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Oklahoma City Volkswagen - Service Center

Oklahoma City, OK

4.5
884 Reviews
Call Service Center (405) 787-0433

884 Reviews of Oklahoma City Volkswagen - Service Center

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August 05, 2023

Dealership is clean and comfortable. Service was quick today and I was told what my Jetta needed before service was performed. More

by rataron53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Silvernail
Report | Print
Aug 07, 2023 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

August 03, 2023

Great customer service, especially the service advisor Jacob. He did above and beyond what he supposed to, truly put customer’s need at thought. More

by dejiajia
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2023 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor Jacob and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

August 01, 2023

I was called to bring my car in for a recall and that it would only take 10 min and I'd be done. The guys that called (Brian) told me they would throw in any merch or a detail for having to bring the car in More

by Birckelbaw
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Ranjel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
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Aug 01, 2023 -

Oklahoma City Volkswagen responded

Thank you for trusting our Service and Parts department with your automotive needs. Our sales team continues to reach #1 in customer experience in Oklahoma per Volkswagen, and at times, we are all human and make mistakes. Given your recent 1-star review and comments, our Oklahoma City Volkswagen team will contact you to see how we can address these issues immediately. We are a family at OKC VW, and our goal is 100% customer satisfaction. Our OKC VW has attempted to contact you but has yet to receive a response. If you become available to be contacted by our Service Manger,please do not hesitate. It is 100% customer satisfaction. Thank you for your patronage.

Aug 01, 2023 -

Birckelbaw responded

I bought 3 Volkswagens in 3 years and couldn't even get a call back about a car from your sales team. Your service team is obviously not any better. I'll take my business somewhere that wants to keep it.

July 29, 2023

Great service. I got a text message regarding a part with a video explaining and showing what was wrong. Made it clear and easy to say yes to replacing it. The shut More

by Bright Sh.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2023 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're glad to know that our text updates and shuttle service were helpful for you at Oklahoma City Volkswagen. Thanks for sharing your experience, we aim to make car maintenance as clear and convenient as possible! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

July 26, 2023

Hey there, I am missing a couple of my air plug covers when I had my tires rotated. More

by sharaern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith, Matt Silvernail, Kevin Lindsay
Report | Print
Jul 27, 2023 -

Oklahoma City Volkswagen responded

HI Sharaern, Thank you for taking the time out of your day to provide our Oklahoma City Volkswagen team feed back! Our team appreciates your business and for trusting OKC VW with your automotive service needs! We appreciate you bringing this to our immediate attention and regret to hear about the possible oversight. We apologize for the overlook! Our team invites you to stop by, and we can put new ones on for you quickly! Our team looks forward to your continued support! Thank you for being our customer! See you soon! Serving you and Nothing Else! Your team at Oklahoma City Volkswagen

July 25, 2023

The technician installed the filter incorrectly, causing error codes in the system. Not able to accelerate as a result but gently drift which is a safety hazard. Evaluating if I bring my car back to OKC be More

by PP04814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Silvernail
Report | Print
Jul 26, 2023 -

Oklahoma City Volkswagen responded

We're really sorry to read about your experience. We take pride in our attention to detail and it's clear we've missed the mark here. Your feedback is important, as it helps us improve our service standards. Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our team to resolve this situation. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

July 15, 2023

Clean, prompt, Matt was great to work with, great customer waiting area, always get my service done here More

by CAROLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave, Brian Smith, Matt Silvernail
Report | Print
Jul 17, 2023 -

Oklahoma City Volkswagen responded

Thank you for the great review! We're glad to hear that Matt provided excellent service and that you enjoyed our customer waiting area. We are proud to have Matt on our team. We appreciate your business and hope to see you again at Oklahoma City Volkswagen!

July 14, 2023

Everyone was friendly and helpful. The attitude of the service representatives will make me a long term customer More

by agreen8888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Silvernail
Report | Print
Jul 18, 2023 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

June 30, 2023

It’s a great Vw dealer to get work done, I got in and out in less than 3 hours for a oil change. More

by David’s 2015 TDI
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith, Matt Silvernail, Kevin Lindsay
Report | Print
Jun 30, 2023 -

Oklahoma City Volkswagen responded

Thank you for choosing Oklahoma City Volkswagen for car needs! We appreciate your kind feedback and shall see you on your next service visit!

June 30, 2023

This is a very good VW service department. I would recommend them for VW service More

by wfaustin
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian Smith, Matt Silvernail
Report | Print
Jun 30, 2023 -

Oklahoma City Volkswagen responded

Thank you for trusting us with your car needs! We take pride in our customer service and are thrilled we could make your experience great! We appreciated your kind feedback and recommendation. We'll see you next time!- The Oklahoma City Volkswagen Team

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