Ocean Subaru of Fullerton

I purchased a brand new 2021 Subaru Outback XT at the Ocean Subaru dealership in Fullerton California in July of 2021 (6 months ago). At which time I ended up paying more than the sticker price which I w Ocean Subaru dealership in Fullerton California in July of 2021 (6 months ago). At which time I ended up paying more than the sticker price which I was accepting of at the time due to demand constraints. At the time of financing at Ocean Subaru, I was informed by the finance manager that the dealership participates in the Costco Auto Program. I didn’t not receive that benefit on the price of the vehicle as she made it seem like I had already received a better deal and that the Costco deal would not benefit me. I find that highly doubtful and I will be checking with Costco on the as well to see if that is true. After being at the dealership for over 6 hours we were tired and just accepted the deal. Had the following that I am about to outline to you not happened, I would not have brought this portion of the very unpleasant experience up but seeing as how my entire car buying and ownership experience has been thus far, I thought I should make you aware of it. Please see below for the next portion of the many problems I have been going through with this dealership and vehicle. Shortly after purchasing the vehicle I began experiencing an intermittent turning off and on of the Driver Monitoring system. I mentioned this their tech specialist at the follow up a few days after purchasing the vehicle at which time I was told he hadn’t heard of an issue ever being reported but would check into it and get back to me. I never heard back from him. The problem persisted and I called the service department to bring the vehicle in for an appointment. They were unable to duplicate the issue at that time I was told. A month later the problem became even more persistent so I called for another service appointment. The service advisor I had been working with (George Cortez) called me and stated they did find a problem during the diagnostics testing with the wiring harness and that it needed to be replaced. After a week of having the vehicle George Cortez called me again and said that the LCD screen also needed to be replaced. They had the vehicle for over three weeks at that point. Upon picking up the vehicle I was told the issue was resolved. It wasn’t. Withing a couple of days the problem continued as well as presented with a couple new issues. The RAB was intermittently turning off and on. There were also issues with the stereo system with the speakers intermittently turning off and on in certain zones. I called George Cortez before Thanksgiving to inform him again of the issues and his response was that their head tech/shop foreman would reach out to Subaru to try to obtain additional help and/or advice. I was told the vehicle would be scheduled to be brought back in. After a couple more weeks after hearing nothing I called George and finally got a hold of him to ask why I wasn’t contacted to arrange for the vehicle to be brought back in for service. I told him that I took pictures of the issue while the car was in motion with the event actually occurring and that I would email him the information and pictures. That was on November 30th. George did not respond to my email until after I put another call into his voicemail on December 5th. I have the email thread to verify all of this information. Since this time George has been absent and not retuning my calls or emails. These issues are SAFETY related. I just wanted the car repaired plain and simple. It is a brand new vehicle. I overpaid for the vehicle based on what I mentioned in my first paragraph of this email. I am extremely disappointed in Ocean Subaru and have withheld all of the service questionnaires and my comments until this writing. It amazes me how Ocean Subaru asks for a person to give them and the dealership exemplary marks on all service questionnaires so the dealership will look good but then turn around and treat a customer like this. I am at the point where I am strongly considering legal action for California’s Lemon Law. This is my first experience with Subaru and will undoubtedly be my last unless this situation is handled in a satisfactory manner. More

This is not to bash this dealership. I hate writing reviews and I've never done one. But my experience here was a nightmare. I've dealt with so many dealerships and this was by far the worst one I've e reviews and I've never done one. But my experience here was a nightmare. I've dealt with so many dealerships and this was by far the worst one I've encountered. Don't get me wrong, most of the workers here were great. There was just a lot of things that went wrong. I bought a vehicle here at the end of April. I am active duty Military and was in a time crunch. I traded in my car because I needed a bigger car since I'm getting stationed on the other side of the country in July. It took them awhile to process all the paperwork because there was some admin mistakes the first time I signed papers (not my fault). I had to constantly text or call my sales rep. Mind you, I lived 3 hours away from this dealership. I had to ask for time off which was not easy just to make a deal with these guys. I don't blame the sales rep because he was just doing his job but I think the buying process could've gone a lot smoother. Another thing I realize, after seeing the documents and talking them down to a fair price, they did not include the complimentary maintenance service that they advertised. At the time I bought the vehicle, there was an ad on the car that says they would include 6 complimentary maintenance service or 2 years, which ever comes first but it was not included at the time I bought the vehicle. I don't know why. Overall, the sales rep that I talked to was super helpful but there was alot of mishaps during the process and it just made things a lot stressful. There was also a lot of things I didn't mention on here but I'm just gonna keep that to myself because I don't want anyone or this dealership to look bad. Again, I'm not here to bash on this dealership or anyone but I just did not have a good experience with this dealership. More

