One Toyota of Oakland

Excellent service Chase is always responsive to questions about problems and issues. He is a great customer service representative and provides excellent service. I h Chase is always responsive to questions about problems and issues. He is a great customer service representative and provides excellent service. I have recommended this dealership for automotive service to many of my friends. More

Responds fast, follows up, and keeps his word Always when I come chase is helpful, responsive and remembers last visit and knows what your car needs without an appointment telling him. It’s good b Always when I come chase is helpful, responsive and remembers last visit and knows what your car needs without an appointment telling him. It’s good because he makes you feel like you’re at a barber shop. More

Jackie did not answer any of my questions Jackie sent me multiple text messages stating if ththere was anything I needed "to just ask", yet when i texted back asking for information she did no Jackie sent me multiple text messages stating if ththere was anything I needed "to just ask", yet when i texted back asking for information she did not answer any of my questions. -Noelle More

Always tops From convenient appointments to the assigned agent's full attention, the job is always thorough and feedback fully explained. Thorough records track From convenient appointments to the assigned agent's full attention, the job is always thorough and feedback fully explained. Thorough records track our two cars through their full repair history.. 100% good experience. More

Excellent The advisor was very friendly and knowledgeable. The work environment there were clean and professional. The services was fast. All and all, the staff The advisor was very friendly and knowledgeable. The work environment there were clean and professional. The services was fast. All and all, the staff was helpful especially my advisor. More

Service lead to more problems I took my truck in for a recall on the blower motor and a couple weeks later there was a problem with my engine. The check engine light came on and it I took my truck in for a recall on the blower motor and a couple weeks later there was a problem with my engine. The check engine light came on and it started rumbling. Took it back in and found that there were metal shavings that got inside. It took a few days for them to flush it out. Not even a month after i got my truck back, same problem started happening. However, this time when i took my truck in, they said they ran the diagnostic test and no reading showed up. So i’m not really sure if they did or are able to erase any history from when the check engine light came on or not. Either way im not too happy that my truck now has a problem that i am not sure is completely resolve or will give me a headache in the future. More

Driver side mirror Every time I shut the driver side door the outer side mirror rattles. The service rep said that it is designed that way however when I had a loner a Every time I shut the driver side door the outer side mirror rattles. The service rep said that it is designed that way however when I had a loner another prius prime the side mirror didn't rattle when I shut the driver door which means it's not suppose to rattle when closing the driver door. I will bring it back in on my next maintenance to address the problem I am having with my brand new car. I might have to see another service rep that will not over look the issue and really try to fix the problem. More

Service I called to make an appointment for service about a week in advance. I wanted to make sure that they would have time to get parts and the tech to do t I called to make an appointment for service about a week in advance. I wanted to make sure that they would have time to get parts and the tech to do the service. I spoke to Chase that day and he was friendly and understood the nature of the service. He was professional and polite. I was told the service would take 2 days. I was pleasantly surprised when he called the next morning to say that the service was complete. I appreciate the great service! More

Nice staff, poor waiting time Employees were very nice and helpful. Dropped my car off at 920am, but it wasn’t ready for 4 hours. Too many techs doing nothing Employees were very nice and helpful. Dropped my car off at 920am, but it wasn’t ready for 4 hours. Too many techs doing nothing More

The best ever Because all the peoples are so nice and helpful all the time and josh he,s the man... i would continue coming here for my services . Because all the peoples are so nice and helpful all the time and josh he,s the man... i would continue coming here for my services . More