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Ocean Cadillac - Service Center

Miami, FL

4.3
455 Reviews

455 Reviews of Ocean Cadillac - Service Center

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May 30, 2020

Enrique, who sold me the truck doesn’t acknowledge me when I’m at the store.Getting the sale was it. He got the sale More

by rej3310
Recommend Dealer
Yes
Employees Worked With
Ricardo Rivero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbara Gendler, Marc Collins, DAS Admin
May 31, 2020 -

Ocean Cadillac responded

Thank you for the feedback. We will share it with Enrique. We appreciate your business and our team looks forward to serving you again soon!

May 22, 2020

Awesome Jude was my contact, he was extremely helpful and made it possible for my car to be picked up and delivered, the repairs took longer than 1 day and he More

by csmora05
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jude
May 23, 2020 -

Ocean Cadillac responded

Hello and thank you for your kind words! Jude is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, JC Kent JC.Kent@oceancadillac.com

May 18, 2020

Always have an excellent experience with Ocean Cadillac. Very honest and professional. MY vehicle looked like new upon return to me. They always go above and beyond. More

by davisjdinla
Recommend Dealer
Yes
Employees Worked With
Joshua Davis, Jude Baltes
May 18, 2020 -

Ocean Cadillac responded

Thank you for choosing Ocean Cadillac, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 08, 2020

The service to my vehicle was excellent. In 2 hours I The service to my vehicle was excellent. In 2 hours I solved all of my issues, including a new set of tires, oil change, complete auto check. More

by INOFERNANDEZ
Recommend Dealer
Yes
Employees Worked With
Ricardo Rivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbara Gendler
May 08, 2020 -

Ocean Cadillac responded

Ino, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, JC Kent JC.Kent@oceancadillac.com

May 07, 2020

Excellent service!!!!!!!!!!!!!!!!!!!!!!!! Eddie in the service department is the most professional and knowledgeable technician I have ever met. Also Barbara in the Service Desk, very good. T More

by DROBINERM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie, , Barbara Gendler
May 08, 2020 -

Ocean Cadillac responded

Hi DROBINERM, Thanks for sharing your thoughts about your experience with Ocean Cadillac and Eddie. We appreciate your business and hope to see you again soon!

April 30, 2020

Service visit Excellent service visit. From ease of appointment to wonderful staff, service with Ocean Cadillac is a breeze. The staff is wonderful to work with. Th More

by NIKO7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh, Barbara Gendler
May 01, 2020 -

Ocean Cadillac responded

Thank you so much for your excellent review! We are so glad that Barbara and Josh had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ocean Cadillac. Please don't hesitate to reach out if you need anything else.

April 27, 2020

CT6 service I have been dealing with Ocean since 1989 and with Barbara for about 3-4 years. Whenever I bring my car in for service , I am confident the work will More

by Steven S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Apr 27, 2020 -

Ocean Cadillac responded

Steven, Thank you! We appreciate your business and Barbara and the team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac.

April 27, 2020

Too disappointed to waste my time writing, the service records speak for themselves. Only good thing I can say is Service manager Josh always validated my issue and never felt dismissed. More

by WILLIAMVEGA_
Recommend Dealer
No
Employees Worked With
Josh, service manager! *****, Barbara Gendler
May 13, 2020 -

Ocean Cadillac responded

Hi William, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

April 25, 2020

Above others available The work and treatment by Barbara Gendler is the thing that, to me, is the #1 reason for the ranking I entered. Her concern and friendliness, combine More

by PRUTHFIELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Apr 26, 2020 -

Ocean Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac, we look forward to having you as one of our valued customers for many more years to come!

April 21, 2020

They do the job right the 1st time and are very courteous. Went out of their way to fit me in and offered to take me in another day when I needed to leave. More

by jelke58
Recommend Dealer
Yes
Employees Worked With
Maurizio Orengo, Barbara Gendler, Marc Collins, DAS Admin
Apr 21, 2020 -

Ocean Cadillac responded

We are very happy to have provided you with such a positive service experience and could fit you into the schedule! We sincerely value your business and look forward to your next visit.

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