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412 Reviews of Ocean Cadillac - Service Center
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May 23, 2019
Car Cadillac the service provide by Barbara was awesome. She is excellent. I have a problem with the service - I bought a precertified Cadillac with a smell so ba the service provide by Barbara was awesome. She is excellent. I have a problem with the service - I bought a precertified Cadillac with a smell so bad but I bought as they promise me they will take care of the problem. In deed they DID NOT. the A/C filter that they sweared that they changed was not changed. The smell was still there and I took it to another shop and they removed the a/c filter, they cleaned. I had it specially cleaned and the smell is still there. The Dealership paid for this services. But the smell persist despite trying many other smell removal. The car is still smelling. Then this visit they took care of the car right away the same day, they gave me a loaner which I am grateful as I got to work on time and I returned the car the same day. But the next day in day light I found a scratch in the drivers passenger door that was not there when I left the car to them. The dealership is convenient for my car service. I have problems with certain deliveries of services that they provide. Sincerely, Beny Rub MD More
by DRBENY
Verified CustomerEmployees Worked With
Barbara Gendler
May 10, 2019
Perfect I have appreciated your organisation, your services, the reception of everybody, thr rapidity of the services. It is a pleasure to come and see your I have appreciated your organisation, your services, the reception of everybody, thr rapidity of the services. It is a pleasure to come and see your organisation More
by HM0
Employees Worked With
don't know the names
May 08, 2019
Barajara is awesome !!! Barbara went out of her way to assist in getting my car serviced quickly and provided a loaner vehicle for the day!!! Wow great service - I’ll be bac Barbara went out of her way to assist in getting my car serviced quickly and provided a loaner vehicle for the day!!! Wow great service - I’ll be back and always ask for her. More
by GUARAM
Employees Worked With
Barbara Gendler
May 08, 2019
The worst place. And liars!!! Stay away from this dealership they have the worst service department I have had a rear speaker issue for over a year and they have replaced it 2 time Stay away from this dealership they have the worst service department I have had a rear speaker issue for over a year and they have replaced it 2 times and still vibrates there solutions was to put padding in the rear “SAY WHAT’ !!!???? $72K car and what to place padding DUH and it is still not repaired so can you imagine if it was a transmission or engine issue they will probably add padding to that also the mechanics can not even repair a speaker. So I called the GM corporate office they said take it to a different dealership Yea OK that was they suggested. They also called the dealership and they said it was fixed so on top of being incompetent add ‘LIARS’ to there resume I will never step foot at this dealership again except when I return the car when my lease is finished thank god that’s in 3 months ( hope they do not put padding in me) I will drop it off and with the malfunctioning speaker good luck to the next person who may get this car. SO STAY AWAY FROM THESES IDIOTS !!! More
by YOUBEENPAID2
Employees Worked With
Barbara
May 08, 2019
The Service Writer Excellent The service writer was excellent. The facilities and it's service department was excellent. Definitely highly recommend this dealership for both purc The service writer was excellent. The facilities and it's service department was excellent. Definitely highly recommend this dealership for both purchase and service! Keep up the great work! More
by COCOPLUMBJOHN
Employees Worked With
Barbara Gendler
May 08, 2019
Platinum Level Sales Department I would only recommend the sales department which is of Platinum level. Service department lacks integrity to the nth degree. Dealing with Barbara Gen I would only recommend the sales department which is of Platinum level. Service department lacks integrity to the nth degree. Dealing with Barbara Gendler was top notch but beyond her nothing but BS. The shop is an embarrassment to the fine employees I have checked below. More
by Robert K
Employees Worked With
Jean Carlos Kent, Mark Diaz, Petrina Cossentino, Tony Peqini, Barbara Gendler
January 28, 2019
Recall work Each time I have come to Ocean Cadillac, the service staff is amazing. The service advisor I have been using later is Barbara. She is polite, helpf Each time I have come to Ocean Cadillac, the service staff is amazing. The service advisor I have been using later is Barbara. She is polite, helpful and always on point when servicing my vehicle. We appreciate the business, especially living a few blocks away. Thank you, John Healy More
by jph
Employees Worked With
Barbara Gendler
January 04, 2018
Fabulous Service I have been using this dealership for the past four years and the service has always been terrific, work done only when necessary no trumped up charge I have been using this dealership for the past four years and the service has always been terrific, work done only when necessary no trumped up charges. I especially want to mention Barbara Gelber a terrific and fabulous service advisor. Just make an appointment and when you arrive a loaner will be waiting, no time lost from work. love this time of service experience! More
by DocC
Employees Worked With
Barbara Gelber
November 19, 2017
Fast flat tire fix! I had a flat and roadside assistance was at my house in less than an hour and fixed in about 15 minutes. I so appreciated the quick attention! Never h I had a flat and roadside assistance was at my house in less than an hour and fixed in about 15 minutes. I so appreciated the quick attention! Never have any complaints about ocean Cadillac. More
by Caddymom
Employees Worked With
Roadside assistance
November 17, 2017
Courteous and efficient! Service techs are always courteous, responsible and efficient. I recently had a problem with my XT5 cadi and road service was sent to my house very q Service techs are always courteous, responsible and efficient. I recently had a problem with my XT5 cadi and road service was sent to my house very quickly. I was given a courtesy loaner without hesitation. Have dealt with Ocean Cadillac and used cadillacs for over 10+ years and it is always a pleasure to do business with them. Always treated with courtesy and great customer service. More
by Claudia
Employees Worked With
Mathew
