Ocean Cadillac - Service Center

Barbara is doing great job. She gives pay attention to customers and follows up. She is a big asset for Company . Thanks Barbara for the service. customers and follows up. She is a big asset for Company . Thanks Barbara for the service. More

the service was fast and very good, barbara is incredible and very professional, I made an appointment for 7:30 and they were already waiting, thank you very much and very professional, I made an appointment for 7:30 and they were already waiting, thank you very much More

Love our salesman Dave Dill!! He went out of his way on several occasions to accommodate all our needs this is my fourth Cadillac from him and looking forward to getting many more! several occasions to accommodate all our needs this is my fourth Cadillac from him and looking forward to getting many more! More

Great dealership!!! Very professional, the service was outstanding. I thought the video about my car was a great innovation. My car was washed at the end of service which is an outstanding feature to end outstanding. I thought the video about my car was a great innovation. My car was washed at the end of service which is an outstanding feature to end the service. More

the service was everything one would expect from caddy. everyone made the experience easy would not hesitate to tell my friends. when my lease runs out will do it again everyone made the experience easy would not hesitate to tell my friends. when my lease runs out will do it again More

Worked with Service Manager and Account Manager John. John was great. Patient. Also got me a loaner car and accomodated by picking up and dropping off. John was great. Patient. Also got me a loaner car and accomodated by picking up and dropping off. More

Took my 2014 SRX in for oil change. While waiting I test drove the 2020 XT5, what a ride :-) Logan was very patient and knowledgeable. Friendly atmosphere and COVID-19 safety precautions were being shown al drove the 2020 XT5, what a ride :-) Logan was very patient and knowledgeable. Friendly atmosphere and COVID-19 safety precautions were being shown all around from Service Techs to Sales Reps. Carlos was super awesome, go Dolphins ;-) Always a pleasure seeing Eddie & Barbara too. I look forward to my next visit to Ocean Cadillac. Showroom is going to look great, state of the ART!!! More

I tried to make multiple appointments to have the concierge service that was promised to me when I purchased the car the pick up my car since April. I finally had my husband call and make a big deal concierge service that was promised to me when I purchased the car the pick up my car since April. I finally had my husband call and make a big deal to finally get the service done on my car. Want to have my loaner dropped off I noticed there was a dent on the driver side Hood I made mention of this and I was told it's okay.Since the loner has been returned I have multiple phone calls telling me that I damaged the car and I owe money for the repair.I told the young lady I spoke with that the damage was there when the vehicle was dropped off to me and I was told by her that I was a liar and she still charged my credit card. Very unhappy and unsatisfied the driver who brought me the car should have done a walk around with me present to prevent this from happening to me or anyone else.I will not be taking my car here anymore I will be doing my business with Vera Cadillac and Bayview Cadillac. More

The service department was very helpful. John Diaz from service was excellent. He set me up with Lyft and rental as needed. keep this program going and you have me for life. service was excellent. He set me up with Lyft and rental as needed. keep this program going and you have me for life. More

Ocean Cadillac is my dealership of choice. I have complete confidence in the services offered. I full will not hesitate to recommend the dealership to other. complete confidence in the services offered. I full will not hesitate to recommend the dealership to other. More