Olathe Ford Lincoln

Oil change, tire rotation John was right to the point with what needed to be done as how long it would take and followed through on his wordRhis day want need 25 words! John was right to the point with what needed to be done as how long it would take and followed through on his wordRhis day want need 25 words! More

Great Customer Service I was in for my first oil change and tire rotation after buying my car from Olathe Ford, and was very satisfied. The staff working the Quick Lane were I was in for my first oil change and tire rotation after buying my car from Olathe Ford, and was very satisfied. The staff working the Quick Lane were fast, friendly and attentive. I will definitely be back for future service needs! More

Great Service Quick Lane service is the best. Courteous employees. Clean customer waiting area. Detailed explanation of what service was preformed and future servic Quick Lane service is the best. Courteous employees. Clean customer waiting area. Detailed explanation of what service was preformed and future service recommendations were explained. More

oil change Did a great job on the oil change, but had to remind them to put on my window sticker to let me know when my next one is due Did a great job on the oil change, but had to remind them to put on my window sticker to let me know when my next one is due More

No pressure sales William Cole is a great rep for Olathe Ford Lincoln. He was friendly, effective and low pressure. I really wanted to buy the car, but I needed 48 ho William Cole is a great rep for Olathe Ford Lincoln. He was friendly, effective and low pressure. I really wanted to buy the car, but I needed 48 hours to double check finances and verify this was the car. He did not try for a one visit close, but he wisely offered me the opportunity to take the car home for 48 hours. I did, and it made all the difference. I knew no one else could buy it, and I had the time I needed to ratify my decision. I came back and bought the car! More

Collision Service Fast, great loaner which I will consider a Lincoln on my next purchase. Very impressed with the comfort, handling and fuel economy. Thanks very much Fast, great loaner which I will consider a Lincoln on my next purchase. Very impressed with the comfort, handling and fuel economy. Thanks very much. More

Excellent service as usual I have had nothing but great experiences at Olathe Lincoln. Mike keeps me well informed throughout the process, and the job is always done quickly. I have had nothing but great experiences at Olathe Lincoln. Mike keeps me well informed throughout the process, and the job is always done quickly. More

Everything Perfect except for the Cleaning of the car. We worked with Jim Cline. We had never met him before yet he greeted us at the door and called us by our name. We drove three cars, two of which wer We worked with Jim Cline. We had never met him before yet he greeted us at the door and called us by our name. We drove three cars, two of which were more expensive than the one we came in to see. Yet we did not feel like we were being up-sold. Jim made it clear that he wanted us to drive other similar cars and specifically noted he had no preference of one over the other. We finally asked about a car that was on the web site but was not priced. Jim got us the price. The rest is history. After a brief negotiation of the value of our trade, we came to terms and we bought the car. EASY and without a hint of pressure. The financing person, Casey, was equally easy to work with. This was Friday and we were asked to leave the car until Monday since it had just arrived and had not been checked out mechanically and had not been cleaned. No problem. This is an area I think needs a little attention. Keeping in mind that I am very particular about the cleanliness of my car, this car did not spend much time being cleaned. I suppose it was washed and vacuumed but even the wheels had brake dust on them upon delivery. When we got it home I looked through the car. First I found what looked to be dried spray from a shook can of coke on the valet cover frame and cover. There was something spilled on the back seat that was dried and had the consistency of, say, a spilled milk shake. The leather had not been cleaned and traces of the "coke" was present on the console, though only the margins between material had any build up. The door panels were not cleaned either. Keeping in mind that I am picky about these things and how they are done, I will spend the several hours it will take to get things cleaned my way. Keep in mind that I would have done this anyway, had the the car been properly cleaned. But I thought you should know my findings. The last item was the mechanical inspection. I had what looked like a nail in a tire that showed just by chance in our garage. I took the car back and the service department handled it in a timely manner, about one + hours. As it turned out the nail (screw) was not through the tire but rather was just stuck between the tread. No harm no foul. But you would think the most basic mechanical inspection would have included a tire inspection? Sorry for the lengthy detail, but we thought you would like to know. All this being said, Olathe Ford will remain on our primary radar regarding any future auto purchases. More

Thank You! Thank you Jason and the whole crew who took the time and care into removing the diesel smell from our vehicle. We appreciate all the work that went i Thank you Jason and the whole crew who took the time and care into removing the diesel smell from our vehicle. We appreciate all the work that went into it. More

Excellent Service Used quick lane for oil change, did not wait, service representative Mike Wells was very efficient and friendly, car was ready in 2.5 hours to be pick Used quick lane for oil change, did not wait, service representative Mike Wells was very efficient and friendly, car was ready in 2.5 hours to be picked up. Scheduled recall notification service for next week. Great customer service, Mike is efficient and answered all my questions, he is very knowledgeable. More