Ocean Cadillac - Service Center

Awesome and cool experience, service phenomenal. Thank you for so promt attention to detail, always reliable. Thank you for so promt attention to detail, always reliable. More

1) car returned with my Sirius xm radio disconnected 2) car returned dirty. The last time I serviced my XT4 the car was washes prior to giving me back the car. car returned dirty. The last time I serviced my XT4 the car was washes prior to giving me back the car. More

Service at the main desk and technicians was excellent. Only suggestion for improvement is stronger wi-fi for customers. I needed to do work while there and it proved very difficult. Thanks! Only suggestion for improvement is stronger wi-fi for customers. I needed to do work while there and it proved very difficult. Thanks! More

The folks I interacted with made me feel special. I would recommend them without reservation. I would recommend them without reservation. More

La Sra. Molina Adriana, nunca me atendió el teléfono, deje varios mensajes con mi nombre y mi datos, después del día que me dijo y no obtuve nunca una respue Molina Adriana, nunca me atendió el teléfono, deje varios mensajes con mi nombre y mi datos, después del día que me dijo y no obtuve nunca una respuesta. Muy descortés su atencion. Muy buena la atencion de sus compañeros que me dieron el turno para hacer el recall More

Great service, amazing crew and the time to resolve the issue was great! Thank you. issue was great! Thank you. More

They had my GMC truck for almost 6 months. They had it to replace fuel pump. When picked up had check engine light. They said was censor so had them replace it and still had light. While I ha They had it to replace fuel pump. When picked up had check engine light. They said was censor so had them replace it and still had light. While I had it noticed they had damaged back of cab putting cab back on.Reason cab was off to make easier for mech to work. I didnt question doing it but When they sent to body shop they called me to ask about right side bed damage. They fixed all of it but truck was dent-less when given to them. They do not communicate very well. I can text and email but calling someone to inform them would be nice. Have no idea who Albert Prat is if he was mech who did work he was bad. More

I just want to say Orlando Castellon was exceptional in his customer service! He helped me right away and all I needed was an oil change but he also had my tires rotated and my car washed for me while I wa his customer service! He helped me right away and all I needed was an oil change but he also had my tires rotated and my car washed for me while I waited! This place will be my go to whenever I am in town! Thank You Orlando! More

No lack of concern for customers. Not able to see my car until 2 days and no loaners available. I’ve spent thousands with this dealer and the service is terrible. Multiple visits for Not able to see my car until 2 days and no loaners available. I’ve spent thousands with this dealer and the service is terrible. Multiple visits for repeat issues that were never resolved first time around. Took my Escalade to another dealer. More

absolutely deplorable that a 3% fee is charged when using a credit card for payment especially a GM card from a GM product dealer a credit card for payment especially a GM card from a GM product dealer More