Ocean Cadillac - Service Center

I attempted to use the valet service. First, when i scheduled my service, not only was it not offered to me, I had to ask for it! On my service date, i found out more information was required and i ha scheduled my service, not only was it not offered to me, I had to ask for it! On my service date, i found out more information was required and i had to send in proof of insurance and a credit card before a driver would bring a loaner and pick up mine! I'm a physician and missed several appointments because of this! Once my vehicle was picked up and the loaner dropped off, I was told all the work could not be completed in one day. I skipped some of the service because i needed to leave town the next day in the vehicle. I was then told that my car would be ready but I'd have to come pick it up. I'm extremely disappointed. My time and money would have been better spent elsewhere! An awful experience for me, my family and my patients! Barbara was not present that day and it showed! More

barb is the best for info service and info when it comes to your car. always responsive with all the facts.could not ask for a more comepetent person to your car. always responsive with all the facts.could not ask for a more comepetent person More

My recent service was terrific, from the pickup to delivery. My SUV is running beautifully. A special thanx to service manager John who coordinated everything like a pro. delivery. My SUV is running beautifully. A special thanx to service manager John who coordinated everything like a pro. More

Your pick up and delivery service works very well for us and your service department has always been available to correct or fix any vehicle problems. and your service department has always been available to correct or fix any vehicle problems. More

Barbara and Ocean Cadillac are great. Unfortunately One issue is ongoing due to an intermittent issue. Barbara is working with me as much as possible to resolve this issue. Although lots of people are writ issue is ongoing due to an intermittent issue. Barbara is working with me as much as possible to resolve this issue. Although lots of people are writing reviews with the same issue on with this transmission, GM just says they have no reported issues. More

Thanks for the exceptional service, you are a great team. Special recognition to service representative John Dias for his professionalism and dedication. I feel safe because my car is in professional hands Special recognition to service representative John Dias for his professionalism and dedication. I feel safe because my car is in professional hands More

Great service and I’m very satisfied. I was very pleased how sufficient everything was. The salesman was super informative about the vehicle and I appreciate the dealership for their outstanding customer se how sufficient everything was. The salesman was super informative about the vehicle and I appreciate the dealership for their outstanding customer service More

If you want to bullied, repeatedly told outrageous lies, mis-scheduled, spoken down to, and hung up on then please see John Diaz in service. mis-scheduled, spoken down to, and hung up on then please see John Diaz in service. More

It was nice that someone came to my home to pickup my vehicle for service. Barbara and the entire team was very professional. Thanks again vehicle for service. Barbara and the entire team was very professional. Thanks again More

Fast and Great Service! David Dill made my vehicle purchase and entire experience with Ocean Cadillac a pleasure! Thanks David, Barbara and the Service Team! purchase and entire experience with Ocean Cadillac a pleasure! Thanks David, Barbara and the Service Team! More