. You’re in good hands with Chase. I know u can count on Chase. More

Poor Customer Sercvice For the past couple years I’ve only used this dealership for service but will likely move on. James at check in was rude and unhelpful, left me to fin For the past couple years I’ve only used this dealership for service but will likely move on. James at check in was rude and unhelpful, left me to find someone else to help me get checked in. He was aggressive, confrontational & nonsensical. Not a good resoresentstion for Toyota. I’ve had my car for 10 years and he’s by far the worst in customer service Ive experiences. I had to find someone else to check me in & was bounced back & forth to each side of the service areas in the process. Diana was also condescending & unprofessional as well when I finally got checked in & I asked which side of the service areas should I sit and wait in. They expect customers to know how to navigate their internal processes without explanation. All the staff thought it was funny, except Denny- he was respectful. Another customer was complaining of similar treatment while I was standing at the desk. I offered the manager feedback & little was done to resolve other than giving me her business card. She may be the root of the issue, not sure. Very unorganized and poorly run service area. Customers over pay on service from dealerships to receive higher quality. I can’t say quality is high here any more. More

Simply amazing ! Everything was explained throughly before and after the service was done. Great customer service and everyone was friendly. Would recommend coming her Everything was explained throughly before and after the service was done. Great customer service and everyone was friendly. Would recommend coming here for servicing or hep in general More

Quality The staff is great and there are services that will make your visit much easier and convenient. So far, I have received quality maintenance done on my The staff is great and there are services that will make your visit much easier and convenient. So far, I have received quality maintenance done on my vehicle. More

Great customer service At arrival I was greeted by a young polite women and she guide me where I neede to go to get my service done, Diana the service advisor help me and wh At arrival I was greeted by a young polite women and she guide me where I neede to go to get my service done, Diana the service advisor help me and what a great pleasure to work w her she explain the services needed on my car and also did a recall for me and the car was done as promised. GREAT TEAM WORK GUYS!!! More

Very professional Made a last min spot yesterday and everything worked of perfectly! Very professional staff and full explanation of service before and after completion Made a last min spot yesterday and everything worked of perfectly! Very professional staff and full explanation of service before and after completion! I knew exactly what had been done and what the condition was of tires and brakes as well as potential items to consider replacing at the next service! More

great service I didnt even have to do anything . Greg took care of everything . All I have to do is sit and relax and sign it off after the service I didnt even have to do anything . Greg took care of everything . All I have to do is sit and relax and sign it off after the service More