Ocean Cadillac - Service Center

Good job! I had some misunderstanding with guys, but they took care of everything, fixed my car, gave me loaner and helping me to fight with insurance company ) I had some misunderstanding with guys, but they took care of everything, fixed my car, gave me loaner and helping me to fight with insurance company )) i'm planning to purchase another car there. More

Jipped and bamboozled HORRIBLE SERVICE, Ron stated would perform a diagnostic Told them oil leaking from vehicle. engine light &service tire monitor on when started. Picke HORRIBLE SERVICE, Ron stated would perform a diagnostic Told them oil leaking from vehicle. engine light &service tire monitor on when started. Picked up today 4/4 ,oil burning smell in cab of car, oil still leaking, 47% engine oil life, engine light on,service tire monitor on. MY CAR WAS NOT SERVICED. $2139.00. Later Or DIAGNOSED. Ron called in sick, J.C. Gonzalez disappeared when I returned to the dealership. NO HELP. More

Honest & Amazing Ocean Cadillac is by far the best Cadillac dealership in Florida. I am positive that after you go there you'll feel exactly the same way. I can say th Ocean Cadillac is by far the best Cadillac dealership in Florida. I am positive that after you go there you'll feel exactly the same way. I can say that they are the best simply because, due to a few mystery problems with my 2008 Cadillac CTS, I've been roaming around taking it to 5 other dealerships and tossing money out the window as no other dealers were able to find out what was wrong. And the other dealers made sure I'd spend a lot of money on things I didn't even need! Not at Ocean Cadillac, though. Starting with customer service, Lauren was attentive and precise in the Service area. She took the proper notes to pass on to one of the mechanics, Danny Buonomo, who did a C.S.I. type of investigation and was able to pinpoint exactly what was wrong!!! What an honest mechanic! The solution made complete sense and the price was less than what I had anticipated. After 6 months of putting my life at risk due to a problem no one could diagnose at other dealers, they did it, and now my car works perfectly! Lauren was extremely helpful and in my opinion, she deserves a promotion and a raise. Thanks to her dedication, I'd absolutely buy my next Cadillac there and service my current one there as well. Mind you, I drove all the way from Boca Raton to take my car to Ocean Cadillac in Bal Harbor. That's about 60 miles each way! Totally worth it!!!! See, buying a new car is easy but if the service team is awful, inevitably you end up buying into a headache. At Ocean Cadillac, the management and staff treats you as their most important client. And best of all, when they gave us a loaner, it was a brand new 2016 CTS with all the bells and whistles. Maria that works in that department was very polite and courteous and made sure that the car switch was a breeze when it came to the insurance paperwork to get the loaner. Getting a brand new car as a loaner was a wonderful surprise because it reminded us of how much we like this luxury American brand and that when I trade in my Mercedes in a few months, I'd for sure get a Cadillac at Ocean Cadillac. About my current 2008 CTS, aside to getting the mystery problem solved, they changed the oil, did all the other work that was under extended warranty and returned my car to me clean and shiny. I honestly don't know how they put such a fantastic team together, but like a well-led orchestra, they all play in unison. Absolutely amazing! My honest opinion is, if you like being treated extremely well when dealing with cars, you make the purchase & service at Ocean Cadillac. More