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Ocean Cadillac - Service Center

Miami, FL

4.3
455 Reviews

455 Reviews of Ocean Cadillac - Service Center

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October 03, 2020

Jose in sales & John from the service department are amazing. that kind of service and attention to detail is the reason I continue to buy cadillac. Thank you again More

by VICTORRAMOSINC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Ramirez
Oct 04, 2020 -

Ocean Cadillac responded

Thank you, Victor! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac.

October 02, 2020

Ocean Cadillac personal has always been courteous, professio al, attentive and real attentive anout any concerns or questions I may have on my vehicle. I highly recommend this dealershop. More

by bertibulous4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Service Manager, Barbara Gendler
Oct 05, 2020 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

September 30, 2020

I was very desapoined with the service this time. They told me that I have to change a oil brake that I have already changed before. How I can trust the service again? More

by VANIACALDAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barbara Gendler
Oct 14, 2020 -

Ocean Cadillac responded

Vania, Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Please reach out to us at your earliest convenience.

September 30, 2020

Efficient, professional and great customer service. Every one was very attentive, provided loaner fixed recalls that I wasn’t aware of as well as informative on services provided and upcoming maintenance... More

by neodale99
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Sep 30, 2020 -

Ocean Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Barbara met your expectations. Thank you again for choosing Ocean Cadillac, we look forward to having you as one of our valued customers for many more years to come!

September 28, 2020

This service appointment was was ahead of schedule, This service appointment was was ahead of schedule, greeted by a friendly staff member who directed me to the next staff member. This visit is an imp More

by BLONDEE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Sep 29, 2020 -

Ocean Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 25, 2020

Barbara was great... SHe took the lead when the initial contact was out. Bought a pre-owned vehicle that had a small issue and also needed an oil change where a special kind of imported oil was needed. W More

by Duski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler, Christopher Smith
Sep 26, 2020 -

Ocean Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 24, 2020

Purchased an XT4. Daine was very courteous and professional! Daine Rowess made the entire financing and negotiating process bearable! Because of Daine, we will recommend family and friends to Oce More

by er816957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Capiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daine Roswess, Carlos Romero
Sep 24, 2020 -

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience, and we hope you'll enjoy your new XT4!

Sep 24, 2020 -

er816957 responded

Thank you so much!

September 14, 2020

Great personality, outstanding service. She tending to me and my vehicle equally. I was in an out of with ease an minimum worries, many thanks. More

by Xavier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Sep 14, 2020 -

Ocean Cadillac responded

Xavier, It's great to hear that Barbara was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ocean Cadillac!

September 10, 2020

I had my Car in for Oil change and Tire rotation. I had to wait over 2Hr. Barbara told me there are numerus dings that are wrong with the car, I told her I am locking in to it at home. But I did not have More

by SWISSMIS91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Sep 10, 2020 -

Ocean Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 09, 2020

All went well yesterday when I brought my car in for service. I went right up to my advisor , Barbara, who, as usual, took excellent care of my needs and handled it all perfectly. In fact, while I waite More

by ABLAKE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary DiPietro, who collects the money, does an excellent job of explaining the in voice before you pay., Barbara Gendler
Sep 10, 2020 -

Ocean Cadillac responded

Hello, We appreciate your business. Barbara, Mary, and the Ocean Cadillac team look forward to serving you again soon!

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