Olathe Ford Lincoln

Eric the sales manager was very unprofessional and told me to go buy a truck from somewhere else after we had already agreed on a trade value for a new purchase. He later tried to add on dealer trade fee a me to go buy a truck from somewhere else after we had already agreed on a trade value for a new purchase. He later tried to add on dealer trade fee and lot package after the fact by lowering the already agreed on trade value. This was a truck already on their lot why would I pay their dealer trade fee? When I objected to the fees he told me it's not going to work out and he hung up on me and won't answer my calls. Also was giving me different trade values based on what new vehicle I was buying. Not customer oriented at all. I will update this review after I speak to the general manager. They are also aware that I'm a Ford employee but I guess that doesn't matter either. Completely disappointed More

Hey Sam it’s Mike! From back in the day! 5735598106 I will be in Lee summit this week we should meet up! From back in the day! 5735598106 I will be in Lee summit this week we should meet up! More

From start to finish an excellent experience and I highly recommend their sales associate, Mike Wells who showed me great respect from the first moment we spoke on the phone. Not always the norm as a wom recommend their sales associate, Mike Wells who showed me great respect from the first moment we spoke on the phone. Not always the norm as a woman dealing with car salesmen. I encountered the same positive experience with dealers in Omaha, Denver, Florida and New York. We live in Louisiana. We tried to buy from another Ford dealer in Dallas b/c it was closer, but what a nightmare. That’s a whole ‘nother review! We are really happy we bought from them and think you’ll be happy as well! More

Over 25 years of wonderful people, service, and product. Have relied on Mario, Sam and team for many vehicle transactions. Have relied on Mario, Sam and team for many vehicle transactions. More

Overall the initial sales process was better than we have had in the past but that was a low bar. After taking delivery of the vehicle has not been so smooth. I called to find out about the paperwork and the had in the past but that was a low bar. After taking delivery of the vehicle has not been so smooth. I called to find out about the paperwork and the floormats we had ordered after 2 weeks had passed with no communication. We pointed out bubbled paint before leaving, was told the body shop would call but that did not happen so I have had to drive that fix and even getting it looked at was not scheduled as I was told. The day after purchase the entire suspension went completely out so I drove under 30 mph to the nearest Ford dealership that found there was something that had not been connected correctly at the factory. It has been issue after issue and this dealership is almost 45 mins away so I was not looking to have to drive out there so much, especially in such a short period. I would look for a better experience considering what we paid for this vehicle and what is expected from Lincoln in general. More

Olathe Ford Lincoln was a great dealership. We had a terrific experience with the sales staff and finance staff. We had a terrific experience with the sales staff and finance staff. More

I had a great experience with Olathe Ford. The whole process was easy and everyone from the my salesman to the F&I person were so helpful! The whole process was easy and everyone from the my salesman to the F&I person were so helpful! More

Noah and Casey were great to work with and everything from beginning to end has been smooth. We had a few follow up items after we completed the sale, and both have been very responsive every time. One o from beginning to end has been smooth. We had a few follow up items after we completed the sale, and both have been very responsive every time. One of the best and smoothest car purchases we've ever had. More

Dealership is clean comfortable and service advisor Ranier does a great job. Still waiting on some replacement parts that need to be installed Ranier does a great job. Still waiting on some replacement parts that need to be installed More

These people are the best! ! We were moving from Arizona to Michigan and had car trouble. We walked in and out with a brand new truck. They saved us from what could have been a ! We were moving from Arizona to Michigan and had car trouble. We walked in and out with a brand new truck. They saved us from what could have been a disastrous trip cross country!! A big thank you to everyone there that helped get us back on the road!! More