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Ocean Cadillac - Service Center

Miami, FL

4.3
415 Reviews
Call Service Center (855) 242-3947

415 Reviews of Ocean Cadillac - Service Center

Sort by
August 31, 2024

good service environment. Plesant employees. food at the snack bar was very good, especially the Spanish omelet with the Manchego cheese and prochuito. I used to live in Spain More

by plainej.pj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando
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Sep 01, 2024 -

Ocean Cadillac responded

Thank you for choosing Ocean Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 29, 2024

Pick up/delivery is a nice feature. Files not always up to date - didn’t note tire rotation last service or my updated service contract. Prices high More

by VIVIENNEBORKAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Mancina
Report | Print
Aug 29, 2024 -

Ocean Cadillac responded

Vivienne, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

August 24, 2024

Adriana is very professional, helpful, cheerful and courteous. She makes servicing my vehicle easy and fast. More

by drx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2024 -

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear Adriana was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 22, 2024

My experience was very good took care of me right of way no problem at all More

by ORANGECOOPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Af
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Aug 26, 2024 -

Ocean Cadillac responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 21, 2024

3 weeks with my car and they gave me the vehicle with the same issue after charged the insurance $9,000 More

by SORIDANAY
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Prat
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2024 -

Ocean Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 21, 2024

Me gusta mucho su trabajo son muy profesionales excelente atención servicio y calidad en todo More

by LUISFVALBUENAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Prat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Ocean Cadillac responded

Luis, Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

August 20, 2024

Great customer service by Orlando. Friendly. Fast and easy communication. Thank you very much for your help. More

by ILSEGEVAERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Report | Print
Aug 21, 2024 -

Ocean Cadillac responded

It's great to hear that Orlando were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

August 20, 2024

I received excellent service from Adriana and the service manager.All questions was answered. They were very professional. Would recommend Family and friends to Ocean Cadillac. More

by SEROB0238
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Ocean Cadillac responded

Thanks for sharing about your experience with Ocean Cadillac. Adriana and our team appreciate your business and hope to see you again soon!

August 19, 2024

The service was fast and staff that I was talking to was friendly. Great waiting room. More

by AFERN0507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Rivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Dehring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Prat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando was great
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Aug 19, 2024 -

Ocean Cadillac responded

Thanks for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

August 17, 2024

Fantastic service my Equinox is running like it's brand new. Service staff is excellent. More

by TREASURE2.TA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Mancina
Report | Print
Aug 18, 2024 -

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac.

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