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Ocean Cadillac - Service Center

Miami, FL

4.3
420 Reviews

420 Reviews of Ocean Cadillac - Service Center

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February 13, 2020

Efficiency Josh did a great job in listening, getting the service was easy and fast. No delays in waiting for my vehicle. I highly recommend this service center More

by mutual.investment007
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JOSH
Feb 13, 2020 -

Ocean Cadillac responded

We love hearing from our customers so thank you for taking the time to write this glowing feedback. It's wonderful to hear that our staff at Ocean Cadillac was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, JC Kent JC.Kent@oceancadillac.com

February 10, 2020

Fantastic Customer Service! I love Ocean Cadillac and the VIP treatment I get from them! They really make you feel special and the service is very attentive. I have been very hap More

by PHENDERSONPR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Castillo
Feb 11, 2020 -

Ocean Cadillac responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, JC Kent JC.Kent@oceancadillac.com

February 07, 2020

A+ Service Experience Very pleased with Ocean Cadillac. Jude in Service and Eddie in Parts were both very friendly and highly professional. I highly recommend Ocean, you More

by jrdolle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jude and Eddie.
Feb 07, 2020 -

Ocean Cadillac responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, JC Kent JC.Kent@oceancadillac.com

February 07, 2020

Jude is the worst My car was ready in a day but the service advisor is on his day off so no one called to say the car is ready. I called Jude the next day and he said h More

by BDGAMEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Feb 08, 2020 -

Ocean Cadillac responded

We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, JC Kent | JC.Kent@oceancadillac.com

February 07, 2020

Incomplete dignostic of the problem upon $100.00 for it It took 3 days to give me an incomplete diagnosis of the problem with the voice recognition, and not able to tell me how much would cost an unidentifi More

by NABUTJOSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jude
Feb 08, 2020 -

Ocean Cadillac responded

Thank you for alerting us of this issue. I would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact us at your convenience, we would be more than happy to further discuss this issue and move forward in a positive direction. Sincerely, JC Kent | JC.Kent@oceancadillac.com

January 27, 2020

Ocean was wonderful! I had a very inconvenient flat tire. They took me promptly and gave me a loaner. Barbara and Evans were particularly helpful. More

by GRob51
Recommend Dealer
Yes
Employees Worked With
Evans was very helpful as well , Barbara Gendler
Jan 28, 2020 -

Ocean Cadillac responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, JC Kent JC.Kent@oceancadillac.com

January 23, 2020

Fabulous Your service was fantastic. Made my appointment one day prior when my low oil light came on. Barbara was terrific. Will return again when I need fu More

by DIDO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Jan 27, 2020 -

Ocean Cadillac responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, JC Kent JC.Kent@oceancadillac.com

January 23, 2020

Great experience with Ocean Cadillac Barbara Gendler has been my service manager for a long time and even though a part had to be ordered, Barbara always takes care of me in such a specia More

by LINDASOMMERS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Jan 28, 2020 -

Ocean Cadillac responded

Thank you so much for your feedback! We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Barbara. Please let us know if we can ever help you in the future. Sincerely, JC Kent JC.Kent@oceancadillac.com

January 21, 2020

Best customer service of any car company in the US. Service department is amazing, David Dill, Senebe, josh and Judd in Service are all great. More

by TOMFRFLA
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Jan 27, 2020 -

Ocean Cadillac responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, JC Kent JC.Kent@oceancadillac.com

January 14, 2020

pleasant and relaxing My car was serviced right away. Staff treated me with respect and service was excellent. I look forward to taking my car back for service. More

by GAB99WAYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler, Jose Ramirez
Jan 27, 2020 -

Ocean Cadillac responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, JC Kent JC.Kent@oceancadillac.com

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