This was the best experience buying a car! This was the 8th time buying a car. I bought a 2019 Subaru BRZ from Ocean Subaru of Fullerton. I have been looking for a BRZ for awhile and found one online at Oc 8th time buying a car. I bought a 2019 Subaru BRZ from Ocean Subaru of Fullerton. I have been looking for a BRZ for awhile and found one online at Ocean Subaru. I used the Sam's Club car buying app to get the ball started. Using the app, saved me $400. I started out with the online sales rep who handed my deal off to Curtis. The car had just come in and had not been inspected or cleaned. They let me know that I would not be able to take it home that day. My son and I did test drive it - so fun! Now it was time to make the deal. I hate this part because I always feel like I'm being taken for a proverbial ride. I worked with Curtis, Son and Steven. They gave me an incredible deal. Nothing to haggle about just choices. They even made the choices a great deal. I used my trade in for the week while they certified, fixed the scraped fender, scratches, etc. and repainted the car. Everyone had a part in getting my car perfect - the Vice President, Sales Manager, Finance Manager, Sales, Service. (Sorry if I missed someone). Curtis even came into work on his day off to make sure I would have my car on time and as promised. I picked up my car a week ago Friday. My car was absolutely beautiful when they were done with it! I have never bought a car that everything about it made me happy! Trade in, car itself, deal, warranties, etc. This was truly an amazing car buying experience! Let's be honest, how often do you really hear that? Love the people at Ocean Subaru, they treat you extremely well and they are all part of the experience! More

Horrible horrible dealer! Bunch of xxxxxxxx sold me a Forester wayyyy overpriced compared to a dealer in Riverside where my friend got his same car from! They tricked me with their schemes ... Forester wayyyy overpriced compared to a dealer in Riverside where my friend got his same car from! They tricked me with their schemes ... More

0 stars - finance department has horrible customer service. They never pick up or return calls, even after months of attempt. Had to come in person (during this pandemic which is very frustrating) JUS service. They never pick up or return calls, even after months of attempt. Had to come in person (during this pandemic which is very frustrating) JUST to get a response. Finally, dealt with Zayra Medina and she was incredibly rude and disrespectful. I'm sure we all have a lot going on during this pandemic, but I am not sure that justifies being xxxxty to your customers when you've been avoiding all their calls. Also if I've left a message, it is NOT my responsibility to ensure you receive it - that should be company STANDARD. Overall, I do not recommend this dealership. More

Very bad experience . Charge me wrong amount in invoice and not retiring call -10 point never going aging th this dealer ship not good dealing and not retiring call -10 point never going aging th this dealer ship not good dealing More

Service dept. will beat on your car. I recently purchased a CPO Forester XT from a different Subaru dealer. Ocean Subaru is the closest Subaru dealer to me, so I figured this would be the I recently purchased a CPO Forester XT from a different Subaru dealer. Ocean Subaru is the closest Subaru dealer to me, so I figured this would be the location I go for Service needs. I just took my car in this week with only 13k miles on it, with the A/C already going out. They ended up replacing the A/C condenser. The max turbo boost I had ever driven the car to was 11 psi. I picked up my car from Service and it had been driven to 18.4 psi. I turned right back around and asked the Service dept. why someone had been driving my car so aggressively and they didn't apologize, but told me that the average driving of my car is at 27 psi (absolutely incorrect), and that they were just driving the car under normal circumstances. The max boost my car can run stock is 17-19 psi, and it takes a lot to get it there. There was no reason for them to be beating on my car for an A/C leak. More

Subaru makes an amazing line up of vehicles. Never hesitate to purchase one. Their safety is second to none whether snow, rain, So Csl traffic, no match for these vehicles. hesitate to purchase one. Their safety is second to none whether snow, rain, So Csl traffic, no match for these vehicles. More

0 zero stars actually salesman quoted a price. came back gave him the final offer. called me and agreed to the deal. went to bank, took check and went to dealership when he salesman quoted a price. came back gave him the final offer. called me and agreed to the deal. went to bank, took check and went to dealership when he said he can no longer do the deal. Pathetic customer service. Treats ppl badly. went to puente hills and got the car for 3k lesser than what was quoted in this dealership. More

Would give no star if I can They keep forcing you to do credit check and get personal information from you. I wish I can give a 0 star if I can. I have never purchased a car from They keep forcing you to do credit check and get personal information from you. I wish I can give a 0 star if I can. I have never purchased a car from Ocean Subaru and bought with another dealer. but I've been receiving numerous mails/emails that seem to indicate I had bought a car with Ocean Subaru. It has been hectic trying to figure out what was going on. The sales rep were very aggressive in forcing you to do a credit check and right now I am still in the process of understanding why I continue to receive mails/emails that claim I have a bought a car from here. More