Ocean Cadillac - Service Center

If I could give zero stars I would!Ocean Cadillac has If I could give zero stars I would! Ocean Cadillac has the worst service department!! A routine oil change that was supposed to take 1 hour wasn't c If I could give zero stars I would! Ocean Cadillac has the worst service department!! A routine oil change that was supposed to take 1 hour wasn't completed for 2 whole days! Did I get a loaner? NO! But I heard the service manager give someone else's loaner to a different 'good customer'. You would think that since it took 2 days to do my oil change and supposed 'inspections' they might have noticed that the rear wiper needed to be replaced (scratched window) and that my rear lift gate strut was leaking grease all down the back of my vehicle. Also, I specifically asked them to check my oil change history (they no longer give stickers) because Ocean Cadillac performed my last oil change and my vehicle was completely out of oil.. More

I got a really bad service and On top of that I’m not happy with my car This is not $94,000 car . It was my dream car I did a lot to buy it and I’m very disappointed happy with my car This is not $94,000 car . It was my dream car I did a lot to buy it and I’m very disappointed More

There are 2 or 3 other Cadillac dealers I can visit, but choose to be loyal to Ocean because of the wonderful efforts and treatment by interior service staff. Now, as far as mechanically, I am at the point choose to be loyal to Ocean because of the wonderful efforts and treatment by interior service staff. Now, as far as mechanically, I am at the point of regretting buying a Cadillac. Service tech just can't seem to get it right. Multiple visits for same issues. Rough idle, hard down shifts while braking, poor emission odor from exhaust, and check engine light co.ea on sporadically. Blinking and steady at times. Where else do I take my vehicle other than a certified GM Cadillac dealer/service? Joe schmo arou d the corner? While the courtesies extended are flawless, and fantastic loaner vehicles is appreciated, it is difficult if not unwise to consider a repeat purchase of a name plate that can't run as expected from a top brand GM product. Again I reiterate courtesy aspect top of the line; bar none. Now! If we can just get this vehicle to run as it should that'd be great. More

Top notch service, prompt resolution to all the issues with my vehicle, ultimate customer attention, constant communication whether is a day or a few days, overall 10/10. This is my source of all things C with my vehicle, ultimate customer attention, constant communication whether is a day or a few days, overall 10/10. This is my source of all things Cadillac for life! More

I am.very disappointed in the service that I got. First of all since I bought that vehicle it has been one issue after the next and mo one seem s to care or even want to fix the problems. I would never rec of all since I bought that vehicle it has been one issue after the next and mo one seem s to care or even want to fix the problems. I would never recommend you guys to any of.my friends More

Eddie went far beyond the call of duty to replace my dead battery in the comfort of my driveway. He should be commended for a job well done!! battery in the comfort of my driveway. He should be commended for a job well done!! More

Barbara and the Ocean staff are trying their best to resolve an issue with my car. Although it is intermittent, they are doing everything possible resolve an issue with my car. Although it is intermittent, they are doing everything possible More

Friendly helpful staff. The service was quick and easy. I was able to use a coupon which made the service very affordable.will use this service again. was able to use a coupon which made the service very affordable.will use this service again. More

Outstanding service and communications. Always treat their customers with respect and make sure they are treated with care. Barbara is the best Advisor I have ever dealt with. Vince is an excellent em their customers with respect and make sure they are treated with care. Barbara is the best Advisor I have ever dealt with. Vince is an excellent employee also! More