Olathe Ford Lincoln

I first contacted Olathe Ford by email and I was pleased with their prompt response and competitive price. After exchanging several emails and telephone calls, I visited the dealership and was even more ple with their prompt response and competitive price. After exchanging several emails and telephone calls, I visited the dealership and was even more pleased when everything was exactly as described. I have since returned for the ffirst 2 oil changes and everything is still great. More

THe salespeople at Olathe Ford were great about answering my questions and helping me find the right car. I love my Fiesta with its 40 miles per gallon. I returned to the Quick Lane for my first oil chang my questions and helping me find the right car. I love my Fiesta with its 40 miles per gallon. I returned to the Quick Lane for my first oil change (free!) and foud those people to also be great to work with. More

This dealership used to have an excellent service department. BUT NOT ANYMORE. Two to three years ago that changed - I feel like they must have hired somebody from Bob Allen Ford, which also has a department. BUT NOT ANYMORE. Two to three years ago that changed - I feel like they must have hired somebody from Bob Allen Ford, which also has a terrible service department. They fail to do such things as check tire pressure during routine oil change service, we have even left the dealership after an oil change and have then had oil leaks. Now they charge an $89 diagnostic fee that does not apply to repair, nor do they refund the charge when the diagnostics do not fix the problem. Twice now I have been called by Olathe Ford to rate my experience after the service was performed. Twice I expressed my unhappiness and was told the Service Manager, somebody Munson, would call me back within 24 hours. Never happened. Basically, we can't trust them to do what they say they will do, and they charge for services not provided. We're moving on to another shop. More

I just bought a new Focus from Olathe Ford because they were so helful. The slaemen took the time to find out what I wanted and to help me select the one that was best for me. They didn't have the perfect were so helful. The slaemen took the time to find out what I wanted and to help me select the one that was best for me. They didn't have the perfect car, but instead of trying to get me to take what they had, they found the right car at another dealership and got it for me. More

I am so happy with the service I received at Olathe Ford. Being a single female, I have always been a bit intimidated when having to have my car serviced. I have always feared going to the dealership for ser Being a single female, I have always been a bit intimidated when having to have my car serviced. I have always feared going to the dealership for service as I know absolutely nothing about cars. Matt made me feel like he really cared about my car's problem. He was very friendly and came to give me updates in the waiting room while they were checking on my car. They even had muffins in the waiting room! I ended up having to leave my car overnight to have it fixed but Matt kept me informed by phone. I now always go to Olathe Ford to have my oil changes as well as major repairs. I have found I can depend on them to let me know what I need - I have finally found a place I can trust to take care of my vehicles needs. I no longer fear going to the repair shop!! More

When i purchased my Lincoln i was looking for a better than average purchase experience, as i had visited many other stores in the past and came away feeling like i was just the 'deal of the day' and felt than average purchase experience, as i had visited many other stores in the past and came away feeling like i was just the 'deal of the day' and felt that the after the sale customer service would be lacking. But after a friend recommended Olathe Ford - Lincoln, I must relate that the sales experience was superb and after having my other vehicle serviced there for tires and other related services, I feel that this dealership deserves something in writing to support the way it treats its customers. More

I went to Olathe Ford as I made the rounds of Johnson County Ford Dealers. At the two other dealerships, I felt immediately pressured to commit to things I wasn't ready to do. The staff was very patient County Ford Dealers. At the two other dealerships, I felt immediately pressured to commit to things I wasn't ready to do. The staff was very patient and the Sales Manager at Olathe Ford couldn't have been more helpful. I just wish they were located a little closer to Missouri so I could return for my routine maintenance. More