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Oklahoma City Volkswagen - Service Center

Oklahoma City, OK

4.5
884 Reviews
Call Service Center (405) 787-0433

884 Reviews of Oklahoma City Volkswagen - Service Center

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June 14, 2023

My service was performed timely and efficiently, as always. A fantastic service department. A small mistake was made, but it was remedied immediately. OKCVW runs its service department with honesty More

by BRENDON.MATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Silvernail
Report | Print
Jun 15, 2023 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you continue to choose your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your experiences with our OKCVW Service Team! We're grateful for your support and look forward to your next visit! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

June 07, 2023

5 trips to service same issue, still not resolved, dealership promised to contact me & that has not happened.... I initiated last contact 4 weeks ago. Least to say, no, I am not satisfied nor impre More

by bsloan3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Ranjel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allie (service receptionist) was very attentive & helpful, Matt Silvernail
Report | Print
Jun 08, 2023 -

Oklahoma City Volkswagen responded

It is never our intention to frustrate you and regret the situation was anything but a five-star experience. We hope you'll consider reaching out to us at your earliest convenience to discuss these concerns and find a suitable resolution. Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our team to resolve this situation. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

June 07, 2023

I bought my first car there in 2007 and have nothing but great things to say about the dealership. More

by BOLSHOICHRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Report | Print
Jun 08, 2023 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're happy you enjoyed buying your car in 2007 and keep returning to work with our team! We hope you're enjoying your vehicle and look forward to your next service visit with us! Thank you! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

May 30, 2023

20 years in the car business, have always serviced and maintained my vehicle at the dealership. first time i've ever gotten a video showing me WHY preventive maintenance needs to be done. VERY nice tou More

by w.snider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian, service technician, Matt Silvernail
Report | Print
Jun 01, 2023 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're so glad you found our video recap of your vehicle's service needs so helpful! We pride ourselves on providing the most comprehensive service experience and we're glad we succeeded! We appreciate you being part of our Oklahoma City Volkswagen family and look forward to your next routine visit! Thank you! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

May 26, 2023

Good dealership they did good and timely work on my car explain everything that needed fixed More

by kggamble36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Report | Print
May 26, 2023 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team and hope you won't hesitate to reach out if we can assist you again in the future! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

May 17, 2023

Jacob provided excellent customer service as always. I recommend scheduling service with him for all of your needs. More

by ANDY.WILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Oklahoma City Volkswagen responded

Andy, Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We are so happy to hear that Jacob provided excellent customer service during your recent visit to Oklahoma City Volkswagen! Thank you for choosing our dealership for your service needs and for recommending Jacob. We appreciate your feedback and look forward to assisting you again in the future. Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

May 16, 2023

Very good experience and appreciated being lead to garage to be shown issues. Will certainly be back. More

by brianmiller3732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Report | Print
May 18, 2023 -

Oklahoma City Volkswagen responded

Brian, Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We take pride in our team showing transparency with our customers by leading them to the garage and walking them through any issues. Thank you for trusting us with your vehicle's needs. We hope to see you again soon! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

May 12, 2023

Fabulous Service. Honest and very helpful employees at this VW dealer We had a great experience and will continue with your services. Thank you More

by kewilsoncj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith, Matt Silvernail, Kevin Lindsay
Report | Print
May 15, 2023 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! At Oklahoma City Volkswagen, we greatly appreciate your kind review! We are thrilled to hear that you found our employees honest and helpful during your experience with us. Thank you for your business, and we look forward to serving you again in the future! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

May 08, 2023

the biggest problem was lack of communication, and additional work that we had asked for was not done. More

by PARKER4276
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Silvernail
Report | Print
May 12, 2023 -

Oklahoma City Volkswagen responded

Thank you for visiting the Oklahoma City Volkswagen service department! We appreciate you providing feedback that continuously helps us improve! Our OKCVW team is committed to improving our customers' experience and will use this information to ensure a five-star visit next time. If you want more information about that, please do not hesitate to contact us! Our Oklahoma City Volkswagen team is here to serve you! Thank you! Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our team to resolve this situation. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

May 06, 2023

I always love coming to the Volkswagen dealership because the atmosphere is so warm and friendly! Customers are always greeted with a lovely smile! More

by abrookings54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
May 08, 2023 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're grateful for your five-star recommendation! We're glad to hear you had a warm and friendly experience here at Oklahoma City Volkswagen. Our team loves greeting customers with a smile and making them feel at home. Thanks for choosing us for your automotive needs! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

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