Ocean Cadillac - Service Center

No estoy de acuerdo con el proceder de que un cliente compre un carro y no tenga ni un servicio free para mi no está bien. ... compre un carro y no tenga ni un servicio free para mi no está bien. ... More

The worst service they break my Cadillac Escalade for 1 year and still don’t give me any solution they destroy my business and all my economy life I think GM should close this place year and still don’t give me any solution they destroy my business and all my economy life I think GM should close this place More

Because too much running around answer And I was the one calling. To see what the situation is with my Cadillac Escalade and every time I call I get a different answer and my suv went and got picked u one calling. To see what the situation is with my Cadillac Escalade and every time I call I get a different answer and my suv went and got picked up and come to see my SD card for my navigation is missing. And no one k owes anything but tbe suv came in with the SD card. More

Services left hanging, no car until approved and no info of approval, no info updates, I had call for info updates, what was covered by warranty and not covered was not, and costs was not clearly listed. Th of approval, no info updates, I had call for info updates, what was covered by warranty and not covered was not, and costs was not clearly listed. The bill was not clear. What was cash or warranty and what was approved. Understanding the labor costs, the cash side to warranty costs was not clear. What I got was here is your car and here's your bill. I needed my car and just paid what ever I needed to pay. More

Service department does not treat customer honestly. Sent wife for oil change in Escalade with coupon for 8 qt premium oil change 79.99.Your front man Jason told her that's only for small cars.Usual bait Sent wife for oil change in Escalade with coupon for 8 qt premium oil change 79.99.Your front man Jason told her that's only for small cars.Usual bait and switch,not the first time that has happened here,but most certainly the last.Longtime customer with multiple vehicle purchases from Ocean. More

Great service, very professional staff. Nice clean shop. Good, proactive scheduling. Many thanks to Orlando Castelion he is an excellent professional!! Nice clean shop. Good, proactive scheduling. Many thanks to Orlando Castelion he is an excellent professional!! More

Adriana is very courteous and nice. She is on pointe! Great attitude and always willing to help. She is on pointe! Great attitude and always willing to help. More

Great service and the service advisor Orlando Castellón was excellent . My vehicle was completed in a timely manner and I’m very happy. Thank you. was excellent . My vehicle was completed in a timely manner and I’m very happy. Thank you. More

The best Cadillac dealer service department I had to deal with in many years great customer service. with in many years great customer service. More

This was my first visits and everything was as expected. I will be back for the next service. I will be back for the next service. More