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Ocean Subaru of Fullerton
Fullerton, CA
233 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 233 reviews
August 24, 2020
0 stars - finance department has horrible customer service. They never pick up or return calls, even after months of attempt. Had to come in person (during this pandemic which is very frustrating) JUS service. They never pick up or return calls, even after months of attempt. Had to come in person (during this pandemic which is very frustrating) JUST to get a response. Finally, dealt with Zayra Medina and she was incredibly rude and disrespectful. I'm sure we all have a lot going on during this pandemic, but I am not sure that justifies being xxxxty to your customers when you've been avoiding all their calls. Also if I've left a message, it is NOT my responsibility to ensure you receive it - that should be company STANDARD. Overall, I do not recommend this dealership. More
by M
Employees Worked With
Zayra Medina
June 17, 2020
Very bad experience . Charge me wrong amount in invoice and not retiring call -10 point never going aging th this dealer ship not good dealing and not retiring call -10 point never going aging th this dealer ship not good dealing More
by Shaminder2009
Employees Worked With
Zayra Medina , Scott Crompton
April 29, 2020
Service dept. will beat on your car. I recently purchased a CPO Forester XT from a different Subaru dealer. Ocean Subaru is the closest Subaru dealer to me, so I figured this would be the I recently purchased a CPO Forester XT from a different Subaru dealer. Ocean Subaru is the closest Subaru dealer to me, so I figured this would be the location I go for Service needs. I just took my car in this week with only 13k miles on it, with the A/C already going out. They ended up replacing the A/C condenser. The max turbo boost I had ever driven the car to was 11 psi. I picked up my car from Service and it had been driven to 18.4 psi. I turned right back around and asked the Service dept. why someone had been driving my car so aggressively and they didn't apologize, but told me that the average driving of my car is at 27 psi (absolutely incorrect), and that they were just driving the car under normal circumstances. The max boost my car can run stock is 17-19 psi, and it takes a lot to get it there. There was no reason for them to be beating on my car for an A/C leak. More
by FXT17
Employees Worked With
Hector
February 28, 2020
Subaru makes an amazing line up of vehicles. Never hesitate to purchase one. Their safety is second to none whether snow, rain, So Csl traffic, no match for these vehicles. hesitate to purchase one. Their safety is second to none whether snow, rain, So Csl traffic, no match for these vehicles. More
by Hbkush
Employees Worked With
Armando9
February 06, 2020
0 zero stars actually salesman quoted a price. came back gave him the final offer. called me and agreed to the deal. went to bank, took check and went to dealership when he salesman quoted a price. came back gave him the final offer. called me and agreed to the deal. went to bank, took check and went to dealership when he said he can no longer do the deal. Pathetic customer service. Treats ppl badly. went to puente hills and got the car for 3k lesser than what was quoted in this dealership. More
by sydestand
Employees Worked With
Armando
September 15, 2019
Would give no star if I can They keep forcing you to do credit check and get personal information from you. I wish I can give a 0 star if I can. I have never purchased a car from They keep forcing you to do credit check and get personal information from you. I wish I can give a 0 star if I can. I have never purchased a car from Ocean Subaru and bought with another dealer. but I've been receiving numerous mails/emails that seem to indicate I had bought a car with Ocean Subaru. It has been hectic trying to figure out what was going on. The sales rep were very aggressive in forcing you to do a credit check and right now I am still in the process of understanding why I continue to receive mails/emails that claim I have a bought a car from here. More
by jwa
Employees Worked With
miguel lopez
August 18, 2019
beware this is a scam most expansive subaru dealer Their ad price online is FAKE, ALL their cars have $2000 hidden add on and charges which can not be removed and make it one of the most expansive suba Their ad price online is FAKE, ALL their cars have $2000 hidden add on and charges which can not be removed and make it one of the most expansive subaru dealer in California More
by water0033
Employees Worked With
Scott Crompton
April 08, 2019
Inisited on credit check eventhough paying cash My girlfriend and I were in the market for a 2019 WRX Premium 6MT. We were in contact with Ocean Subaru of Fullerton (OSF) in regards to pricing. On My girlfriend and I were in the market for a 2019 WRX Premium 6MT. We were in contact with Ocean Subaru of Fullerton (OSF) in regards to pricing. On our way to to run some errands in the OC, we stopped by OSF to check out the car. Josh Teets was our salesperson and he was able to get good pricing on the car before TTL. We decieded to pull the trigger on it since it was a good price before TTL. My plan was to pay $3k on my credit card (to get points) and my girlfriend would pay personal check. Josh instructed us that we BOTH needed to fill out a form online. I looked at the form and it was a credit app. I told him we're not filling that out since it's a hard credit pull and we already have funding. He said I needed to fill out that form to verify it's me. I found that odd, since I can walk into Best Buy and pay for a $7k TV on my credit card and i dont't to fill out any forms with my SSN to "verify it's me". Josh says he won't take my credit card, but will take her personal check, but she still needs to fill out the form. We refuse again. He tells us it's for OFAC verification (if you don't know what that is check out articles by Bankrate). Next he says he needs our SSN for the DMV registration, also WRONG. Another round of back and fourth and we agree to go to finance and bring a cashier's check in 3 days for his protection and ours (sure, ok fair enough). We get to finance and the price of the car is different then what Josh and I agreed upon. The finance guy also says that price should be finanzled in your loan app. I told him we're not filling out a loan app. We walk out of there and Josh comes to my car in the street and i told him he's wasting my time. I asked him bluntly, "What is the amount you need OTD to buy this car with cashier's check?". He replies frustrated and has to go back inside "check if this deal is worth it anymore". We leave. I went to Subaru Pacific and they glady took my credit card, girlfriend's cashiers check and without any sort of credit check or to "verify it's us". ALL we provided was ID. We were in/out of the dealer in 90min. No drama. Know your rights when you buy a car. More
by Erik
Employees Worked With
Josh Teets
January 01, 2019
Ocean Subaru/Renick are liars and thieves I drove 50 miles one way for a deal approved and confirmed in writing by sales manager Tony Navarro and finance manager too. Spending three hours at t I drove 50 miles one way for a deal approved and confirmed in writing by sales manager Tony Navarro and finance manager too. Spending three hours at the dealership, having them run my credit, getting ready to sign papers and leave with the promised, already negotiated, and confirmed, car, the GM (a rude xxxxxxx) comes in and says he won't make this deal happen because they would be losing money on it. I was like what?! I spent a day on the phone with them back and forth with things, they agreed to the transaction, confirmed in writing the terms of the lease, told me to come get the car, on 12/31 I drove there only to be harassed by the GM. I asked him to fill up my car with gas for all the crap he put me through and having me spend 100 miles on the round trip and he said no and just walked away. Not even apologizing or sorry for the crap they put me through on New Year's Eve. What a xxx! Avoid this dealership at all cost. More
by anetaze
Employees Worked With
Tony Navarro
May 01, 2018
Severce Department I have called the service department many times for a simple question. I have yet to talk to anyone. I get hung up on, disconnected, or no one answere I have called the service department many times for a simple question. I have yet to talk to anyone. I get hung up on, disconnected, or no one answered. Called another dealership wich answered my question. Even though I bought my car here, I will be taking it to another dealership for service issues. More
by Robynm
Employees Worked With
Couldn't get through to any one.
