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Oklahoma City Volkswagen

Oklahoma City, OK

Overview
Employees
Reviews
Vehicles
4.5
1,407 Reviews
At Oklahoma City Volkswagen, we're making a difference by providing a great selection of vehicles and top-notch customer service to drivers in Oklahoma City, Norman, and Edmond. Plus, we're committed to helping you through every step of owning a car, from researching to getting maintenance on it. We're servicing you and nothing else!
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4710 NW 39th St

Oklahoma City, OK

73122

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Showing 1,407 reviews

June 21, 2022

The reason I am giving a 4 instead of a 5 is because my salesperson told me that I would get some kind of warranty on the vehicle I purchased but then when I got back to the finance department, they told m More

by fortinsa46
Recommend Dealer
Yes
Employees Worked With
Dilon Moore
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Jun 21, 2022 -

Oklahoma City Volkswagen responded

Thank you for taking the time to provide us with your feedback to our Oklahoma City Volkswagen team! This feedback continuously helps our Oklahoma City Volkswagen team improve. We apologize we did not meet your expectations for a 5-star mark! We apologize for any misunderstanding about the warranty on the 2013 car! Unfortunately, comprehensive extended warranties are only available for purchase on as-is preowned automobiles. We hope this information helps to earn your 5-stars in the future! This OKC VW team values our 100% transparent business process and we look forward to working with you again. We Thank you for your business! We are always here to serve you! “Servicing You and Nothing Else!” Your Team at Oklahoma City Volkswagen!

June 20, 2022

Brian Smith makes sure I am always taken care of. I had an oil leak and within 2.5 hours I had a diagnosis, solution and my car was fixed and I was back in the road. More

by bobbiejo24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Report | Print
Jun 20, 2022 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor Brian and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

June 18, 2022

Lied to get out of covering some minor warranty work totaling on $850. I pointed them directly to the problem, they said the noise was normal. I then took my vehicle to a reputable place and sure enough More

by justplainPhil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Fails
Report | Print
Jun 20, 2022 -

Oklahoma City Volkswagen responded

Thank you for reaching out. I'm truly disappointed to hear you've lost trust in our business and will make sure this situation gets looked into with our team. We hope you'll consider giving us the chance to earn back your trust in the future. As it may be too late to reconcile, this OKC VW team will not waiver from its purpose and will always be here to serve you! wecare@okcvw.com "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

Jun 23, 2022 -

justplainPhil responded

If you do care about your reputation why has no one responded or talked to me. I have an open text and no one responds. ???

June 17, 2022

OKC VW has friendly customer service and easy to schedule in for service would recommend! More

by clayton9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith, Matt Silvernail, Brandon Blackmon
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Jun 17, 2022 -

Oklahoma City Volkswagen responded

Hi Clayton! Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

June 15, 2022

Great experience. No hassle, no pressure. I highly recommend OKC VW. Great burgers in The City. Treat yourself. More

by matroberts78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Clytus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Fails, Ruben Rico, Brian Smith, Oscar Godinez, Stan Halcarz, Matt Silvernail, Brandon Blackmon
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Jun 16, 2022 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW sales team! Thank you for taking the time to leave us your wonderful five-star review! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

June 09, 2022

Lauren is the best! No pressure. Super knowledgeable. Extremely patient. She’s my new go-to for buying a car! More

by Chandy.stout
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Betz
Report | Print
Jun 09, 2022 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Sales Team! Your Advisor Lauren and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

June 09, 2022

Steven was a fantastic person to deal with. I was hoping for a better deal on my purchase but other than that the experience was a very positive one. More

by jorgev1721
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Clytus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Fails
Report | Print
Jun 09, 2022 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Sales Team! Your Advisor Steven and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

June 08, 2022

Polite. Would not come off asking price, even a little. No follow-through: Salesman said he would check on items missing from truck. After 3 attempts to c More

by heather63
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rico
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Rico
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Jun 08, 2022 -

Oklahoma City Volkswagen responded

Thank you for taking the time to provide us with your feedback to our OKC VW sales team! This feedback continuously helps our Oklahoma City Volkswagen team improve! We apologize we did not meet your expectations during your truck purchase process! Our Oklahoma City VW team has carefully read your feedback and always works vigorously to provide 100% transparency to all our customers. Our OKC VW team attained all the necessary documentation, communication treads, and disclosure information that each consumer agrees to at the time of completing their purchase! Our OKC VW sales team did not waiver from its #1 goal of providing superior service! We provided you with 100% transparency that the AS IS truck purchased did not have floor mats and would not be supplemented by the dealer. Unfortunately, asseocories or additional add-ons are always at the consumer's responsibility with the option to purchase! Our sales associate also provided you with almost a full tank to show our appreciation, we apologize that you felt this was not sufficient! Our OKC VW team thanks you for your business and hope to earn your 5-Stars in the future! Our team is always here to serve you! Thank you! "Servicing You and Nothing Else!" Your Oklahoma City Volkswagen Team.

Jun 08, 2022 -

heather63 responded

1). Just shy of a quarter tank is NOT ALMOST FULL. Ask anyone. 2). I merely asked that the salesman check on the mats in case they were forgotten after the detail. I honestly did not remember after test driving so many of the same model vehicle that day and the Saturday before. He should have at least responded with a "no, they're missing" but I was ignored after 3 attempts. Typical used car salesman/buying experience. **THERE'S A REASON FOR THE USED CAR SALESMAN REPUTATION**

Jun 08, 2022 -

Oklahoma City Volkswagen responded

Your continued bedevilment has no verity here. Our OKC VW team thanks you for your business and hope to earn your 5-Stars in the future! Our team is always here to serve you! Thank you! "Servicing You and Nothing Else!" Your Oklahoma City Volkswagen Team.

June 06, 2022

They have a very good service, very friendly, attentive, good prices, good financing and a very good inventory More

by Orlhecfervar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Godinez, Lauren Betz
Report | Print
Jun 07, 2022 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Sales Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

June 04, 2022

Lauren was really knowledgeable about the car buying process and really tried to work with us. I really appreciated that she ran through a rain storm so we didn't have to! She also noticed that we were More

by Qtpiefelicia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Betz
Report | Print
Jun 06, 2022 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Sales Team! Your Salesperson Lauren and our OKC VW team appreciate your kind feedback! Here at Oklahoma City Volkswagen, we take dignity in the trust our customers establish with us! We appreciate your support and business! Please do not hesitate to contact any of our team members at your preferred Volkswagen Dealership in Oklahoma City! We are here for any of your automotive services and needs! We look forward to working with you again! See you soon! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

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