Olathe Ford Lincoln

Oil Change Excellent interaction with Craig, the service expert assigned to me. Not only was the work performed quickly, but he showed me a diagnostic that indi Excellent interaction with Craig, the service expert assigned to me. Not only was the work performed quickly, but he showed me a diagnostic that indicated my battery was on its last leg and recommended immediate replacement. I am a real estate agent, and I couldn't do my job without my car. Thank goodness they do a full diagnosis of your vehicle when you come in for an oil change. I could have been stranded in some neighborhood far from home! I've been going to Olathe Ford Lincoln for years, and I wouldn't go anywhere else! More

After hours drop off makes it easy. I was contact by text & phone which kept me informed. They notified me regarding assessment & findings. I was Treated with respect and good service. D I was contact by text & phone which kept me informed. They notified me regarding assessment & findings. I was Treated with respect and good service. Documentation provided with anticipated future needs allowing for planning & budgeting. More

Great Experience Olathe Ford Lincoln always does a great job with helping us find what we are looking for and making the purchase experience easy. Thank you Olathe Ford Lincoln always does a great job with helping us find what we are looking for and making the purchase experience easy. Thank you More

Always friendly consistent and professional help. Clean facility. Friendly and professional advice. Never feel like I am getting sold something I don't need. The tech even tightened up my wife's mirro Clean facility. Friendly and professional advice. Never feel like I am getting sold something I don't need. The tech even tightened up my wife's mirror a nocharge. More

Regular Maintenance It was a regular maintenance visit. Everything went well and communication was great. During the car inspection, they found my battery wasn’t working It was a regular maintenance visit. Everything went well and communication was great. During the car inspection, they found my battery wasn’t working properly, so glad it was before I ended up stranded somewhere with a dead battery. More

Service Department Excellence Dropped my Escape off for repair service, and from the time I got there until I was checked out I got excellent service. The Service writer went over Dropped my Escape off for repair service, and from the time I got there until I was checked out I got excellent service. The Service writer went over in detail asking what was wrong with my vehicle and offered me a warranty since my factory warranty had expired. Service was great and I definitely will bring my Escape back if and when I need service. More

Setting the standard in Customer Service I had the oil changed on my new Fusion. Was easy to schedule, staff was courteous and got the work done in a timely manner so I could get back to work I had the oil changed on my new Fusion. Was easy to schedule, staff was courteous and got the work done in a timely manner so I could get back to work. More

Great experience Low pressure sales but provided everything we needed for our commercial business. John Kennedy is very knowledgeable and was very helpful in helping u Low pressure sales but provided everything we needed for our commercial business. John Kennedy is very knowledgeable and was very helpful in helping us transition into a newer service van. Made the whole process very simple. Thanks! More

Repair tire puncture. Josh was very professional on a busy day. I brought the vehicle in around 1:30 p.m. and he called about 3 hours later and said it was ready. Josh was very professional on a busy day. I brought the vehicle in around 1:30 p.m. and he called about 3 hours later and said it was ready. More

After market department Called and left 3 messages over 3 days with Steve in aftermarket about getting a hitch for my 2013 Ford Explorer and i called in today 5/19/18 and tal Called and left 3 messages over 3 days with Steve in aftermarket about getting a hitch for my 2013 Ford Explorer and i called in today 5/19/18 and talked to Steve, never really got an apology and didn't even offer to rectify my situation. Had to call the Service Manager, Gary and informed him of what happened. Unfortunately, he has no control over that dept. I'm extremely disappointed with this dept and even mentioned uhaul could do it. "well, call uhaul then" ....really? More