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Oklahoma City Volkswagen

Oklahoma City, OK

Overview
Employees
Reviews
Vehicles
4.5
1,411 Reviews
At Oklahoma City Volkswagen, we're making a difference by providing a great selection of vehicles and top-notch customer service to drivers in Oklahoma City, Norman, and Edmond. Plus, we're committed to helping you through every step of owning a car, from researching to getting maintenance on it. We're servicing you and nothing else!
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4710 NW 39th St

Oklahoma City, OK

73122

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Showing 1,411 reviews

November 01, 2022

Matthew (Matt) in the service department was incredibly kind and helpful. I felt well taken care of. More

by BRENDON.MATH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Silvernail
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Nov 02, 2022 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor, Matt, and our OKC VW team appreciate your feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

October 30, 2022

We had a great time finding a car. Lauren was so helpful, the process went smooth. More

by Alejandra-alvarez90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Betz
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Nov 01, 2022 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Sales Team! Your Advisor Lauren and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

October 28, 2022

Go see Oscar Godinez! ! He was very helpful and honest. Everyone was a pleasure to deal with. Thank you so much! We are very happy with our new VW!! More

by Brandi G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Godinez
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Oct 28, 2022 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Sales Team! Your Salesman Oscar and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

October 26, 2022

THEY HAD MY CAR FOR OVER A MONTH. $1600 FOR AN ALTERNATOR? 1330 FOR THE AC, THAT DOESN'T EVEN BLOW COLD TOOK THE RADIO OUT AND DIDN'T PUT IT BACK IN. DIDN'T FIX THE HEADLIGHT More

by lovemymurano0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob Ranjel
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2022 -

Oklahoma City Volkswagen responded

Thank you for your recent visit to our Oklahoma City Volkswagen Service Department in your Volkswagen Beetle! We send our deepest apologies for not meeting your expectations. Your customer service experience at OKCVW is our top priority, and I want you and our customers to be assured of any future services needed! At OKC VW, we work rigorously to provide 100% transparent service. This transparency starts immediately during check-in. These inspection reports help us provide any required service recommendations and maintenance items upfront with videos. These reports and videos present zero disconnect from the customer's automobile to provide consumer confidence with approving requests. We have attained all service documentation on your Volkswagen Beetle service history with us. Your inspection reports give a red-level severity in restoring your Beetle's running condition. Our OKC VW team gave you a significant discount to help with the costly repairs. . Our Service department has recommended multiple required repairs for your VW, and the essential repairs were denied to clear your check engine light. Our Oklahoma City Volkswagen dealership provides financing options for more expensive repairs! We attained documentation stating your request to leave the after-market radio, which was supplied by you and did not fit the beetle! Our OKC VW team was 100% transparent with you! If you wish to discuss your concerns further, don't hesitate to contact us. We are happy to engage in constructive conversation. If not, we respectfully ask that you refrain from making disrespectful false allegations online. Sincerely, Oklahoma City Volkswagen

Oct 27, 2022 -

lovemymurano0 responded

I took the repairs they recommended. I did not deny any recommendations. I told Jacob repeatedly to keep the car and check what was wrong with it. He told me the major issues were taken care of. I have to trust you people that it's running and there are no major issues because I don't know. The check engine light is still on and I don't know what major repairs I refused. The only thing I was told was I need a new headlight assembly and there are some hoses that need replaced, but those were not priority. He never told me anything about a red-level security or that it was in bad shape. The people I bought it from said it had everything replaced 3 years ago. I asked to have it looked over thoroughly and if there were issues, I wanted them fixed.

October 25, 2022

OKC VW had my car for 6 weeks. I couldn’t get any answers as to what was wrong with it until I finally got a hold of the Service Manager at week 5, who looked into it for me. TH More

by LAURA
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Smith, Kevin Lindsay
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Oct 26, 2022 -

Oklahoma City Volkswagen responded

Thank you for your recent visit to OKC VW's service department! At Oklahoma City Volkswagen, we take great pride in our award-winning customer service. We always strive to ensure that our customers have the best possible experience and receive the care they deserve. We send our apologize for not meeting your expectations promptly! We pulled all communication records from your visit and provided a significant discount to you, due to the wait! Volkswagen parts are currently taking longer, as each model requires specific equipment.. The required automobile parts for your repair took longer than expected to arrive to complete the necessary repairs! We Thank you for understanding and appreciate your patience while your Volkswagen was ready for pickup! We regret that you were dissatisfied with your experience and hope to earn your 5-star mark! If you wish to discuss your concerns further, don't hesitate to contact us. We are happy to engage in constructive conversation. If not, we respectfully ask that you refrain from making disrespectful false allegations online. Sincerely, Oklahoma City Volkswagen

October 23, 2022

The Service Department changed my oil, I paid the bill, and I went on my way. More

by kasprick
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Silvernail
Report | Print
Oct 24, 2022 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

October 21, 2022

I needed a new battery. My bill came out to be almost 300 dollars. I could’ve done that elsewhere. More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith, Matt Silvernail
Report | Print
Oct 25, 2022 -

Oklahoma City Volkswagen responded

Hello - We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! Our OKC VW Service team appreciates your feedback. Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

October 21, 2022

Nice, Friendly. Just wish they worked with me a little more on a few things. More

by ahmadashour88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dilon Moore
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Oct 24, 2022 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We appreciate your honest feedback and encourage you to reach out if you have any additional information you wish to share. Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

October 20, 2022

Great service, very attentive and helpful while I was waiting. The wait time was pretty long, but it was okay because the staff kept me updated and asked me questions before they did anything extra to my More

by haley.butler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith, Matt Silvernail, Kevin Lindsay
Report | Print
Oct 20, 2022 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

October 19, 2022

They were very friendly! The Vw shop and automotive very clean. Brian was on top of his game! Also liked the lady who took real good car of my car! Will be back! I feel every More

by nward10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Young man in sales! We chatted about the New Vw Electric car! Very nice!, Brian Smith
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Oct 20, 2022 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Sales & Service Teams! Your Advisor Brian and the rest of our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

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