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Ocean Cadillac - Service Center

Miami, FL

4.3
438 Reviews

438 Reviews of Ocean Cadillac - Service Center

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October 14, 2020

very good service on the previous occasions. But this time, they left my scalade, dirty on the inside, the driver's seat covered in grease, dirty finger marks all over the place, and the rudder totally s More

by Andrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
October 14, 2020

There are not enough words to describe how pleased i am with the wonderful service i received from your new location. Everyone was extremely helpful. Michael Mullne More

by MICHAELMULLNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Oct 15, 2020 -

Ocean Cadillac responded

Thank you, Michael, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 13, 2020

The Service advisor Barbara, and Roadside service Sean were amazing and went above and beyond to help me out and solve my issue.. Thank you More

by mporto75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean, Petrina Cossentino, Barbara Gendler
Oct 13, 2020 -

Ocean Cadillac responded

Thank you so much for your excellent review! We are so glad that Barbara and Sean had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ocean Cadillac. Please don't hesitate to reach out if you need anything else.

October 03, 2020

Jose in sales & John from the service department are amazing. that kind of service and attention to detail is the reason I continue to buy cadillac. Thank you again More

by VICTORRAMOSINC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Ramirez
Oct 04, 2020 -

Ocean Cadillac responded

Thank you, Victor! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac.

October 02, 2020

Ocean Cadillac personal has always been courteous, professio al, attentive and real attentive anout any concerns or questions I may have on my vehicle. I highly recommend this dealershop. More

by bertibulous4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Service Manager, Barbara Gendler
Oct 05, 2020 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

September 30, 2020

I was very desapoined with the service this time. They told me that I have to change a oil brake that I have already changed before. How I can trust the service again? More

by VANIACALDAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barbara Gendler
Oct 14, 2020 -

Ocean Cadillac responded

Vania, Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Please reach out to us at your earliest convenience.

September 30, 2020

Efficient, professional and great customer service. Every one was very attentive, provided loaner fixed recalls that I wasn’t aware of as well as informative on services provided and upcoming maintenance... More

by neodale99
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Sep 30, 2020 -

Ocean Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Barbara met your expectations. Thank you again for choosing Ocean Cadillac, we look forward to having you as one of our valued customers for many more years to come!

September 28, 2020

This service appointment was was ahead of schedule, This service appointment was was ahead of schedule, greeted by a friendly staff member who directed me to the next staff member. This visit is an imp More

by BLONDEE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Sep 29, 2020 -

Ocean Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 25, 2020

Barbara was great... SHe took the lead when the initial contact was out. Bought a pre-owned vehicle that had a small issue and also needed an oil change where a special kind of imported oil was needed. W More

by Duski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler, Christopher Smith
Sep 26, 2020 -

Ocean Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 24, 2020

Purchased an XT4. Daine was very courteous and professional! Daine Rowess made the entire financing and negotiating process bearable! Because of Daine, we will recommend family and friends to Oce More

by er816957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Capiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daine Roswess, Carlos Romero
Sep 24, 2020 -

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience, and we hope you'll enjoy your new XT4!

Sep 24, 2020 -

er816957 responded

Thank you so much!

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