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Oklahoma City Volkswagen

Oklahoma City, OK

Overview
Employees
Reviews
Vehicles
4.5
1,413 Reviews
At Oklahoma City Volkswagen, we're making a difference by providing a great selection of vehicles and top-notch customer service to drivers in Oklahoma City, Norman, and Edmond. Plus, we're committed to helping you through every step of owning a car, from researching to getting maintenance on it. We're servicing you and nothing else!
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4710 NW 39th St

Oklahoma City, OK

73122

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Showing 1,413 reviews

August 27, 2022

With my appointment I was in /out not Quite 2 hours. Other work had to be done upon doing routing check and decided to do while I was there. Very pleased with service More

by d.barnett1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2022 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Service Advisor and our OKC VW team appreciate your kind feedback! We hope to see you again next time you need service! Thank you for rating us five stars! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

August 26, 2022

Brian was very helpful again. He made my visit & wait brief. Longtime good experiences at OKC Volkswagen service. More

by yrrep3
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Smith
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Aug 26, 2022 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor Brian and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

August 21, 2022

Dillon was awesome to deal with. He got me the truck of my dreams at a very good deal More

by jandrew704
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dilon Moore
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Aug 23, 2022 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Sales Team! Your Salesperson Dillon and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

August 20, 2022

Honest salesperson whent to work to achieve my needs. He, Ruben, never hesitated to answer questions,. Was in and out in about 99 minutes. More

by deputydoc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Rico
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Aug 22, 2022 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Sales Team! Your sales person Reuban and our OKC VW team appreciate your kind feedback! We appreciate you leaving us this great review and are glad your visit was quick and painless! Thank you for trusting us to provide the best care! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

August 18, 2022

Appreciate the special rush on sale on 8/15 before new rebate law is passed so I can get the $7500 tax rebate on the 2022 ID.4 on the way here from Germany. Matt McClain, sales manager made it happen fas More

by Techteachok
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt McClain, Erick, Lauren Betz
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Aug 18, 2022 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Thank you for leaving your rating! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

August 17, 2022

Good honest service from knowledgeable people. Treated me very well through out service of vehicle. More

by KRKDVM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2022 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

August 16, 2022

Took my 2019 Tiguan in for an oil service. Service advisor Jacob was friendly and helpful and check in was effortless. That was the good part now to the bad. Notified it was ready for pick le More

by CMEGGETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith, Stan Halcarz
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Aug 17, 2022 -

Oklahoma City Volkswagen responded

Thank you for taking the time out of your day to provide our Volkswagen Dealership in Oklahoma City Feedback! Your feedback is essential to how we operate and will also allow us to serve you better in the future. Without your feedback, we cannot improve on future experiences! We appreciate you for taking the time to leave a review on this subject and want to find a resolution to these concerns. Our general manager will be reaching out to resolve all concerns! At OKC VW, we take dignity in our loyal customers like you! Talk soon! Servicing You, and Nothing Else! Your team at Oklahoma City Volkswagen

Aug 17, 2022 -

CMEGGETT responded

I will be waiting for him to reach out!

Aug 21, 2022 -

CMEGGETT responded

So after receiving a message that their GM would contact me it has been one week since my service issue and they haven’t reached out yet. Words mean nothing it’s the actions that actually matter.I guess this is what they call great customer service! Luckily there are other VW dealers in the local area I can check out.

Aug 23, 2022 -

CMEGGETT responded

Update: Management finally reached out to me and we had a very good conversation. Once again they apologized for what happened and then made it right. That’s all I actually wanted was to hear from them so I could let ownership know my perspective of the situation. Lastly what was most important is they followed through on what they said they were going to do (contact me). This is the great customer service and responsibility I’m accustomed to receiving from VW of OKC!

August 15, 2022

Brian Smith is an excellent service manager making sure everything is taken care of on the vehicle. More

by MPUCHALSK
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brian Smith
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Aug 15, 2022 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor Brian and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

August 13, 2022

Lauren and Matt with VW OKC made my car buying experience so seamless and easy! I felt no pressure to buy and was listened to every step of the way. Would definitely recommend VW OKC! More

by shelbeyestes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Betz
Report | Print
Aug 15, 2022 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Sales Team! Lauren, Matt, and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

August 12, 2022

Usually great experience but seemed short handed. Didn’t communicate on the repairs / serving very well. Had to reach out myself to get updates. More

by Jawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Silvernail
Report | Print
Aug 17, 2022 -

Oklahoma City Volkswagen responded

Our Oklahoma City Volkswagen team appreciates your feedback! We understand your frustration and appreciate you reaching out to us about this situation. The information provided helps our team at Oklahoma City Volkswagen improve and meet your expectations for future services! Our OKC VW team works rigorously to provide the best customer satisfaction to earn your loyalty! We apologize for any inconvenience the lack of communication may have created! Our Service Advisor team will work vigorously to ensure your 5-star satisfaction on your next visit! This OKC VW team is here to serve you and we thank you for your continued business! See you at your next service visit! Servicing you, and Nothing Else! Your team at Oklahoma City Volkswagen

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