Ocean Cadillac - Service Center

Services left hanging, no car until approved and no info of approval, no info updates, I had call for info updates, what was covered by warranty and not covered was not, and costs was not clearly listed. Th of approval, no info updates, I had call for info updates, what was covered by warranty and not covered was not, and costs was not clearly listed. The bill was not clear. What was cash or warranty and what was approved. Understanding the labor costs, the cash side to warranty costs was not clear. What I got was here is your car and here's your bill. I needed my car and just paid what ever I needed to pay. More

Service department does not treat customer honestly. Sent wife for oil change in Escalade with coupon for 8 qt premium oil change 79.99.Your front man Jason told her that's only for small cars.Usual bait Sent wife for oil change in Escalade with coupon for 8 qt premium oil change 79.99.Your front man Jason told her that's only for small cars.Usual bait and switch,not the first time that has happened here,but most certainly the last.Longtime customer with multiple vehicle purchases from Ocean. More

Adriana is very courteous and nice. She is on pointe! Great attitude and always willing to help. She is on pointe! Great attitude and always willing to help. More

Great service, very professional staff. Nice clean shop. Good, proactive scheduling. Many thanks to Orlando Castelion he is an excellent professional!! Nice clean shop. Good, proactive scheduling. Many thanks to Orlando Castelion he is an excellent professional!! More

Great service and the service advisor Orlando Castellón was excellent . My vehicle was completed in a timely manner and I’m very happy. Thank you. was excellent . My vehicle was completed in a timely manner and I’m very happy. Thank you. More

The best Cadillac dealer service department I had to deal with in many years great customer service. with in many years great customer service. More

This was my first visits and everything was as expected. I will be back for the next service. I will be back for the next service. More

We went to Ocean Cadillac (where we bought our vehicle) on May 21, 2024 for warranty service on the Air Conditioner of our Cadillac XT5. We asked the Service Department to correct an error on the expiratio on May 21, 2024 for warranty service on the Air Conditioner of our Cadillac XT5. We asked the Service Department to correct an error on the expiration date of the warranty. The mileage was not the issue. But we were being shortchanged on the warranty by 4 months. The Ocean Cadillac Service Department passed the buck stating that only Cadillac could correct it. We called Cadillac on June 10th and they redirected us to Ocean Cadillac Dealership and expressed their apologies for having been asked to make that call. The Cadillac representative called the Dealership, while we were still on the line, and told us that Ocean Cadillac would help us. Cadillac connected us to an Ocean Cadillac Service Representative named Kevin. Kevin said that the Finance people were unavailable and that a Manager would call us back. On June 10th, we also informed Cadillac and Ocean Cadillac that we were experiencing a "Check Engine" light and that we had a sense of urgency. Two days later, on June 12th, nobody had called back. We called Ocean Cadillac again, this time we were asked to go in person, since no one in the Finance Department nor the Service Manager were available. Ocean Cadillac is not committed to do this work under warranty. The warranty issue remains unresolved and in the meantime we still have the "Check Engine" light alert. Since it appears that we are not getting anywhere with this problem and we don't know the severity of that "Check Engine" warning, we took our XT5 to our nearest Advance Auto Parts store for a diagnostic reading. A non intrusive test, just a plug-in. Their device is an INNOVA 5210 in brand new condition. The diagnostic result is a Code "P0014" which reads "EXHAUST CAMSHAFT POSITION SYSTEM PERFORMANCE. DTC SEVERITY 2 OF 3. THIS MAY POSE DAMAGE." We are thus unable to use the XT5. We feel that Ocean Cadillac should correct the warranty paperwork, tow the vehicle safely to their dealership and repair our XT5 at no charge. More

The service center was very professional and efficient. They were able to arrange transportation and pick up. They were able to arrange transportation and pick up. More

The reason for this review is I’ve been trying to get a refund on a bad tire warranty that was sold to me by the finance dept and if you look back in the reviews Mr Franly Machado reached out after my revi refund on a bad tire warranty that was sold to me by the finance dept and if you look back in the reviews Mr Franly Machado reached out after my review and left his phone number. Now I’ve tryed to reach him both by text and phone calls but like all service these days there has been no response back from him or anyone from the dealership that’s why I’m leaving a one star review. these dealerships make their money by selling aftermarket warranties in a tire warranty that was sold me is nothing but junk. I’m just trying to get my money back that’s all ,they’re quick to take your money for these products but they will not respond back if you have any problems with these warranty's and by the way, they make 50% of whatever they sell to you so you can probably shop elsewhere and get a better deal on these aftermarket warranties so Franly . I hope you reach out to me because I’ve tried for a week or two now with no response back from you.I had also left a message with Jimmy Pena but no response either More