Ocean Cadillac - Service Center

I tried to make multiple appointments to have the concierge service that was promised to me when I purchased the car the pick up my car since April. I finally had my husband call and make a big deal concierge service that was promised to me when I purchased the car the pick up my car since April. I finally had my husband call and make a big deal to finally get the service done on my car. Want to have my loaner dropped off I noticed there was a dent on the driver side Hood I made mention of this and I was told it's okay.Since the loner has been returned I have multiple phone calls telling me that I damaged the car and I owe money for the repair.I told the young lady I spoke with that the damage was there when the vehicle was dropped off to me and I was told by her that I was a liar and she still charged my credit card. Very unhappy and unsatisfied the driver who brought me the car should have done a walk around with me present to prevent this from happening to me or anyone else.I will not be taking my car here anymore I will be doing my business with Vera Cadillac and Bayview Cadillac. More

The service department was very helpful. John Diaz from service was excellent. He set me up with Lyft and rental as needed. keep this program going and you have me for life. service was excellent. He set me up with Lyft and rental as needed. keep this program going and you have me for life. More

Ocean Cadillac is my dealership of choice. I have complete confidence in the services offered. I full will not hesitate to recommend the dealership to other. complete confidence in the services offered. I full will not hesitate to recommend the dealership to other. More

There are not enough words to describe how pleased i am with the wonderful service i received from your new location. Everyone was extremely helpful. Michael Mullne with the wonderful service i received from your new location. Everyone was extremely helpful. Michael Mullne More

The Service advisor Barbara, and Roadside service Sean were amazing and went above and beyond to help me out and solve my issue.. Thank you were amazing and went above and beyond to help me out and solve my issue.. Thank you More

Jose in sales & John from the service department are amazing. that kind of service and attention to detail is the reason I continue to buy cadillac. Thank you again amazing. that kind of service and attention to detail is the reason I continue to buy cadillac. Thank you again More

Ocean Cadillac personal has always been courteous, professio al, attentive and real attentive anout any concerns or questions I may have on my vehicle. I highly recommend this dealershop. professio al, attentive and real attentive anout any concerns or questions I may have on my vehicle. I highly recommend this dealershop. More

I was very desapoined with the service this time. They told me that I have to change a oil brake that I have already changed before. How I can trust the service again? told me that I have to change a oil brake that I have already changed before. How I can trust the service again? More

Efficient, professional and great customer service. Every one was very attentive, provided loaner fixed recalls that I wasn’t aware of as well as informative on services provided and upcoming maintenance... one was very attentive, provided loaner fixed recalls that I wasn’t aware of as well as informative on services provided and upcoming maintenance... More